I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... See more
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I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... See more
I am not sure if this is a real site I place an order about a week ago for a hoodie that was supposed to arrive within 1/3 days. I haven’t received anything nor an update Iv tired to call & email.... See more
Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... See more
Company details
Written by the company
Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.
Contact info
london, United Kingdom
- 07939393965
- support@crepsuk.com
- crepsuk.com
4.2
Great
413 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have over 100 pairs on Nike trainers…
I have over 100 pairs on Nike trainers as we collect them.
Ordered a pair as a present for a special birthday.
They came with defects and did not look genuine.
I was asked to return and they’d send another pair. I then heard nothing so contacted them to be told they have no pairs that I’d be happy with. So would refund.
I explained they did not appear genuine and was told childrens shoes have the worst quality control.
£500 for defected trainers that I’m 99% sure Nike would laugh out of the store. I would avoid this company.
October 6, 2023
Unprompted review
Reply from CrepsUK
Thank you for sharing your feedback with us regarding your recent purchase. We truly appreciate your input, and we would like to address your concerns, especially regarding the retail price and the quality of the shoes.
We understand that you purchased these shoes that have a retail price of £100, and we want to clarify that our products are indeed authentic and sourced from reputable suppliers. While we acknowledge that the grey market prices for these shoes may have surged to over £500, it is essential to emphasise that the original retail price is a reflection of the quality of the product at the time of its release.
The quality control standards for products, especially those at the £100 price point, are typically set to meet the expectations of customers within that price range. We recognise that our customers expect genuine and functional products when they shop with us, and we always strive to ensure that the products we offer meet these standards.
We genuinely apologise for the defects you encountered with your purchase, as this does not align with our commitment to providing high-quality items. We would like to assure you that we take quality control seriously and are continually working to improve our processes to meet the expectations of our customers.
To save you any further inconvenience, we want to acknowledge that we offered a refund based on our understanding that even the highest quality may not have met your expectations. We value your input and aim to satisfy your expectations, whether through a replacement, refund, or another suitable solution. Please contact our customer service team to address this issue and ensure your satisfaction with our products and services.
Kind Regards
CrepsUK
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Really good prices
Really good prices, let you know when the item you have ordered is being dispatched.
Gives you limited discounts, just amazing!! Shoes turn up Fresh and good.
September 25, 2023
I'm still waiting for my trainers
I'm still waiting for my trainers, it's been 8 days since I ordered them. I ordered on Monday 18th September and paid £14.99 for express 1-2 day delivery.
I'm still waiting!!! I've called, text, WhatsApp and email and not had any response. Not happy!
September 18, 2023
very fast delivery my daughter was very…
very fast delivery my daughter was very happy with her dunks defo recommend this company they have everything
September 16, 2023
Just order my daughters trainers and…
Just ordered my daughters trainers and not received them yet placed a size 6 in the trainer today and not even a hour after the guy phoned and says that they are small made would I like to size up which he didn’t have to do so thank you very much, can’t wait for my daughters trainers now
September 20, 2023
Unprompted review
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Appalling, dishonest, ignorant and refused to deal with problem
They cancelled my order because the price of the item I ordered went up by 5x on StockX upon launch. I asked them several times to fill the order in good faith (at a hefty margin at four times the retail price) but they completely ignored my emails as the price rose further on stockx. They are dishonest, untrustworthy, disrespectful and completely inept. avoid!
April 25, 2023
Last Minute Present
Got completely caught up with work and forgot to buy my daughter a birthday present in time. Ordered a pair of pink dunks on their website on Tuesday, and they were here Thursday morning. Absolute lifesavers, 10/10 would recommend
August 16, 2023
Unprompted review
Haven’t received
August 9, 2023
Very happy, highly recommended
I messaged Creps at 10:30 this morning in desperate need of a pair of trainers for my son’s birthday the following morning. The trainers were delivered the same day by 14:30. I cannot fault this company, customer service is outstanding fast replies and exceeded my expectations.
My son is over the moon with his trainers and they are a day early. I would definitely recommend, competitively priced, great customer service, fast delivery. What more can you ask for.
August 16, 2023
Unprompted review
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Missing order
2 weeks later …a birthday missed…Order not arrived no answer at all from emails, WhatsApp and phone calls…I’d avoid, don’t waste your time.
Update:…I’ll now give 4 stars from the original 1 …order sorted ..delivered and on feet!
If the customer service was this efficient from the outset they would get more 5* reviews.
July 23, 2023
Unprompted review
Fabulous dunks and fabulous service….
July 8, 2023
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Still not arrived
July 6, 2023
Great service and prompt reply on…
Great service and prompt reply on WhatsApp regarding order. Would definitely order from them again!
July 7, 2023
Chicago 1 Lost and Found
Awesome dispatch time, ordered on the Friday and got my AJ’s next day. The shoes where exactly what i hoped for 100% legit will shop again
July 2, 2023
Unprompted review
Great customer service and fast shipping
Great customer service and fast shipping. Highly recommend!
June 21, 2023
Unprompted review
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Very fast shipment
Very fast shipment, amazing customer service with fst and nippy responses and would definitely buy more shoes from them in the future.
June 22, 2023
Unprompted review
Amazing company
Amazing company, pair arrived the next day even though I only ordered yesterday morning. Came so quick, I didn't have time to get gift wrap haha!
Honestly couldn't fault them at all. No issues. You get more for what you pay for especially when you compare the price of the shoes I bought and the same shoe on other sites is £50 more! Will definitely recommend and buy more soon.
June 16, 2023
Unprompted review
Disappointed
Ordered on the 8th told on the 14th they don't have my item . Still awaiting refund to purchase elsewhere .
Avoid
June 7, 2023
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