Had fast service, not what I wanted the outcome but was it was very polite and well mannered compared to others
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team at Credit Engine where quick to get back and very helpful and professional to deal with my problem thank you again
Company replied
An amazing app that gives you everything you need when it comes to credit, full deep dives into your spending, score and general productivity. Want to know how you can improve your score or take out a... See more
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Credit Engine
Dear Ryan,
Thank you so much for your positive 5-star review!
We're thrilled to hear you had a very good experience with us.
Kind regards,
The Credit Engine Team
Good easy to use would highly recommend
Good easy to use would highly recommend
May 14, 2026
Unprompted review
Reply from Credit Engine
Dear Laura,
Thank you for your fantastic 5-star review!
We are delighted to hear you found our service "Good easy to use" and would "highly recommend" us.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Haseebb,
Thank you for your positive 5-star feedback!
We're delighted to hear that you found our service very helpful.
Kind regards,
The Credit Engine Team
Helpful and easy to use with straight…
Helpful and easy to use with straight forward questions
May 14, 2026
Unprompted review
Reply from Credit Engine
Dear Graham,
Thank you for your 5-star review!
We're delighted to hear you found our service helpful and easy to use with straightforward questions.
If you need any further assistance, please don't hesitate to let us know.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Annette,
Thank you for your fantastic 4-star review!
We are delighted to hear you found our website great and that our team was so easy to talk to and explained everything well.
Kind regards,
The Credit Engine Team
Very good easy to use just not wat i…
Very good easy to use just not wat i needed unfortunately
May 12, 2026
Unprompted review
Reply from Credit Engine
Dear Michael,
Thank you for your 5-star review.
We're delighted to hear you found our service "very good" and "easy to use."
We understand you mentioned the service was "not what you needed." Please note that Credit Engine is a credit report and score service, and its purpose is to help you understand and improve your credit profile.
If you would like to discuss this further, please do not hesitate to contact us.
Kind regards,
The Credit Engine Team
10/10 customer service couldn’t ask for…
10/10 customer service couldn’t ask for any better
May 13, 2026
Unprompted review
Reply from Credit Engine
Dear Laiton,
We are thrilled to hear that you had a 10/10 experience with our customer service team.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Diancik,
Very nice to hear that you had a positive experience with our service!
We're delighted that we could assist you effectively.
Kind regards,
The Credit Engine Team
Helped me a load when needed and…
Helped me a load when needed and affordable
April 14, 2026
Unprompted review
Reply from Credit Engine
Dear Itz,
Thank you for your fantastic 5-star review!
We are delighted to hear that we were able to help you when you needed it and that you found our service affordable.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Nikolas,
Thank you so much for your positive 5-star review!
We are thrilled to hear that you had a great experience with our service.
Kind regards,
The Credit Engine Team
My experience was perfect
My experience was perfect. It was really helpful and very easy to use. I would defiantly recommend to anyone
May 12, 2026
Unprompted review
Reply from Credit Engine
Thank you for your fantastic 5-star review!
We are delighted to hear that you found our service perfect, helpful, and very easy to use.
Kind regards,
The Credit Engine Team
Credit Engine - Unauthorised Payments
Today I noticed a deduction from my bank account for £19.99 from Credit Engine. I visited the website as I had no idea who this was, and wanted to contact them to discuss this, as I never authorised this payment, and never gave permission for them to take any future payment, and nor did I even set an account up with them. This is compounded by not having any login details, and when using the "forgot password" feature, nothing comes through no my email address. Called the 03330030082 number, and this is just a run-around to make fill in the "contact us" form.
I'm not sure how legitimate Credit Engine are, but they clearly are just out there to empty peoples accounts without authority, and then make it as hard as possible for people like myself to get this resolved and your money back off them.
Move to today (14/05/2026) and the complaints department call me regarding the review, and they were very professional and discussed how I was signed up etc, but ultimately sent me a full refund - to which I was grateful. I've updated the review to 4 starts, as when this initially happened it's quite hard to get a response, until I posted on here.
May 12, 2026
Unprompted review
Reply from Credit Engine
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Ravanely,
Thank you for your feedback.
Kind regards,
The Credit Engine Team
Good app am sure had to leave a review…
Good app am sure had to leave a review lol
May 12, 2026
Unprompted review
Reply from Credit Engine
Dear Killie,
Thank you so much for your 4-star review!
We are glad you find the app useful and appreciate you taking the time to share your feedback with us.
Kind regards,
The Credit Engine Team
Unauthorized £19.99 charge and "subscription trap" – AVOID
This company took an unauthorized £19.99 from my account today using card details they kept from over a year ago. When I complained, they tried to avoid a refund by telling me to "call the police," even though it is clearly their own billing error.
They are stalling for time and refusing to provide written confirmation of a refund. I am now escalating this to my bank for a chargeback and reporting them to the Financial Ombudsman. Predatory practices—stay away!
I'll keep update if they could solve my issue
May 11, 2026
Unprompted review
Said I was getting a loan then never…
Said I was getting a loan then never sent the money
May 11, 2026
Unprompted review
Reply from Credit Engine
Dear Dean,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Aine,
Thank you for your review.
Kind regards,
The Credit Engine Team
Helpful but it wasn't easy to cancel.
Helpful but it wasn't easy to cancel.
May 1, 2026
Unprompted review
Reply from Credit Engine
Thank you for your feedback.
Kind regards,
The Credit Engine Team
Very useful and insightful.
May 9, 2026
Unprompted review
Reply from Credit Engine
Dear Teri,
Thank you for your kind 4-star review.
We're delighted to hear you found our service very useful and insightful.
Kind regards,
The Credit Engine Team
Terrible service
Terrible service, preapproved for £300 loan if i agree to £19.99 per month. Then once they have all my details the approval is lost and when you reapply it was for a minimum of £1000, scam
May 9, 2026
Unprompted review
Reply from Credit Engine
Dear Ryan,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
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