Cremashop Reviews 

45
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Ordered on March received October roasted one. Seriously, How this website thinking to send this ancient one. Shouldn't have believe to order from the website that doesn't give roasting date detail.

Company replied

Rated 2 out of 5 stars

Never received my order. Contacted customer service and initially got a reply, but they never followed up. It has been over 27days and still nothing. -- UPDATE -- After leaving this review on tr... See more

Company replied

Rated 5 out of 5 stars

Bought a Baratza Vario+ coffee grinder online from Cremashop.eu in Finland because I couldn't find one in France. The choice of equipment at Cremashop.eu is interesting, the prices are competitive an... See more

Rated 5 out of 5 stars

5 stars for customer service. I ordered a fancy coffee scale and a variable temperature 'smart' kettle. Everything arrived promptly and safely. After a few weeks the kettle stopped working. I reached... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Your specialist for coffee, since 2007.


Contact info

3.4

Average

TrustScore 3.5 out of 5

45 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(45)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Baratza Vario+ grinder…

Bought a Baratza Vario+ coffee grinder online from Cremashop.eu in Finland because I couldn't find one in France. The choice of equipment at Cremashop.eu is interesting, the prices are competitive and the delivery was swift, by GLS and not expensive. Happy with my purchase and would use Cremashop again.

April 30, 2022
Unprompted review
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Rated 5 out of 5 stars

Problem with my Sette Burr Grinder

Problem with my Sette Burr Grinder. I had a problem with my Sette 30 grinder and when I contacted Crema I got an immediate and supportive response. They asked for a description of the problem and some photos, which I supplied. They came back quickly and said they would replace the unit if I packed it carefully and robustly, which I did. They arranged all the logistics and pick up, and then sent me a replacement even before they received it for inspection. The whole matter was handled in a professional and seamless manner. I already buy my speciality coffee beans from Crema as they offer a great selection and value with prompt delivery. I am a very satisfied customer and this is the type and level of professional service we should get everywhere, promised by many but not often delivered.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent buying experience

Excellent buying experience, one of the products was not available and the customer support was super helpful in processing a refund and sending the available items. Would definitely buy again from them!

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience so far. Even with pandemic order arrives quickly to Portugal where I live and shipping cost are ok. They have almost every tool that you would need to brew a great delicious coffee.

March 24, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. I was looking for my favourite flavour of Clipper green tea which is discontinued and out of stock in the UK. I was happy to find it online at Crema shop. The ordering and delivery was very quick and I'm very happy with the purchase.

October 11, 2020
Unprompted review
Rated 5 out of 5 stars

Buying experience

Bought a Kinu M47 Classic & a Hario glass, was shipped within a day and took 4 days to get delivered in the Netherlands, from Finland. I think that is pretty fast and flawless!

The website also gives you the option to pay with iDeal. I'm definitely going to buy from this store again.

October 11, 2020
Unprompted review
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