Reading all the recent reviews it is hard to believe that all these customers have all not understand the terms of the arrangement and am surprised they can still justify their stance. I had an unp... See more
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0 stars if possible single mum struggling I would not agree or sign up to £20 a month as I’m skint Tried emailing countless times to not hear anything back people need to steer clear as they just d... See more
Company replied
Didn’t want free trial but had to have it. Tried several times to cancel, but couldn’t, even tried blocking them from taking payment from me, yet somehow they managed to and now it’s impossible to get... See more
Company replied
they took 20 quid out of my bank when it only asked to take out 9p. i did not want this now my bank account is in overdraft thanks to yous. i want to cancel my subscription so it does not continue to... See more
Company replied
Company details
Written by the company
Credit Chum is an exciting subscription-based service that gives you access to personalised finance and credit offers, an opportunity to access your credit report and you may gain additional insights into your social report.
Contact info
United Kingdom
- creditchum.co.uk
1.2
Bad
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Hi all do not use this company
Hi all do not use this company, as many other people have stated they take money without clearly stating it in their guidlines, they refuse to refund but there is hope, quote the Consumer Rights Act of 2015 you have the Right to Withdrawl from good and services within a 14 day cooling off period they will try and push it off but its a legal requirement that they follow these trading standards in line with the FCA guidelines, then you can also contact the Financial Ombudsman which even if your claim is invalidated it will cost the company a minimum of £700 per claim, that's one way to take this terrible place down.
October 12, 2022
Unprompted review
Reply from Creditchum
Hi Ben,
If you would like to discuss any queries you may have directly with our Customer Services team, including cancelling your account or requesting a refund, you can do so by contacting us here: https://www.creditchum.co.uk/contact_us
At Credit Chum all of our customers are important to us and we believe that you have the right to a fair, prompt and polite service at all times. For further information on this please visit our complaints policy: https://www.creditchum.co.uk/complaints
Kind regards,
The Credit Chum Team
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Please do not use this company as they…
Please do not use this company as they are only after the ££ of most financially vulnerable people. I cancelled my account with them after a day as changed my mind and had paid them £19.99. They have since taken a second payment and their response to my emails requesting a refund is a "cut and paste" response saying they are sorry to see me go.
September 6, 2022
Unprompted review
Reply from Creditchum
Hi Janie,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We believe that you have spoken to our Customer Services team and a refund has been issued. Please be aware that depending on your bank this may take a few days to show in your account.
If we can be of any further assistance please do not hesitate to contact us.
Kind regards,
The Credit Chum Team
There took £19.99 from my account…
There took £19.99 from my account contacted them regarding cancellation and refund there sent me an email back regarding cancellation but not refund. Will get my money back I bet. Scammers
October 6, 2022
Unprompted review
Reply from Creditchum
Hi Peter,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Like many businesses we operate a refund policy which can be found here: https://www.creditchum.co.uk/refund_policy.
Details of this policy are also included in our terms and conditions which the user is asked to review prior to agreeing them. We would strongly advise that users take the time to review all terms before agreeing and signing up to Credit Chum to enable them to make an informed choice on if the services is right for them.
We hope that you find this information useful, but if you would like to discuss this further please do so by re-contacting our Customer Service team at https://www.creditchum.co.uk/contact_us quoting reference "TP:PL"
Kind regards,
The Credit Chum Team
It’s a scam please don’t use it they…
It’s a scam please don’t use it they won’t help you with any loan and you have to pay 20£ for nothing
October 7, 2022
Unprompted review
Reply from Creditchum
Hi Christian,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month
subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further or want to cancel your subscription you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
i was also tricked into this service i…
i was also tricked into this service i do not need or want. £19.99 has been taken from my bank. I cannot find a phone number for them either. I have contacted my Bank who are happy to take action after 15 days. I have sent 2 emails to them requesting to refund my money and no response as yet. I will keep trying or will have to go to the financial ombudsman.
September 30, 2022
Unprompted review
Reply from Creditchum
Hi Dan,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month
subscription-based service (this is made clear at multiple points and we do not hide this from users) and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process. At no point is the user 'tricked' into agreeing to the service.
We appreciate that you may have already contacted our Customer Services Team and we apologise if there has been a delay in our response to you. However we kindly ask that you re-contact them via https://www.creditchum.co.uk/contact_us quoting reference "TP:Dan" so that we can endeavour to resolve your request.
Kind regards,
The Credit Chum Team
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Awful scam artist
October 1, 2022
Unprompted review
Reply from Creditchum
Hi Stu,
Thank you for taking the time to leave a review of Credit Chum. Based on your review we are unsure if you have used our services, as such, we would like to take this opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process. The monthly price is made clear to the user at multiple points. After successfully signing up users have access to a range of services, including but not limited to:
• Access to your full Credit Report & Score
• Access to Credit Chum Protect
• Access to Social Reporting
• Discounts & vouchers
• Useful guides & resources
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
You've taken my money again!!
You've taken my money again!!! I accepted parting ways with being ripped off for 19.99 that I didn't even sign up for, but not again!
October 4, 2022
Unprompted review
Reply from Creditchum
Hi Emma,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Based on the information in your review we can see that only one £19.99 payment was taken which after speaking to our Customer Services team was then refunded to you. No further payments have been taken as the account is cancelled.
We kindly ask that you check your bank statement to see if it is a different company who may have taken a payment.
Should you like to discuss this further please re-contact our Customer Services team.
Kind regards,
The Credit Chum Team
0 stars if possible single mum…
0 stars if possible single mum struggling I would not agree or sign up to £20 a month as I’m skint
Tried emailing countless times to not hear anything back people need to steer clear as they just don’t have a problem stealing peoples money from there bank account so upsetting as I’m struggling
Just terrible and I’m so annoyed that they just don’t want to help DISGUSTING
September 28, 2022
Unprompted review
Reply from Creditchum
Hi Lisa,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. We apologise if you have previously contacted our Customer Services Team and not yet received a response, so we kindly ask that you re-contact us at your earliest convenience at https://www.creditchum.co.uk/contact_us quoting "TP:Lisa" so that we can investigate this as a matter of urgency.
Kind regards,
The Credit Chum Team
its a scam you apply for loan but they…
its a scam you apply for loan but they dnt offer loan this company should be shut down for fraudulent activity what a waste of my money
October 2, 2022
Unprompted review
Reply from Creditchum
Hi Mohammed,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
Kind regards,
The Credit Chum Team
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Do not trust this company
I was checking for a Loan , they have asked for £0.09p for a fees which I have put my card in , at my surprise they took the £0.09 + £19:99 for subscription which I didn’t subscribe . Tried to cancelled they are asking to login into my credit chum , I can confirm that I didn’t create any account online how can I loggin . So I went on the website this morning somewhere on on they asked if you want to cancelled the subscription so I did complete a form this morning , I have received an acknowledgement email fi gets cross that they don’t take anymore more out of my account.
September 30, 2022
Unprompted review
Reply from Creditchum
Hi Sheela,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
In regards to cancelling, we would like to inform customers that the quickest way to do so is by logging into their account (payment is only taken from customers who have agreed to sign-up to the service and therefore have an account) and clicking the 'cancel my account' link which can be found at the bottom of the page. If you are experiencing difficulties logging in in the first instance please try resetting your password by clicking the 'Forgotten Your Password' link. Of course, if you prefer or are still experiencing difficulties you can contact our Customer Services team via: https://www.creditchum.co.uk/contact_us and they will be happy to help you access your account or complete the cancellation request.
We can see from your review that you have contacted our Customer Services Team and they will be in touch to confirm your cancellation (or to request further details if needed in order to locate your account).
Kind regards,
The Credit Chum Team
Thieves and scum
Their business model is basically to lure in people desperate for a loan then slyly rob them of 20 quid without them knowing.
September 30, 2022
Unprompted review
Reply from Creditchum
Hi WaspNuka,
Thank you for taking the time to leave a review of Credit Chum. Based on your review we are unsure if you have used our services, as such, we would like to take this opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process. The monthly price is made clear to the user at multiple points. After successfully signing up users have access to a range of services, including but not limited to:
• Access to your full Credit Report & Score
• Access to Credit Chum Protect
• Access to Social Reporting
• Discounts & vouchers
• Useful guides & resources
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Credit scum taken 20 pounds off me
Credit scum taken 20 pounds off me . I can't cancel the subscription and can never talk to someone. It's a joke I am In a bad situation with work etc ATM and have left me in the s**t I can't pay my car insurance today because of this . Vile , evil company . I WANT MY MONEY BACK !!!
September 30, 2022
Unprompted review
Reply from Creditchum
Hi John,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
You are able to cancel the account yourself by logging into your account here: https://www.creditchum.co.uk/login and clicking Cancel Account which can be found in the footer of the site.
If you are having difficulty doing this or would like to discuss a refund then please contact our Customer Services team via https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Refunded very quickly
Credit Chum took £19.99 from my bank account for a month use of their services which I didn’t want. I contacted them and they have since issued a full refund.
I would just like to say thank you very much to the company for doing this.
September 26, 2022
Unprompted review
Reply from Creditchum
Hi Darren,
Thank you for taking the time to leave a review. We're happy to hear that you had a good experience with us and we will pass this positive feedback onto our Customer Service team.
Kind regards,
The Credit Chum Team
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This lot are another Saving Star
This lot are another Saving Star - a company that charges you a minimal fee like £0.09 to check if your bank account is active but then a few days later, they sting you for a larger amount. I had to shut my bank account down because Saving Star kept trying to take £29.95 from my account (always late on a Friday night) and had a near miss with Credit Chum. Was looking for a loan and I almost put my card details into the Credit Chum website but I stopped myself right at the last minute. If this company were legitimate, they would refund customers immediately and there would be no need for all these terrible reviews with the cut and paste replies from Credit Chum. I reported Saving Star to Action Fraud but they aren’t interested in small fraud so won’t be taking any action. Please be careful out there.
September 28, 2022
Unprompted review
Reply from Creditchum
Hi Nick,
Thank you for taking the time to leave a review of Credit Chum.
Unfortunately, we cannot comment on the activities of another company as we are not in any way affiliated to them.
As you have not used our services, we would like to take this opportunity to explain a little more about the services that we offer so that you and other users can make an informed choice about whether it is right for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process. The monthly price is made clear to the user at multiple points. After successfully signing up users have access to a range of services, including but not limited to:
• Access to your full Credit Report & Score
• Access to Credit Chum Protect
• Access to Social Reporting
• Discounts & vouchers
• Useful guides & resources
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
In regards to your comment “If this company were legitimate, they would refund customers immediately and there would be no need for all these terrible reviews with the cut and paste replies from Credit Chum”, like many businesses we operate a refund policy which can be found here: https://www.creditchum.co.uk/refund_policy. Details of this policy are also included in our terms and conditions which the user is asked to review prior to agreeing them. We would strongly advise that users take the time to review all terms before agreeing and signing up to Credit Chum to enable them to make an informed choice on if the service is right for them.
We hope that you find this information useful, but if you would like to discuss this further (or if you have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Had the same happened to me,i canceled…
Had the same happened to me,i canceled my membership and still had money taken out of my bank account...scammers !!!!!!
September 27, 2022
Unprompted review
Reply from Creditchum
Hi Dungyov,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
As we do not charge customers after they have cancelled their membership we need to investigate what has happened. As such we kindly ask that you contact our Team quoting reference “TP:D" at your earliest convenience via: https://www.creditchum.co.uk/contact_us so that we can look into this.
Kind regards,
The Credit Chum Team
Reply from Creditchum
Hi Stephen,
Thank you for taking the time to leave reviews of Credit Chum. Based on your reviews we are unsure if you have used our services, as such, we would like to take this opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including but not limited to:
• Access to your full Credit Report & Score
• Access to Credit Chum Protect
• Access to Social Reporting
• Discounts & vouchers
• Useful guides & resources
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
I provided my details originally to…
I provided my details originally to obtain a loan and had 9p taken from my account to authorise. Since then, this company have been trying to continuously take £19.99 out of my account. I am now reporting them for fraud and contacting my bank. Absolute scammers. Be very careful. There is no contact number either. I request if you see this - CREDITCHUM, that you pay me my money back asap!!
You are going to be sued and closed down eventually anyway.
September 23, 2022
Unprompted review
Reply from Creditchum
Hi Maria,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides access to various offers, an opportunity to access your full credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including, but not limited to:
• Access to your full Credit Report & Score
• Access to Credit Chum Protect
• Access to Social Reporting
• Discounts & vouchers
• Useful guides & resources
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
Unfortunately we cannot discuss your account on a public forum, so in order for us to look into your query further we kindly request that you contact our Customer Services team at your earliest convenience via https://www.creditchum.co.uk/contact_us quoting reference "TP:M"
Kind regards,
The Credit Chum Team
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CreditScum it should be called.
CreditScum it should be called.
The same unapologetic soulless email reply to customers, blaming customers for their purposely confusing built website.
Their home of operations is in Manchester just down the road from me, very interesting indeed.
Legal thieves.
September 23, 2022
Unprompted review
Reply from Creditchum
Hi Deano,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
If you choose not to sign-up for the service, then you will not be a member of Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further or want to cancel your subscription you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Absolute Scam!
Absolute Scam!! How these people sleep at night, I’ll never know! Life is hard right now and they take money off you without you consenting! Same story to everyone else on here, have contacted customer services and nothing, and to add insult to injury upon trying to sign in to credit chum thinking I must have ticked yes to agreeing to have this “account” (that’s good for absolutely nothing) there are no details for any of my emails…so tell me credit chum? How have I subscribed to something when I don’t even have an account with you? Absolute scum!
September 23, 2022
Unprompted review
Reply from Creditchum
Hi Kerry,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. From your review it appears that you have already contacted our Customer Services team (we apologise if there has been a delay in our response), but so that we can look into this further we kindly ask that you re-contact our Team quoting reference “TP:KS" at your earliest convenience via: https://www.creditchum.co.uk/contact_us
Our team can also look into as to why you were unable to log into your account.
Kind regards,
The Credit Chum Team
Why take money my account
Why take money my account. 19.99 pounds.
September 21, 2022
Unprompted review
Reply from Creditchum
Hi Thanita,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
We believe that you may have spoken to our Customer Services team (we apologise if there was a delay in our initial response) and that your query has now been resolved. If this is not the case or if you have any further queries please do not hesitate to contact the team again at https://www.creditchum.co.uk/contact_us quoting reference "TP:TM"
Kind regards,
The Credit Chum Team
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