Use it to apply credit card, was approved by the bank right away but cash genius cannot recognized I was approved even though I followed every step and was approved instantly. I have to wait 4 weeks t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have participated in 2 of their credit card sign up rewards. Both times I had the credit card approved but had to follow up within their specific time period (not too early AND not too late). The re... See more
Great cash bonus... if you check it. In the past I had 4 bonus that I didn't received because they expired by themselves because CCGenius had not received the confirmation from the card/bank issuer... See more
So far so good, except there are 2 hicups due to their system, or maybe somewhere between their system and refferal site. It has many good referral. wish more are available. :)
Company details
Written by the company
Leading credit card comparison engine that rates 126+ features of over 200 different Canadian credit cards. Now consumers can choose smarter and get rewarded faster.
Contact info
200 Champlain St., Suite 210, E1A 1P1, Dieppe, Canada
- 5068007997
- hello@creditcardgenius.ca
- creditcardgenius.ca
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site for card comparison
Great site! Can easily compare credit cards and got my cash back a few weeks after my card was approved!
June 17, 2025
In a world of scams…
In a world of scams & disappointing fine print, I appreciate that CCG offers clear straightforward bonuses...& the money actually shows up in my bank account.
That bit of extra cash is a real benefit right now, thanks CCG!
June 17, 2025
A bit of a slow process...
Signing up through the website wasn't registered. I had to go back and forth with support for a long time. I did get my money but you have to work for it. Its not as simple as they make it seem. It took about 10 weeks to get paid out and multiple emails. I also had to reach out to the credit card company directly to get them to verify details.
June 17, 2025
Reply from creditcardGenius
Hello,
Sorry to hear that it took longer than expected to receive your GeniusCash.
We deliver GeniusCash to most customers within 30 days of their application date by automatically receiving confirmation from the bank that the application for the credit card has been approved and that it meets all the eligibility criteria for GeniusCash.
Sometimes we don't receive this confirmation from the bank automatically, and manual investigation is required. We send the customer's information directly to the bank for a manual approval. There are various things that the bank and/or the affiliate network needs to validate such as approval status, that you're a first time cardholder for that card, that the application was started from our site, etc. Unfortunately, the manual investigation time does depend on the bank and it is outside of our control.
We've just checked on our end, were able to confirm that GeniusCash for this offer was sent on 2025-06-17 via Interac. If you have auto-deposit enabled, please check your transactions for a deposit on or after this date.
Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.
Team Genius
Promise Delivered
The credit cardGenius support team answer questions in a timely manner.
June 3, 2025
Cash reward missing and they refuse to…
Cash reward missing and they refuse to give me the cash even though the card is approved and I met all criteria
June 3, 2025
Reply from creditcardGenius
Hello,
Sorry to hear that it took longer than expected to receive your GeniusCash.
We deliver GeniusCash to most customers within 30 days of their application date by automatically receiving confirmation from the bank that the application for the Credit Card has been approved and that it meets all the eligibility criteria for GeniusCash.
Sometimes we don't receive this confirmation from the bank automatically and manual investigation is required. When we don't receive the approval confirmation from the bank once it's been 4 weeks since your application date, an automated email gets sent to the email address associated with your account with the link to your creditcardGenius dashboard where you can open a ticket before the offer expires.
We've just checked on our end, were able to confirm that GeniusCash for this offer was sent on 2025-06-03 via PayPal. If you have auto-deposit enabled, please check your transactions for a deposit on or after this date.
For any future applications, if you haven't received your GeniusCash once it's been 4 weeks since your application date, please make sure to head to your creditcardGenius dashboard and create a ticket. This way, we can get your info sent directly to the bank for a manual investigation.
Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.
Team Genius
The payout takes an extremely long time…
The payout takes an extremely long time to receive. I had my credit card for a few months before I was paid the bonus money.
June 3, 2025
Reply from creditcardGenius
Hello,
Sorry to hear that it took longer than expected to receive your GeniusCash.
We deliver GeniusCash to most customers within 30 days of their application date by automatically receiving confirmation from the bank that the application for the Credit Card has been approved and that it meets all the eligibility criteria for GeniusCash.
Sometimes we don't receive this confirmation from the bank automatically and manual investigation is required. When we don't receive the approval confirmation from the bank once it's been 4 weeks since your application date, an automated email gets sent to the email address associated with your account with the link to your creditcardGenius dashboard where you can open a ticket before the offer expires.
We've just checked on our end, and were able to confirm that GeniusCash for this offer was sent on 2025-06-04. If you have auto-deposit enabled, please check your transactions for a deposit on or after this date.
For any future applications, if you haven't received your GeniusCash once it's been 4 weeks since your application date, please make sure to head to your creditcardGenius dashboard and create a ticket. This way, we can get your info sent directly to the bank for a manual investigation.
Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.
Team Genius
Good updates for the best offers.
June 3, 2025
They provide great information
They provide great information, and they make the application process very simple and straightforward.
May 20, 2025
worst customer service, no accountability
I applied for a credit card through CCG and for months my cashback status sat in “pending” with zero communication. I followed up twice, and both times got the same canned response — “we’re waiting to hear back from the bank.”, and of course, they never followed up. I had to chase them again months later, only to be told I was ineligible because my application was supposedly tied to another affiliate, which is complete bull because I only applied once, through CCG, entered all my personal information on their site, and didn’t touch any other platform.
Instead of actually investigating or owning the issue, they basically told me to screw off. It’s clear they don’t care at all once they’ve harvested your data and likely pocketed their referral payout. No transparency, no accountability.
It’s shady, careless, and disrespectful. At the very least, they could have kept me updated or given a straight answer from the start, as well as at least tried to investigate the issue. I’m not going to bother pushing further because it’s not worth my time, but I will never use CCG again and will be making sure everyone I know stays away from this joke of a company.
edit: the point is if I'm telling you I went through and applied directly through the CCG portal and never had anything to do with ANY other affiliate program, good customer service would be at least communicating this to the bank to see identify more details or to determine if there was some kind of discrepancy, THAT would be investigation. But ofc unless you get blasted by a popular thread or influencer, you won't care to put in the bit of additional effort to even perform some due diligence to make things right.
May 28, 2025
Unprompted review
Reply from creditcardGenius
Hello,
As per our Terms and Conditions, we need to receive confirmation directly from the bank that the application for the credit card has been approved and that it meets all the eligibility criteria for GeniusCash. For most of our customers, we receive this confirmation from the bank automatically. When we don't, manual investigation is required, and we send the customer's information directly to the bank for a manual approval.
There are various things that the bank needs to validate such as approval status, that you're a first time cardholder for that card, that the application was started from our site, the correct information was provided, that the application isn't linked to another affiliate partner, among other eligibility criteria. So aside from being approved for the card, there are other application eligibility requirements that the bank considers, and there’s a variety of reasons why an application may not be eligible for GeniusCash.
The decision for eligibility and approval comes directly from the bank and in this case we had received confirmation from the bank that the application was linked to another affiliate partner, so it does not qualify for GeniusCash. This confirmation is required in order to pay out the marketing incentive, as per our Terms and Conditions.
Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.
Team Genius
Waited 5 months for cash back and gave up
They put the onus on the customer to regularly follow up for cash back. Attributed delays to the external partner while they also had access to the pending requests. Never received my sign up bonus and ended up canceling my card. Would never do Business with them again.
May 28, 2025
Unprompted review
Reply from creditcardGenius
Hello,
We strive to deliver GeniusCash to most customers within 30 days of their application date by automatically receiving confirmation from the bank that the application for the Credit Card has been approved and that it meets all the eligibility criteria for GeniusCash.
Sometimes we don't receive this confirmation from the bank automatically and manual investigation is required. When we don't receive the approval confirmation from the bank once it's been 4 weeks since your application date, an automated email gets sent to the email address associated with your account with the link to your creditcardGenius dashboard where you can open a ticket so that we can send your info directly to the bank for a manual approval.
There are various things that the bank needs to validate such as approval status, that you're a first time cardholder for that card, that the application was started from our site, etc. Unfortunately, the manual investigation time does depend on the bank and it is outside of our control.
Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.
Team Genius
Helped me find a great credit card and…
Helped me find a great credit card and gave me $100
May 20, 2025
It was nice to recieve the genius cash
It was nice to recieve the genius cash, but the process took a very long time and was confusing as I was approved, yet the system on genius cashes end didnt know somehow. Would be nice if the process was more accurate and timely. Still appreciative of the option to even receive anything for being approved for a credit card!
May 19, 2025
My previous review was deleted
My previous review was deleted. Amazing.
I have been promosed a promo. Applied and received the credit card. 4 months later they denied hundreds of people the promo and failed to properly address is.
They have our names. The bak gave us credit cards. But apparently there was fraud. You cannot make this up.
Ans trustpilot is not trustworth either. Deleting reviews!?
April 11, 2025
Unprompted review
Reply from creditcardGenius
Hello,
We understand your frustration and sincerely apologize for the delay in GeniusCash payment!
We always advocate on behalf of our customers behind the scenes to ensure that all legitimate applications are properly recognized and rewarded.
During the processing of the recent offer, we encountered significant delays in communication between external partners despite our consistent and repeated efforts, which were unfortunately outside of our control.
If you are having trouble accessing your GeniusCash or have any other concerns regarding this, please reach out to us via email at hello@creditcardgenius.ca, and we can do out best to help resolve any issues.
Thank you for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.
Team Genius
Great- they do a good follow-up if required
Great, specially after handling the TIm card bonus pay out finally.
May 13, 2025
It is need to more information and need…
It is need to more information and need to be cleaned for the user.
May 6, 2025
quick cash excellent
May 6, 2025
owed up to their mistake
owed up to their mistake. then a quick turnaround to get it fixed.
May 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.