CRGH Reviews 

58
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and medical teams for their exceptional professionalism, kindness, and supportive approach throughout their procedures. Many people felt reassured and well-cared for, noting the seamless processes and smooth user experience during what can be an emotional time. However, some customers also noted issues with administrative aspects, including difficulties making appointments and a perceived lack of follow-up or responsiveness to communications.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the amazing, warm, and welcoming staff... See more

User experience

People report positive experiences with the user experience, highlighting the professionalism and support... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CRGH theatre team are in particular wonderful. The nurses are so welcoming, kind and professional. Felt very looked after. The administration side of CRGH could be improved however. Trying to make... See more

Rated 5 out of 5 stars

The most wonderful amazing team and individuals. Thanks so much Dr Onur, Dr Asela, Lina, Costi, Raluca, Alice, Jeni, Marilena and Varshini for making what is an emotional and anxious time extremely pe... See more

Rated 5 out of 5 stars

The nurses in particular are super amazing, they are very kind and look after you till the end. Anila was the first one that met me and checked through everything and there were many other nurses I me... See more


Company details

  1. Fertility Clinic
  2. Fertility Physician
  3. Pregnancy Care Center

Written by the company

The Centre for Reproductive and Genetic Health (CRGH) consistently delivers excellent IVF success rates across all treatment types and prides itself on bespoke care from fertility specialists.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

58 reviews

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4-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(58)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Amazing team at CRGH egg collection

The most wonderful amazing team and individuals. Thanks so much Dr Onur, Dr Asela, Lina, Costi, Raluca, Alice, Jeni, Marilena and Varshini for making what is an emotional and anxious time extremely peaceful, loving, empathetic and making this feel like home away from home. Immensely grateful! Xx

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Just had my egg collection procedure…

Just had my egg collection procedure and been looked after by the most wonderful team! Dr Wiam, Dr Asela, Castimela, Roluca, Lina, Alina, Jenisca, Marilena and Varshiny - all did incredible job with patience and smiles!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with the teams has been amazing

My experience with the teams has been amazing this is my third egg donation with them and they are amazing and 100% on your side the whole time from day one to the extraction, the staff and clear friendly and very professional, I look forward to my next cycle because it is just a great experience to do though with such a great team.

May 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Very professional and compassionate service

Had my egg collection done this morning, very professional and smooth experience throughout. The whole team I dealt with, led by Dr Jayanthi were incredibly kind and professional and explained everything at every stage. Thank you so much.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were kind

Staff were kind, efficient, and informative. The process was seamless and I felt I was on safe hands. Good experience overall.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff - very transparent and they kept me informed at all times. They made me feel at ease during appointments, and I feel like my wellbeing is really important to them. Loads of checks take place to ensure my safety.
It’s been a very good experience for something that could be stressful. Thank you!

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

wonderfully kind CRGH theatre team

CRGH theatre team are in particular wonderful. The nurses are so welcoming, kind and professional. Felt very looked after.

The administration side of CRGH could be improved however. Trying to make baseline scan appointments proves difficult - they are difficult to reach. And consultants are very busy.

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend!!

Very good and experienced team.made me feel safe from beginning to end of my procedure. A very lovely team of professionals and experts.thank you so much for taking care of me.highly recommend!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great attention

Great attention, very reassuring nurses specially Maria at surgery, she was angel! Professional doctors and team. Thank you

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent experience at CRGH

I had a phenomenal experience at CRGH. The staff are wonderful, the doctors and nurses are knowledgable and personable, and the whole team is extremely responsive. Any time I needed anything, from anyone, at any point in the process - their response was instant and excellent. My whole process with CRGH was perfect though, I’d highly recommend.

May 11, 2026
Unprompted review

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