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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people appreciate the ease of use and the smooth user experience, noting that the service is stable and reliable. Reviewers frequently mention the efficiency and speed with which their issues are resolved, making their overall experience very positive. However, some customers also noted occasional issues with server stability, such as unexpected closings. A few people found the world customization options confusing, leading them to skip certain settings.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, reliable, and stable... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the support team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more

Company replied

Rated 5 out of 5 stars

Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more

Rated 5 out of 5 stars

Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more

Rated 5 out of 5 stars

Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Support was excellent

Support was excellent. Laughlan quickly turned a 3 day nightmare into a 20 minute breeze. I made mistakes along the way and he was quickly able to identify anywhere I messed up. It made the process of getting a server working very easy and stress free. 10/10, would chat again!

December 3, 2020
Unprompted review
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Rated 5 out of 5 stars

SUPER FAST AND HELPFUL

I had the most infuriating time with my new PC and trying to install a mod to get it to work. Customer service responded to each email I send within minutes and even told me what to do to get it to work after I failed for 3 hours. They were so helpful and fast. Amazing.

November 25, 2020
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

Services are overpriced. You could get better products elsewhere for cheaper.

Once you place your order, you are not able to access creeperpanel.com to log in immediately. They take your money and will not respond to cancel it. BUYER BEWARE! THIS COMPANY IS A SCAM. They sponsor FTB, but Creeperhost does not provide you with your server.

November 8, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing team

Amazing team! At every turn support has been there for me. I used to work IT and these guys and gals know their stuff. Instances are fast response and well maintained. I have stayed with CH because no one else treats me as good. - Kat

September 29, 2020
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Rated 5 out of 5 stars

Every time I have had a need to reach…

Every time I have had a need to reach out to Creeperhost for any question or issue they have always provided great service.
They have been very professional and understanding and have always responded quicker than I expect.
One of the reasons I continue using their service.

July 9, 2020
Unprompted review
Rated 5 out of 5 stars

Support goes above and beyond!

Excellent support team! Draylynn T. Found my issue within minutes of starting our live help chat. It was a corrupted chunk where a player had made a base and instead of just deleting it, Draylynn restored it so my player didn't lose any progress.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome support team!

You got any problem? Put in a support ticket and get it fixed fast. Amazing response time and great communication. Ill use creeperhost because once you understand it, it will always work. And if there is something you dont understand, just ask and instead of waiting all day, get the problem fixed fast!

June 27, 2020
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Rated 5 out of 5 stars

4 Year User, Amazing Support Staff

I have been using CreeperHost for over 4 years at this point. Sure, at times there are issues that pop up, but the support staff have always helped me through my issues.

I have read through some of the other reviews and would just like to add that over those 4 years, i have hosted many many different games including Rust, ARK, Starbound, Minecraft aswell as some services like TeamSpeak 3. The only game i had issues with was Ark but all it took was some reading up on how to host a screened session and it worked immediately without ever crashing randomly.

I can't praise the support enough, if for some reason they cant help you, they will escalate it to someone who can and it is generally fixed before you hear from the new support staff.

(FYI - keep an eye out for seasonal/promotional codes as some of the discounts are reoccuring, so you can upgrade to higher plans but stay at the same cost)

10/10 - would very much recommend giving them a try.

June 3, 2020
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Rated 5 out of 5 stars

Draylynn T helped provide some server…

Draylynn T helped provide some server support whenever my server crashed and by far was the best support staff I have ever seen from any company. Very funny, and very articulate and efficient at their job. The best staff ever and Would highly recommend CreeperHost

May 16, 2020
Unprompted review
Rated 5 out of 5 stars

🅱️🅱️🅱️

Amazing customer service and a lot of options so you don’t buy a too expensive or too underpowered server.

May 3, 2020
Unprompted review
Rated 5 out of 5 stars

I've always loved CreeperHost

I've always loved CreeperHost, they always do everything they can to help and I've never had an issue with the services that wasn't my own fault, Also the VPS and dedicated servers are very useful for other things not just game hosting.

April 30, 2020
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Rated 2 out of 5 stars

Spent 3 hours trying to set a sever up…

Spent 3 hours trying to set a sever up using different locations and staff to aid me. Even with their help they could not resolve the multiple issues as it was "peak" time. They had a reasonably fast response time but I'm just disappointed so much time was wasted.

April 18, 2020
Unprompted review
Rated 1 out of 5 stars

during the nonpeak hours is pretty…

during the nonpeak hours is pretty decent with only the occassional short lag bump. during peak hours (8-10pm) you will not be able to play any multiplayer games,unfortunately. Great if you play in the middle of night or morning! not so great if you play at the same all your friends do :(

April 17, 2020
Unprompted review

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