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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people appreciate the ease of use and the smooth user experience, noting that the service is stable and reliable. Reviewers frequently mention the efficiency and speed with which their issues are resolved, making their overall experience very positive. However, some customers also noted occasional issues with server stability, such as unexpected closings. A few people found the world customization options confusing, leading them to skip certain settings.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, reliable, and stable... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the support team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more

Company replied

Rated 5 out of 5 stars

Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more

Rated 5 out of 5 stars

Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more

Rated 5 out of 5 stars

Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Creeper Host

I have used a lot of server host and the team at creeper host has fixed my issues almost instantly the team is good at support and the server are stable what more could you ask for

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Second to none

We have been with creeperhost for years, its an amazing service. You can resize your server at any time, up or down to accomodate your servers needs, billing is straightforward and simple, you have options to allow your players to donate and the technical support is exemplary - fast and responsive (even in the dead of night). Cant recommend enough, we wont be going elsewhere!

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT

I have used CreeperHost for a couple months and recently purchased a new server. I did have so technical difficulties at first but their support staff is great! I have seen some reviews about bad customer service, but I have had nothing but great interactions! It’s a little pricey but if you don’t know how to set up a server yourself, it is a great alternative.

November 4, 2024
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Rated 5 out of 5 stars

they are helpful and patient and what…

they are helpful and patient and what can i say they offer a service for many who want to play multiplayer minecraft with mods that's been needed for a very long time in the main game that simply was never added. its cost is medium but the value it worth it. Only reason i stopped paying for the service is my friends stopped playing and i didn't need the bill every month for something that wasn't being used.

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Worth the price

Its a bit pricey, but its worth it. anytime there is any kind of issue there is a team member within minutes of helping you. i have never had any issue with team members nor the server itself.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Top notch support

Support is always on top of their game. Never had an issue they haven't been able to fix within a reasonable time & have a good laugh. Staff is always a pleasure to deal with & they really know how to keep the mood on the rise. Have used their services off/on when a MC server is needed for years now & will definitely continue to do so in the future. You can definitely have confidence they'll help you out as much as they can.

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Matthew from customer service is always quick to respond and works as best as he can to help.

October 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Outstanding!

I've had my service for a few years now with creeperhost I've had zero problems and zero downtime when I've had a issue with my game I've contacted support and had a response within 5mins even out of working hours.
i would recommend creeperhost to anybody looking for a game server

October 19, 2024
Unprompted review
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Rated 4 out of 5 stars

Excellent customer service

My experience with your service has been, overall, great! I ran into some technical issues while setting up the server, but your excellent customer support staff on discord fixed the issue very quickly!

October 3, 2024
Rated 5 out of 5 stars

Everything was easy to understand from…

Everything was easy to understand from pricing to the interfacing. I paid for my server and it was up in minutes. I have since been able to upload my own map from a previous private server and everything was automated and easy I literally did nothing but wait as the website unzipped the file and did it's thing perfectly.

October 4, 2024
Rated 5 out of 5 stars

I love CreeperHost

First i joined CreeperHost, because i got a discount code from PurePDcraft and not gonna lie i am really happy that i joined CreeperHost. Never got a good support that really helps. Thank you for everything

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and support!

I was able to purchase a server quickly and easily and with the help of their support staff (which were extremely helpful!) we were able to get the server up and running in no time. Server runs smooth and I know that even if it doesn’t, the creeperhost team will be there to help me in a timely manner.

September 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Nono

Bad customer service and bad payment area somehow i bought two servers and got charged for both then i canceled one of them “the only one i knew about” and then got charged for the one that i didn't know about and i did monthly so it was a bit
“A response for creeper host”
The ship has sailed there is nothing i or creeper host can do to set things straight

July 22, 2024
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Reply from CreeperHost

This does not sound like the experience we expect a user to have. Our system even warns users about duplicate orders on our site. Do you have an active ticket we can use to investigate your experience and put it right?

Rated 5 out of 5 stars

Reliable Service - Helpful Team

When i say reliable we're talking my server has over 900 uptime. Any questions i have of the team they sort me out within the hour. They've been a super helpful and great bunch of people.

September 2, 2024
Unprompted review

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