Creative Arcades Reviews 

235
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the build quality is truly exceptional, featuring sturdy construction, highly responsive controls, and smooth overall game performance that elevates any game room setup. People really appreciate the detailed design work and personalized customization options that match their exact specifications and exceed expectations. However, some customers also noted frustrating issues regarding significantly delayed shipping times and arcade units arriving damaged or with components not functioning properly. A few reviewers experienced prolonged delivery delays lasting months and faced serious difficulties getting timely responses or real updates about their pending orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the sturdy build, great customization... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the arcade machines and tables feature... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the machines arrive... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers experienced fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian and his team are top notch. I purchased 2 dual racers for our lakeside cabin in Sevierville TN (Cedar Cove Cinema). The racers are beautiful. Creative arcades did a great job and it really sets... See more

Company replied

Rated 5 out of 5 stars

We had been looking for something unique for our game room, and after seeing what Creative Arcades offers, we decided to go with a custom racing arcade. The customization was one of the biggest reason... See more

Company replied

Rated 5 out of 5 stars

Creative Arcades exceeded our expectations with their basketball arcade machine. The build quality is exceptional, the scoring system is accurate, and the machine has handled constant daily use witho... See more

Company replied

Rated 5 out of 5 stars

Great quality. Received a bigger machine then expected. Ikari wariors and heavy bearalnrotary shooter dont work..let me know how to fix..Great piece though

Company replied


Company details

  1. Game Store
  2. also in
  3. Gaming service Provider
  4. Pinball Machine Supplier
  5. Video Arcade
  6. Video Game Store

Written by the company

Creative Arcades has the largest selection of commercial-grade arcades built in the USA & Vet owned. We offer cocktail arcades, stand-up arcades, tall pub, wine barrel, and tabletop arcades, racing simulators and virtual pinballs. Enjoy free shipping to the lower 48 states and experience the best in arcade gaming, virtual pinball and sit-down racing with our industry leading 3 Year Warranty and Tech Support Team. All our machines come with coin operation and free play options, screen sizes range from 22" to 43", and features include remote controlled LED Lights, Blasters. Since 2019, we have sold over 2,000 machines to date and continue to strive to give our customers the best experience in retro gaming and modern gaming technology.


Contact info

4.2

Great

TrustScore 4 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(235)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

air hockey table purchase

I recently purchased one of their air hockey tables and was impressed by the quality, design, and attention to detail.

The team was responsive and helpful throughout the process, making everything easy from ordering to delivery.
Very pleased with both the product and the customer service.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Playing classic fighting games on a…

Playing classic fighting games on a basic PC keyboard is like trying to drive a racing simulator with a mouse—it just lacks the proper feedback. Their full-size cabinets deliver that heavy, tactile arcade feel. I set one up in my workspace, and the commercial-grade joysticks take a solid beating without feeling loose. Be prepared, though: the cabinet weighs an absolute ton. You absolutely need a second person to help unbox and position it. Once it's booted up, the retro gaming experience is flawless.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Playing classic fighting games on a…

Playing classic fighting games on a basic keyboard emulator is like trying to design an esports scoreboard overlay without ever testing the live output—it just doesn't feel authentic. Their full-size cabinets deliver that heavy, tactile arcade feedback that you can't replicate on a PC. I grabbed one to set up in my workspace where I handle my freelance digital services, and the commercial-grade joysticks and buttons take a solid beating without feeling flimsy. Moving the actual unit into the room was a nightmare because the cabinet weighs an absolute ton, so you absolutely need a second person to help unbox and position it. Once it’s booted up, the retro gaming experience is flawless.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Buying a full-sized cabinet is like…

Buying a full-sized cabinet is like adopting a massive piece of furniture. Unpacking the freight pallet is a major workout and disposing of the packing materials is annoying, but the build quality is undeniable. The buttons and screen completely replicate that authentic 90s arcade feel right in your basement.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a cocktail-style arcade for…

We ordered a cocktail-style arcade for the game room. Moving the freight box inside was like trying to wrestle a refrigerator, so definitely have a buddy help you. Once we got it set up, the hardware felt incredibly solid, and it's a huge step up from those cheap tabletop toys.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering a full-sized arcade machine is…

Ordering a full-sized arcade machine is a massive commitment, both financially and physically. Unboxing the freight delivery was like trying to wrestle a piano into the living room, so definitely get some help. Once it's booted up though, the joysticks and trackball feel exactly like a time capsule from the 90s.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Adding one of these cabinets to the…

Adding one of these cabinets to the game room is like installing a centerpiece. The freight delivery requires you to be home and ready to lift, as the crate is massive. The assembly took some patience, but the trackball and joysticks feel just like the heavy-duty commercial machines from the nineties arcades.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Investing in a home arcade cabinet is a…

Investing in a home arcade cabinet is a big commitment, kind of like buying a major appliance. The crated delivery was intimidating, and wrestling it into the game room took two of us. But once it was plugged in, the hardware felt incredibly premium, far better than those flimsy tabletop replicas.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering a full-sized arcade cabinet…

Ordering a full-sized arcade cabinet online is a bit of a leap of faith. The freight delivery was a logistical hurdle since it's a massive box, but once we got it assembled, it was worth it. The joysticks have that satisfying, authentic click you remember from the nineties arcades.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Sourced a standing arcade cabinet for…

Sourced a standing arcade cabinet for the game room. It's a heavy piece of equipment, so getting it inside took some effort, but the build quality is sturdy. The screen is bright, and it feels just like the classic machines from the arcade days.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Very slow lead times

I ordered this over two months ago and it still hasn’t shipped. I did call about two weeks ago and was told it would ship soon but still no confirmation. I’ll give it another week then see what my options are for refund/return.

September 26, 2023
Creative Arcades logo

Reply from Creative Arcades

We realize this review is from 2023, so we understand that the original order is no longer an active situation. That said, we still wanted to respond because we don’t want a customer’s experience to go unacknowledged simply because time has passed.

Waiting more than two months for an order and then not receiving the shipping confirmation you were expecting is understandably frustrating. Even if we can’t change what happened at the time, we can acknowledge that the experience described here was not the level of communication or service we want associated with Creative Arcades.

If you ever have questions about a past order, or if there is anything we can still clarify for you, we’re always happy to hear from you. Please feel free to reach us at sales@creative-arcades.com. We would appreciate the opportunity to speak with you directly and make sure any outstanding concerns are addressed.

Thank you for sharing your experience and for giving us the chance to respond.

The Creative Arcades Team

Rated 1 out of 5 stars

After 3 months I still have not…

After 3 months I still have not received my order. Seems to be a similar experience to others. Every team I reach out I’ve been told ‘just 1 more week’. That’s been going on for at least 2 months. Buyer beware.

November 25, 2023
Unprompted review
Creative Arcades logo

Reply from Creative Arcades

We recognize that this review is from 2023, but we still want to acknowledge what you experienced. Waiting three months for an order while repeatedly being told “just one more week” would understandably be incredibly frustrating. Most importantly, we’re sorry that you were put in a position where you had to keep reaching out for answers instead of receiving a clear and reliable update.

We’ve grown and changed considerably since 2023, but we don’t dismiss the experiences customers had during that time. Feedback like this is important because it highlights how much communication matters, especially when an order takes longer than expected. A delay is frustrating enough; being given repeated estimates that don’t come through only makes it worse.

Although we realize this is no longer an active order issue, we would still welcome the opportunity to hear from you if there is anything about your experience that remains unresolved. You can reach us anytime at sales@creative-arcades.com, and we’ll be happy to look into the history of your order and assist however we can.

Thank you for taking the time to share your experience. We’re sorry we didn’t deliver the experience you deserved at the time, and we appreciate the opportunity to respond.

The Creative Arcades Team

Rated 1 out of 5 stars

Terrible communication and billing practice

Over 8 weeks ago my card was charged ~6000$. Zero communication except when I contacted them 3 weeks ago. At that time they said shipping was due within 1 week. Still no notification after another 3 weeks.
They should not charge till shipped and should communicate if delayed.
Getting worried.

September 24, 2023
Creative Arcades logo

Reply from Creative Arcades

We know this review is from 2023, but we still wanted to take the time to respond because the concerns you raised were very specific and understandable. Having approximately $6,000 charged to your card and then going weeks without an update would understandably make anyone nervous, especially after you were told your order was expected to ship within a week and then another three weeks passed without notification.

We especially understand your concern about communication. When a customer has made a significant purchase, they should not have to wonder what is happening with their order or repeatedly reach out just to receive an update. Regardless of the circumstances surrounding the delay, we recognize that the communication described in this review fell short of the experience we want our customers to have.

Although this is an older review and we realize the original order is no longer an active situation, we don't want to dismiss what happened simply because time has passed. Your feedback about billing and communication is something we take seriously, and we appreciate you bringing it to our attention.

If there is anything about your past order that you would still like us to look into or clarify, please reach out to sales@creative-arcades.com. We would be happy to review the history and speak with you directly.

Thank you for giving us the opportunity to acknowledge your experience.

The Creative Arcades Team

Rated 2 out of 5 stars

The company seems sound but they don’t…

The company seems sound but they don’t communicate well. They were late delivering and the end product being very well built seems to have a couple problems. A beautiful 32” HD monitor that’s blurry. None of the pixels in the games are sharp. I have heard that it’s a setting in the Mame emulator but I don’t know where to set it on this machine. No paperwork or owners manual. I will say that the build is top notch. Very professional in its execution. No loose wires everything neatly in its place. The games play very well but just don’t look as good as the arcade console originals

September 14, 2023
Creative Arcades logo

Reply from Creative Arcades

Thank you for taking the time to share such a thoughtful review. We realize this was posted back in 2023, but we still wanted to respond because your feedback was both fair and specific—and we appreciate that you recognized the quality of the cabinet and craftsmanship while also pointing out areas where we could have done better.

We’re especially sorry about the lack of communication and the missing documentation. When someone invests in a custom arcade machine, they shouldn’t have to figure out settings or troubleshooting on their own. The concern you described with the 32” HD display and blurry graphics is also something our team would have wanted the opportunity to troubleshoot with you, particularly since MAME display and filtering settings can affect how classic arcade games appear on modern HD screens.

At the same time, we genuinely appreciate your comments about the construction. Hearing that you found the cabinet professionally executed, with clean wiring, everything properly organized, and the games performing well means a lot to our team. That level of craftsmanship is something we continue to care deeply about.

Because this review is several years old, we understand that the original issue may have long since been resolved. However, if you still have the machine and would like help with the display settings—or if there is anything else we can assist with—we would be happy to hear from you. Please contact us at sales@creative-arcades.com and our team can help point you in the right direction.

Thank you again for recognizing both the strengths and shortcomings of your experience. We truly appreciate the opportunity to learn from feedback like this.

The Creative Arcades Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look