Critical Kit Ltd Reviews 

185
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I purchased some PDFs of some of Critical Kit's roleplaying games. Their PDFs are well laid out and their RPG concepts are fun and creative.

Rated 5 out of 5 stars

Pretty much leading the pack when it comes to customer service in UK-based dice shops. These guys go above and beyond to make sure their customers' orders go smoothly, right down to writing lovely not... See more

Company replied

Rated 5 out of 5 stars

Ordered Be Like A Crow for a friend and ran into logistical problems which Critical Kit handled friendly, timely, and well overall. Haven't heard a review of the product from my friend yet but their T... See more

Rated 5 out of 5 stars

I ordered the Be Like A Crow kickstarter. Critical Kit was clear and transparent during the entire production and fulfillment process, and the product ordered (cards, Journal, rulebook) were exactly a... See more

Company details

  1. Hobby Store
  2. Game Store

Written by the company

Dice, accessories and original publications for role-players.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

1 review in the last 12 months

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Rated 5 out of 5 stars

Fast delivery, Great prices.

Ordered some dice, they were very cheap (best price I could find) and came very quickly. Very happy with them. I was a little worried, to be honest, didn't see much about them online so I was wondering if they were a scam, but nope, everything came and it was everything I had hoped for. Definitely worth it if you're looking for some more fancy dice for your dnd / other ttrpg games without spending too much money.

May 11, 2022
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Reply from Critical Kit Ltd

Hi Chris, Thank you for taking the time to leave lovely feedback.
All the best,
Sarah and Tim

Rated 5 out of 5 stars

this is the only shop i buy dice from…

this is the only shop i buy dice from !!

truly i have never bought dice from another shop in my whole history of dice loving!

absolutely beautiful products and such a range to choose from, super fast shipping (and biodegradable packaging which is great), a lovely community space with the discord, and truly amazing one shots (macdeath was my first time trying dming!)

just amazing <3

May 10, 2022
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Reply from Critical Kit Ltd

Hi Daisy,
Thank you for taking the time to leave such lovely feedback and your continued support. It’s good to hear that you have ventured into DM’ing and I hope it went well and you have DM’ed more since.
All the best,
Sarah and Tim

Rated 5 out of 5 stars

I miffed the survey completion and…

I miffed the survey completion and missed my download link. They responded rather swiftly and sent it forthwith.

May 6, 2022
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Reply from Critical Kit Ltd

Hi Jack,
Thank you for taking the time to leave feedback. We are working hard to ensure that we have all the details right, head of fulfilment. Which will be happening soon :)

All the best, Sarah and Tim

Rated 5 out of 5 stars

Amazing customer service & great range of dice!

Amazing customer service - I asked to place an order to be delivered to multiple delivery addresses, and Tim was very obliging and helpful, and shipped them out pronto. Then, when one package got lost in the mail, I contacted him, and he very quickly agreed to send out a replacement.
Also, got an amazing range of dice, so you won't be left wanting for inspiration on your dice-goblin-habit needs!

December 22, 2021
Unprompted review
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Reply from Critical Kit Ltd

Hi Richard,
Apologies for taking so long to acknowledge your feedback and thank you for taking the time to share your experience. I hope that everyone liked their gifts.
All the best, Sarah and Tim

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Rated 5 out of 5 stars

Best customer service I've seen

Best customer service I've seen quick replies and couldn't be more helpful willing to help anyway they can sending out two separate orders for me since one of the sets was on preorder. Couldn't ask for more.

December 7, 2020
Unprompted review
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Reply from Critical Kit Ltd

Hi Adam,

Apologies for only just picking up on this. We appreciate that you took the time to leave feedback and it was good to hear you were happy with our customer service.

All the best, Sarah and Tim

Rated 5 out of 5 stars

Great selection, helpful customer service

Great selection of dice at a good price, free UK shipping and eco-friendly packaging convinced me to buy from Critical Kit, and I didn’t regret it. My set of dice got lost in the mail, but the customer service was amazing and immediately offered and sent out a replacement that arrived quickly. I would order from them again.

November 16, 2020
Unprompted review
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Reply from Critical Kit Ltd

Hi Charlie,

Thank you for taking the time to leave feedback and that we were able replace your lost dice. I hope that they are rolling well for you.

All the best,
Sarah and Tim

Rated 5 out of 5 stars

Great shop!

Great website with a lot of dice to choose from. Fast delivery, and even got a nice message after buying. Would definitely buy here again and also definitely recommend to others!

October 29, 2019
Unprompted review
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Reply from Critical Kit Ltd

Hi Lizzy,

Thank you for taking the time to leave us lovely feedback and your continued support.

All the best,
Sarah and Tim

Rated 5 out of 5 stars

Fast delivery, nice dice

Fast delivery, nice dice.
Nothing whatsoever to complain about.

October 21, 2019
Unprompted review
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Reply from Critical Kit Ltd

Hi Lloyd,
Thank you for taking the time to leave feedback and support us. It’s good to hear you had no complaints.
All the best,
Sarah and Tim

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Rated 5 out of 5 stars

Basically customer service wizards

Pretty much leading the pack when it comes to customer service in UK-based dice shops. These guys go above and beyond to make sure their customers' orders go smoothly, right down to writing lovely notes on invoices. The very few times I've had any issues they've resolved them immediately, and ordering from them is always a pleasure.

October 8, 2019
Unprompted review
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Reply from Critical Kit Ltd

Hi Rhiannon,

Apologies as it has taken us a ridiculously long time to see your generous feedback. Thank you for taking the time and for your continued support.

All the best, Sarah and Tim

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