Credit Wellness Reviews 

10,709
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and customer service agents for being exceptionally helpful, patient, and knowledgeable during every call. Consumers find the overall service and user experience smooth, transparent, and truly reassuring when navigating complex credit profiles. Many people emphasize that representatives take the time to answer questions thoroughly and provide clear guidance throughout the process. Though some reviewers were not happy with initial expectations, communication hurdles, or billing details, the majority of clients remain highly satisfied. A few individuals experienced unmet expectations during consultations, difficulties reaching support teams promptly, or unexpected charges on their accounts.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently praised for being exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently praising representatives for being patient,... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the professional support... See more

User experience

Customers felt high satisfaction regarding their user experience, highlighting how representatives walked... See more

Payment

Clients share ambiguous opinions on payment, with some consumers expressing excitement about credit progress... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Archie G. was a great representative for this company. He was very thorough in how he explained everything to me. He kept asking me if I had questions. He went over every detail step by step and I app... See more

Rated 5 out of 5 stars

I spoke and worked with both Amar & Edward P. regarding negative input on my credit report and an unexplained charge I had on my file. I am looking forward to having these negative items removed fr... See more

Rated 5 out of 5 stars

I had an amazing conversation and interaction with Matthew M. while trying to get my account sorted! He was very knowledgeable and friendly while getting me to where I wanted to be after the call! (GR... See more

Rated 5 out of 5 stars

AMMIR WAS AWESOME HELPFUL KNOWLEDGABLE HE PROVIDED EVERYTHING THAT I NEEDED AND WANTED AND VERY PROFESSIONAL HE NEEDS TO RECEIVE A RAISE


Company details

  1. Information Service

Written by the company

We help people understand and monitor their credit. Provide assistance in ensuring their reports are accurate and give them the tools they need to build strong credit profiles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,709)

1,725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Russell was extremely helpful and…

Russell was extremely helpful and knowledgeable! Very informative and let me know what my options were in getting an old account taken care of. We can to a great solution to save my credit.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I just wanna say I had a great and very…

I just wanna say I had a great and very helpful experience with Jodi she was very patient with me and understanding thoughtful with all of my depute I couldn't have ask for no one else to help I would request to work with her every time I have to call about any depute!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Anthony

Anthony, the best service from anyone in a long time. Helpful and got what we needed took care of in good time. Thankful for manners and courtesy. He needs a raise!! Thanks

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Emmanuel M

Emmanuel M. Was fantastic he helped me out with everything I needed and very patient with me we got everything done that I needed I appreciate you again dude your were awesome 👍🏽

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

William Harris was of great assistance…

William Harris was of great assistance today and helped me get through a difficult process with no worries. He made sure to thoroughly explain each and every process, asked me all of the security verification questions, and also was patient with me when I asked questions or asked him to repeat something back to me. He was awesome!

August 8, 2026
Unprompted review

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