Credit Wellness Reviews 

10,709
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and customer service agents for being exceptionally helpful, patient, and knowledgeable during every call. Consumers find the overall service and user experience smooth, transparent, and truly reassuring when navigating complex credit profiles. Many people emphasize that representatives take the time to answer questions thoroughly and provide clear guidance throughout the process. Though some reviewers were not happy with initial expectations, communication hurdles, or billing details, the majority of clients remain highly satisfied. A few individuals experienced unmet expectations during consultations, difficulties reaching support teams promptly, or unexpected charges on their accounts.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently praised for being exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently praising representatives for being patient,... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the professional support... See more

User experience

Customers felt high satisfaction regarding their user experience, highlighting how representatives walked... See more

Payment

Clients share ambiguous opinions on payment, with some consumers expressing excitement about credit progress... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Archie G. was a great representative for this company. He was very thorough in how he explained everything to me. He kept asking me if I had questions. He went over every detail step by step and I app... See more

Rated 5 out of 5 stars

I spoke and worked with both Amar & Edward P. regarding negative input on my credit report and an unexplained charge I had on my file. I am looking forward to having these negative items removed fr... See more

Rated 5 out of 5 stars

I had an amazing conversation and interaction with Matthew M. while trying to get my account sorted! He was very knowledgeable and friendly while getting me to where I wanted to be after the call! (GR... See more

Rated 5 out of 5 stars

AMMIR WAS AWESOME HELPFUL KNOWLEDGABLE HE PROVIDED EVERYTHING THAT I NEEDED AND WANTED AND VERY PROFESSIONAL HE NEEDS TO RECEIVE A RAISE


Company details

  1. Information Service

Written by the company

We help people understand and monitor their credit. Provide assistance in ensuring their reports are accurate and give them the tools they need to build strong credit profiles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(10,709)

1,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Archie G

Archie G. was a great representative for this company. He was very thorough in how he explained everything to me. He kept asking me if I had questions. He went over every detail step by step and I appreciate that. He actually has me excited on what to expect in the upcoming months as for my credit! Thanks again!

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Jason Harper and he was very…

I spoke to Jason Harper and he was very helpful with information regarding negative input on my credit report. I trust i will have a positive outcome with Credit Wellness. I look forward to having those negative items removed from my credit report. I'm very hopeful that I have made the right choice with this company. Thank you, Karen McNeese

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jodi was very helpful in this process…

Jodi was very helpful in this process of taking notes and explaining the process of her service. She made me feel comfortable with explaining my situation and walked me through the steps it takes to boost my credit and find a solution!

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Victor M was courteous

Victor M was courteous, through, and answered ALL of my many questions to my satisfaction. He definitely is an asset to your company. I would have hung up on him MUCH SOONER, but instead we had a 2hr conversation and I learned valuable information dealing with credit scores and collections. Great employee!!! I'm happy I didn't hang up!! Give him a RAISE$$$$

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Shawn Mendez did a wonderful job…

Shawn Mendez did a wonderful job explaining everything to me and was able to help me start the process of disputing inquiries that were not made by me. He was kind, patient, has a great sense of humor and he is very knowledgeable in his role. He definitely deserves a raise. Great job.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Archie

I had a great experience with Archie. He demonstrated a professional tone while informing me about my credit history. I received valuable feedback on how to improve my credit score.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Russell is thorough.

Russell made my experience great. Initially I was a little apprehensive about the process. He guided me through everything with clear precision. Eased my mind and again made sure I was comfortable with the decision to proceed before I made my choice to do so. This is a first time for me but I left the conversation feeling confident that I have made the right choice.

September 3, 2026
Unprompted review

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