Recently had our electric roller garage door fitted by Paul & Paul, they arrived early and did great job from start to finish, kept the area clean and tidy throughout, both are a real credit to the co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.
Spring Garden Mill, HD3 4LN, Huddersfield, United Kingdom
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to do business with. Contacted them about a new garage door and had a site visit to discuss. I was impressed with the product and the price so placed my order. The technical visit went smoothly and the delivery/installation was faultless. Punctual, friendly and knowledgeable. At the end of the job I was given a full explanation of teh door, how it works and how to operate it. A big shout out to Mark and Paul, the installers... a credit to the company. Very happy customer here.
From start to finish Crocodile have been nothing but amazing, The whole process from the initial quote to arranging the surveyor and then installation has been smooth and extremely fast and efficient.
The finished product was even better then I imagined and Chris and Jake who fitted the room were incredible. They worked quickly and with as little disruption as possible, they were thorough and clean and lovely helpful people. So happy we went for Crocodile as we got a few quotes and options from other companies but Crocodile stood out by a country mile.
Garage door controls had a hissy-fit after a potential break-in to the garage had actuated the roller door connector clips, so door did not roll up in its normal fashion and rose up right out of its runners.
After one call to the Crocodile HQ at lunchtime yesterday, I had a call from Neil, an engineer for the Company about 45min later, and an on-site visit less than 24hr after that today between his other jobs. Within 10min of arriving he had fixed the problem with the door connectors and reset the garage door controls correctly.
Brilliant and well done to the Company.
Thank you.
Great experience from start to finish. Mckenzie and Nathan were great. Thank you
Having had a couple of electric garage door manufacturers quote for our new garage door we decided to go with Crocodile based on quality and reviews of the Somfy Motor and what an incredible journey it’s been, excellent pre visit service from Jess who continually kept me updated, then came Andy the Surveyor who knows his onions, but the pinnacle was Mark the fitter, oh my word, has he got an eye for detail which he delivers on way above the benchmark, very pleased we chose Crocodile, exceptional service, quality product and fitting by someone who has pride in the job. Amazing

Reply from Crocodile Garage Doors Verandas
Great service from quotation to installation. Very pleased with my new farage door. Mark and Josh did a great job and worked right through to completion. I would highly recommend crocodile garage doors for both quality and service

Reply from Crocodile Garage Doors Verandas
The garage was fixed perfectly, the guys are very professional. What I ordered is what came

Reply from Crocodile Garage Doors Verandas
Mark and Josh were very professional, tidy , efficient , polite and very good at their job . Mark was particularly knowledgable and answered all my questions would definitely recommend them .

Reply from Crocodile Garage Doors Verandas
A very good job done by the two men who installed my garage door 10/10

Reply from Crocodile Garage Doors Verandas
fantastic garage doors fitted very well
the problem with crocodile is management and sales reps the sales rep sits at your kitchen table and tells you how good the door system is (which I agree is very good)
but he also tells you how how the payment will go you pay a deposit there and then and the balance when your happy with the product and fitting mine was fitted on a Thursday afternoon and I didn't see it in daylight till Saturday afternoon by 9 15 Monday morning crocodile were on the phone demanding full payment rather forcefully. also I chose not to pay the extortionate fee for removal of the old door but after fitting the fitters took the old door away for nothing on complaining I got lame excuses saying that was in there terms and conditions. little honesty at the start would have made this a great deal

Reply from Crocodile Garage Doors Verandas
John and Ricardo the fitters are fantastic superb quality fitters they were nice and helpful on time. Overall quality work and quality products a little expensive but well worth the money. Would recommend crocodile to anyone
Andrew Harwood

Reply from Crocodile Garage Doors Verandas
From the first meering with the sales rep the whole process has been fantastic, dates and times we're spot on and very punctual, the two engineers knew what they were doing and had the job finished in 3 hours and left site tidy, explained all functions on how to operate, great service all round.

Reply from Crocodile Garage Doors Verandas
I can not fault them. There was no problems from the beging to the end.

Reply from Crocodile Garage Doors Verandas
I’m very pleased with my new garage door.
Received excellent service from start to finish.
Ricardo and John fitted my door and went above and beyond.
Even made a useful little video to explain how it works and for future reference.
I would highly recommend them.

Reply from Crocodile Garage Doors Verandas
Mark& Paul did a really great job and were really helpful and courteous, very tidy and explained everything about the door,I would recommend them to everyone.

Reply from Crocodile Garage Doors Verandas
Installation of my new garage door by Nathan and Mckenzie, great guys, nice & friendly, neat installation. Left my garage nice and tidy afterwards.

Reply from Crocodile Garage Doors Verandas
Just had my roller door fitted by Mark and Paul, both great lads, very tidy and high standard of workmanship. Really pleased with it

Reply from Crocodile Garage Doors Verandas
We had a bloke called Jerry as our sales person and he was very knowledgeable. Could sell sand to an Arab that guy! We ended up not going ahead with a much cheaper competitor and had the garage door fitted a month later by Paul and Paul. The job was done and dusted in 2 hours and that was including removing the old door and wiring the electrics in as well as fitting the new roller door. Ace job and lovely blokes! Very happy apart from we already have some minor scratches on the door which is annoying.

Reply from Crocodile Garage Doors Verandas
From sales to installation cannot fault company. Nathan and Mckenzie fitted the door. Nice friendly and polite. Very neat installation. Left my garage nice and clean afterwards. Explained how the product works. Great quality. Very easy to use. Would recommend.

Reply from Crocodile Garage Doors Verandas
Smooth and professional installation - and great quality door! Been a pleasure to deal with throughout.

Reply from Crocodile Garage Doors Verandas
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.