Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several... See more
Company replied
I have ordered 2 sneaker care collection sets and 1 insole. 1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they w... See more
Company replied
Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND... See more
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Company details
Written by the company
https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect
Contact info
Unit 2 Western Avenue Business Park, W3 0BZ, London, United States
- info@crepprotect.com
- crepprotect.com
4.5
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Crep Protect
Appreciate your feedback
Kind regards,
CrepProtect Support Team
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They are so so helpful
They are so helpful and so fast with replies one of the best brands when it comes to helping there customers thank you so much 🫶
January 4, 2024
Unprompted review
Reply from Crep Protect
Appreciate your feedback
Kind regards,
CrepProtect Support Team
Love the crates!
I've bought the 12 pack awhile ago, and just purchased another 6 pack... but when I went to order a 2 pack it's telling me all of a sudden that it can't be shipped to me.. which is highly frustrating since I've already bought the 12 pack, had it delivered. Just purchased the 6 pack with no problems, and now when I try to order a 2 pack to complete what I have in shoes. It can't be shipped to me.. what so I gotta order atleast the 6 pack to have it delivered to me?? Pretty dumb! Otherwise, I love the boxes, they are great and I have plans to buy more! If they are able to be sent to me..
December 25, 2023
Reply from Crep Protect
Hi Rocky, appreciate your feedback, we will ensure the issue of ordering the 2 pack crates gets looked into and resolved. Please email us.
Kind regards,
CrepProtect Support Team
It’s really good came with wipes
Really good delivery also good came with 2 wipes I have 3 pairs of white and lack Jordan’s and pandas but deffo need more wipes in a pack
December 25, 2023
Reply from Crep Protect
Hi Romeo
Appreciate your feedback
Kind regards,
CrepProtect Support Team
Perfect :p everything ok
December 25, 2023
Reply from Crep Protect
Hi Jimmy
Thanks for sharing your experience
Kind regards,
CrepProtect Support Team
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Shipping is a little bit long
December 25, 2023
Reply from Crep Protect
Hi Nico
Appreciate your feedback, we will endeavor to continuously improve our shipping turn around times, by working more robustly with the courier
Kind regards,
CrepProtect Support Team
While they did make a mistake with my…
While they did make a mistake with my order and send the wrong item - this was corrected almost immediately and we’re happy to fix their error and also let me keep the item I didn’t order. Great customer service - thanks.
December 29, 2023
Unprompted review
Reply from Crep Protect
Appreciate your feedback
Kind regards,
CrepProtect Support Team
Very very good after-sales service
Very very good after-sales service, after receiving my damaged order from the delivery person. They immediately took steps to return the damaged products to me. you can order with complete peace of mind and in terms of product quality, it's really great. My husband is delighted with the storage boxes. Thank you so much
December 29, 2023
Unprompted review
Reply from Crep Protect
Thank you for sharing your experience
1 star! Horrible!
For Christmas I was given the crep protect anti crease things, I put them on, and we also trimmed them correctly and it was an immidiate red flag. They hurt, but I shrugged it off they were comfy for a little then it hit me, they started to hurt so bad and were rubbing, keep in mind I was just sitting, I hadn’t done any running or sports at all. I took them off when I got home and I saw a red mark and a bump on my foot
December 26, 2023
Unprompted review
Reply from Crep Protect
Hi Isabella
We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.
We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
Kind regards,
CrepProtect Support Team
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Also never received my order
Also never received my order
Ordered 10 December and hasn’t been dispatched and the link on my order no longer works.
December 26, 2023
Unprompted review
Reply from Crep Protect
Hi Katie
I'm sorry to hear about the issues you've experienced with your order. We take such matters very seriously and would like to investigate this further to ensure a prompt resolution.
To assist you better, could you please email our customer service team via our website? In your email, please use the subject line "Katie - Order Number" and include your order number. This will help us to track down your specific order and address any issues with our dispatch process or communication with the courier.
Once we receive your email with the correct reference and order number, I will personally pick this up and prioritise investigating this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind regards,
CrepProtect Support Team
Scam site it seems
Scam site it seems. Ordered weeks ago like others to no avail. No tedpinse from crep despite three emails. No actually be tracking on Royal Mail either. Rotten thing to do at Xmas.
December 1, 2023
Unprompted review
Reply from Crep Protect
Dear Elaine
I'm sorry to hear about the issues you've experienced with your order. We take such matters very seriously and would like to investigate this further to ensure a prompt resolution. However, I have tried looking for the order using the name "Elaine Lemm Blenkinsop" as a reference, but I am unable to find any orders under that name.
To assist you better, could you please email our customer service team via our website? In your email, please use the subject line "Elaine Lemm Blenkinsop - Order Number" and include your order number. This will help us to track down your specific order and address any issues with our dispatch process or communication with the courier.
We apologise for the inconvenience caused and the lack of response to your previous emails. We are committed to improving our customer service and ensuring that all concerns are addressed in a timely and efficient manner. Once we receive your email with the correct reference and order number, I will personally pick this up and prioritise investigating this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind regards,
CrepProtect Support Team
I ordered the 28th of September and…
I ordered the 28th of September and have still not received my order. The Royal Mail tracking link says they are still waiting for crep protect to send the order. I tried to email the customer support but got no response. My order number is 48826. It may be a scam site but I have seen there products in stores though.
September 28, 2023
Unprompted review
Reply from Crep Protect
Dear VC Saver,
I'm sorry to hear about the issues you've experienced with your order. We take such matters very seriously and would like to investigate this further to ensure a prompt resolution. However, I have tried looking for the order using the name "VC Saver and searching under the order id" as a reference, but I am unable to find any orders under that name.
To assist you better, could you please email our customer service team again? In your email, please use the subject line "VC Saver - Order Number" and include your order number. This will help us to track down your specific order and address any issues with our dispatch process or communication with the courier.
We apologise for the inconvenience caused and the lack of response to your previous emails. We are committed to improving our customer service and ensuring that all concerns are addressed in a timely and efficient manner. Once we receive your email with the correct reference and order number, I will personally pick this up and prioritise investigating this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind regards,
CrepProtect Support Team
I ordered this about 3 weeks ago and…
I ordered this about 3 weeks ago and still haven't received it. I've emailed, but haven't received a reply. Would like someone to reply to my emails please.
December 10, 2023
Unprompted review
Reply from Crep Protect
I'm sorry to hear about the issues you've experienced with your order. We take such matters very seriously and would like to investigate this further to ensure a prompt resolution.
To assist you better, could you please email our customer service team again. via our website. In your email, please use the subject line "Trust Pilot Review - Order Number" and include your order number. This will help us to track down your specific order and address any issues with our dispatch process or communication with the courier.
We apologise for the inconvenience caused and the lack of response to your previous emails. We are committed to improving our customer service and ensuring that all concerns are addressed in a timely and efficient manner. Once we receive your email with the correct reference and order number, I will personally pick this up and prioritise investigating this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind regards,
CrepProtect Support Team
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Order never recieved.
I ordered over a month ago, had an email to say it had been dispatched but never recieved the item.
According to Royal mail, they are still waiting for
it to reach them.
Tried emailing this company twice, no answer.
Will be reporting to my bank.
December 9, 2023
Unprompted review
Reply from Crep Protect
Dear Julie,
I'm sorry to hear about the issues you've experienced with your order. We take such matters very seriously and would like to investigate this further to ensure a prompt resolution. However, I have tried looking for the order using the name "Julie Dunne" as a reference, but I am unable to find any orders under that name.
To assist you better, could you please email our customer service team again? In your email, please use the subject line "Julie Dunne - Order Number" and include your order number. This will help us to track down your specific order and address any issues with our dispatch process or communication with the courier.
We apologise for the inconvenience caused and the lack of response to your previous emails. We are committed to improving our customer service and ensuring that all concerns are addressed in a timely and efficient manner. Once we receive your email with the correct reference and order number, I will personally pick this up and prioritise investigating this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind regards,
CrepProtect Support Team
Ive been using the crep protect spray…
Ive been using the crep protect spray for years on every pair of trainers i ever buy and i cant fault it but then i came across there sneaker guards and thought if its half as good as the spray im happy but turns out ive never seen such a gimmicky product before. There flimsy sides collapse in when trying to put the trainers on and the gel lined interior sticks to ur socks. Now i wouldnt be putting this review if i had just been sent a returns lable and got my money back as stated on there websites returns policy but instead im going back and forth with what i assume is some kid running there email inbox. Ive asked in total 5x now for a returns label and its been a week since i contacted them about it initially. Hope this gets your attention...
November 29, 2023
Unprompted review
Reply from Crep Protect
We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.
We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
Kind regards,
CrepProtect Support Team
Won’t buy again
Have bought several pairs of laces from Crep in the past and I’ve been really pleased, they were great quality. A bit more spendy but worth it. The latest pair I’ve bought are awful, terrible quality and with GOLD bits on the ends….what the hell?? Probably cost me the same to send them back so they’ll end up in the charity shop. Won’t buy again.
November 25, 2023
Reply from Crep Protect
Dear Donna,
Thank you for reaching out and sharing your experience. We're truly sorry to hear that your recent purchase of our laces didn't live up to the high standards you've come to expect from Crep Protect.
We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards. The addition of gold elements on the laces was intended as a design enhancement, but we understand that style preferences can vary.
We would like to make this right for you. Please contact our customer service team, and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
Kind regards,
CrepProtect Support Team
Reply from Crep Protect
Appreciate your support and continue to find satisfaction, with our products.
Kind Regards,
CrepProtect Support Team
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The only mystery is why I ordered it in the first place!
I have been a big fan of Crep Protect since my army days and have always been happy to pay that bit more for their products and because of that I had wanted to buy the mystery hamper for a long time but never had enough money to justify buying it however I had a bit of luck on a work outing to see greyhound racing and I thought I would put some of the winnings towards finally getting one of these boxes. Of course I understood that there might be some bits in there that I would not find useful however I was sure that other family members would find use for them. On the website, Purchasing and site navigation was very straightforward and the processing and delivery of my order was pretty quick. I was looking forward to receiving the box but once I opened it, I really wish I hadn’t bothered it’s probably the worst £50 I have spent in years. I won’t go into details about all the items but I will give some examples here, enclosed were 2 face masks, which I assume they put in to get off their stocks but what really upset me was that one of the masks had a broken seal and had clearly been opened so likely this was a return from another customer and given the reason for actually having one was defeated by the fact it had clearly been used to some extent or another by someone else and repackaged! I also received 2 hat spray protectors but only one shoe protector spray which given the law of averages more people are likely to wear shoes rather than hats… but again I guess they were just offloading what hasn’t been selling…. Probably because there are more people with shoes than hats! If I had ordered these items individually and had paid the £150 for them I would have been exceedingly disappointed with my purchase and the value for money…. Indeed just paying the £50 plus postage was disappointing enough. I appreciate that I was going to receive a mystery box but even my low expectations were not met especially given the way this item is advertised and presented on the website, but more fool me. As I went through what had been sent I could just picture someone in the warehouse holding the empty box and just grabbing a certain number of items from the returned stock shelves and throwing in a few peanut packing foams on top….. I really wasn’t setting my hopes too high but even those weren’t met with what arrived! I would strongly recommend anyone considering buying one of these packs to avoid it and not to waste their money, I dread to think what is in the more expensive packs for £100 and £150 ….!
November 24, 2023
Reply from Crep Protect
Dear Peter,
Thank you for taking the time to share your experience with our Bronze Mystery Box. We sincerely appreciate your longstanding support for Crep Protect and are genuinely sorry to hear that your recent purchase did not meet your expectations.
At Crep Protect, we pride ourselves on delivering value and quality with our products. The Mystery Box is designed to offer our customers a selection of items worth at least three times the box's price, providing a fun and cost-effective way to enjoy our range. We understand the excitement and anticipation that comes with ordering a mystery box and regret that your experience was not as positive as we aim for it to be.
Regarding the concerns you raised:
1. Quality Assurance: We assure you that all items in our Mystery Boxes are new. The issue with the face mask you received is concerning, and we are investigating it to prevent such occurrences in the future.
2. Product Selection: The Mystery Box contents vary and are randomly selected. While we strive to provide a balanced mix, we understand that not every item may suit every customer's needs. We will take your feedback into account for future improvements.
Your satisfaction is paramount to us. To address your disappointment, we would like to offer a resolution. Please contact our customer service team. We are committed to ensuring that your concerns are addressed and that a satisfactory solution is found. Whether it’s a replacement, a different product selection, or another form of compensation, we want to make this right for you.
Again, we apologise for any inconvenience caused and hope to restore your faith in Crep Protect. Your feedback is invaluable in helping us improve our products and services.
Regards,
CrepProtect Support Team
My grandson is a shoe collector and he…
My grandson is a shoe collector and he loves these. Just what he wanted to keep a new pair crease free.
October 26, 2023
Great product and great customer…
Great product and great customer service. Second time buying shoe cases and won’t be the last.
September 25, 2023
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