Crimson Guitars Reviews 647

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and durability, especially for guitar building and maintenance. The service is frequently highlighted as exceptional, with many people appreciating the helpful, knowledgeable, and friendly staff who provide great support and guidance. Reviewers also often commend the fast and efficient delivery service. However, some customers mentioned that delivery can occasionally be slow, particularly for international orders, and a few experienced delays due to customs or staffing issues. A small number of people also noted that some work had to be redone to meet their expectations.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of products. Many reviewers... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, helpful, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the fast... See more

Based on these reviews

Rated 5 out of 5 stars

So I dealt with Sam Faloon when going through the spec request of my custom guitar. And to say the very least, he’s been nothing short than fantastic!! He listened to my spec requests, sugge... See more

Rated 5 out of 5 stars

My order was placed just after the Christmas period and was delivered in under 2 weeks from England to Australia. Very prompt. The Stains i purchased worked well and seemed good quality, and the price... See more

Rated 5 out of 5 stars

No problems at all placing the order, quick response, nothing negative to say about the process. The really amazing thing is though the quality of the tools Crimson Guitars makes: just touching them g... See more

Rated 5 out of 5 stars

I've bought nut files and various fret polishing products and everything is of the highest quality at reasonable prices. Delivery is fast and efficient and when I had the need to ask a 'real' person... See more


Company details

  1. Stringed instrument maker

Written by the company

Crimson Guitars, based in a customised factory in Dorset, is the premier UK manufacturer of both production and bespoke guitars to the highest of standards. We also make a full range of all the tools and accessories a budding luthier could want in their journey of sawdust and music and are continuously improving on and adding to our custom designs. We ship worldwide and are back at full capacity after the Covid-19 shutdowns in the UK. In our hunt for perfection, we have grown into the largest guitar building school in the world, hosting up to 500 local and international students each year in purpose designed in house guitar making courses from 2 days long to 3 whole months. While the luthiery school is still closed we expect to be open as usual in a few short weeks, we are still taking orders for and booking course dates though so please don't hesitate to get in touch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

647 reviews

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Rated 5 out of 5 stars

My first stop for guitar tools

My first stop for guitar tools. I'm by no means a luthier, but I do like to setup my own guitars and basses, which means having a set of quality tools for adjusting truss rods, bridge saddles, etc. They are also very reasonably priced which is not something that can be said for all luthier suppliers.

January 7, 2026
Rated 5 out of 5 stars

An excellent course

An excellent course. Building with other people was a new experience for me and really added to the class. The instructor was very knowledgeable and provided the guidance and information I was looking for. In the end I walked out with the confidence to tackle guitar building in my own shop.

January 5, 2026
Rated 5 out of 5 stars

Crimson Coloured my PRS

My order was placed just after the Christmas period and was delivered in under 2 weeks from England to Australia. Very prompt. The Stains i purchased worked well and seemed good quality, and the price was reasonable considering how ridiculous the cost of everything is these days.

January 2, 2026
Rated 5 out of 5 stars

Right on the button

Right on the button. Arrived 2 days after ordering 👍
Packaged well 👍and able to track delivery status
Birthday gift and recipient thrilled with quality of product.
Thanks Crimson ... I'll be back 👌

December 8, 2025
Rated 5 out of 5 stars

Top notch

The best tools and luthiery supplies and excellent customer service.
Everything arrived beautifully wrapped and a lot of care and attention had obviously been payed to my order.
They're super responsive and knowledgeable over the phone and happy to help with any questions you have.

My order was very slightly delayed (I was expecting a slight wait due to parts being manufactured to order) and they called me, unprompted, to apologise and threw a couple of extra bits and pieces in to say sorry. This was completely unnecessary but very much appreciated and shows the dedication to providing an excellent service.
I plan to spend all my money there.

March 12, 2026
Unprompted review

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