Criminal Injuries Helpline Reviews 

Couldn’t of gotten through to a better more empathetic person, Amira. Handled my sensitive information wonderfully and massively grateful

Was easy and understandable

My experience was one of the most important things that made me comfortable the understand of the my needs where always taken into account and I found the hole experience constantly hard but the patient of the staff made my experience a lot more easy. And the service was very good.

You was really helpful and understanding

Good to listen to

Saad was extremely empathetic and patient while asking questions and discussing my case.
He keeps me informed of every step during this process and maintains good contact.

They was really helpful

I’m someone who is very anxious and throughout this process I was made to feel very comfortable and safe.

Highly recommended

Yassin was lovely and friendly and really helped me with ease on the phone explaining my situation, and explaining fully what the process is and what happens next, fantastic service, thank you Yassin!

They was Relly nice and take the time to speak to me. And the updates are really quick. And I’m really grateful. That the are help me with the case.

It's been a privilege to receive support from The Criminal injuries helpline during one of the most difficult and vulnerable periods of my life.
I only discovered this service after searching online and I was guided by an incredibly intelligent, compassionate and informative officer.
For the first time,I felt able to share my experience and be truly heard and understood.This guidance about my current situation has helped strengthen my mental resilience and shown me the real value of Criminal Injuries Helpline.
The support I've received has made a big difference in managing my PTSD and has given me renewed hope for the future.It has truly been a positive and impactful experience.
Thank you.

No wonder victims don’t report domestic abuse. The criteria is narrow and
naïve at best. ‘We are looking for broken bones, dislocation, serious physical injury’. Domestic abuse is not prescriptive, it is insanely complex and the mental abuse, control and coercion is far more damaging than anything physical - and I speak from the stance of a victim who suffered strangulation. Don’t bother with this company, it is incredibly distressing to have to go over terrible and life altering past events, to be told basically your experience isn’t bad enough to make a claim. You have to have a formal diagnosis from a psychologist to prove how damaged you are. I have PTSD but I’m not willing to be dragged through all the mud again for a claim. It’s not worth it.

Basma is the one that has been in touch with my mum and I and shes been absolutely amazing and shes so sweet. The services here are brilliant and I would definitely recommend these to anybody.

Would highly recommend, the communication has been incredible & friendly. Lovely lady who I have been dealing with & very professional.

Chaymae made the starting process extremely easy and really made it feel like she cared and I was listened to, with no judgement passed at all. All I had to do was explain what had happened.

Thank you again

They do not respond to emails when asking to cancel a claim with them way before the 14 days allowed.

Felt pressured into accepting as I was told I wouldn’t be able to get a claim without their help, this is untrue due to my situation.

I have tried to call multiple times off my own phone and others and their phone number no longer calls.

I have emailed asking for a call back and wrote an email signed and dated to say I want to cancel my claim and I’ve had no confirmation.

Helped me so much and was extremely understanding. They was patient with me and never pushed me and never made me feel bad for what happened to me.

I was sceptical about approaching this....
As a victim of a crime discussion can be unbearable...
The person I spoke to had full understanding of my difficulties and was very understanding which really helped.....thank you so much.

Everything was explained properly