croftmattress.com Reviews 3

My husband and I needed to shop mattresses as we were long overdue for a new bed...our old one was just that...too old and worn out. We were dreading the experience. We are considered elderly at present and it is a bit more difficult to be getting up and down to test the comfort of different mattresses. We were directed to Crofts Mattress Company in Joplin, MO and were so pleasantly surprised from the moment we walked into the store.
We had made a 'fitting appointment' prior to our visit, as suggested on their website. Austin, our salesperson eliminated all mattress features that we did not want and listened carefully to our list of wants. (I highly recommend taking a few minutes before your visit to the store, to make a list of your wants and/or needs. It will assist your salesperson to narrow down which mattress choices to recommend. It will shorten your time spent and keep you from shopping fatigue.)
Austin gave us all the information we asked for and more. Did not talk us into a daze of too much information. Gave us as much time as we needed, by not hovering and allowing us time alone to confer with one another. Was patient in repeating any information that we needed. Was pleasant and congenial without the 'sales personality' approach.
Crofts makes their own mattresses and they were able to make some changes to their 'basic pattern' to accommodate our requests.
Our experience with Crofts turned our dread to delight by the end of the transaction...yep, we bought a lovely mattress! Had the opportunity to meet all of the sales staff and would highly recommend both their store and their sales people. They were super~!

We were promised that a life time Croft mattress would never have a lump in the middle of the bed because the sides were breaking down. Also that we would never need a gel mattress topper because the bed was breaking down… two years later the lump is here and when we called to ask about the warranty, we were told that the mattress needs to show a 1 inch drop from center to the depression. ONE inch is a lot! A year later, I’m ready to just drop this thing back off and tell them to fix it or dispose of it. I would not recommend anyone spend this amount of money for a mattress to break down after 2-3 years. I wake up in pain almost every day.

I went to the store on January 15, 2022, seeing it was local and locally made mattresses. I did the book online beforehand for “fitting for 1hr.” Entering got treated like I was just a walk in from the street. I was looking for a mattress in my budget and a fitting to a comfortable, supporting mattress and not something I would regret in purchasing. Not really anything special in fitting you for a perfect mattress, no pressure mapping technology. Showed some beds in my price range, high price tag and cutting the price to fit in budget, you know the mattress not worth that much. Old salesman technique in mattress buying, thinking you got a good deal! Upon purchasing, the salesman said to leave a google review on how they did. He said if I left a review in store, he would give me a free mattress protector. Then he said he would give me the mattress protector anyway, but he never did. I opted out of reviewing then, because it was more about the mattress than the experience in the store. I review the whole experience, store and the product. Opted out on the delivery charge and picked it up myself on January 29, 2022.

Pros -Nice people (salesman just like used car salesman to sale) made local, made to order mattress.
60 day comfort guarantee to make mattress softer or firmer free, Foreverbed lifetime warranty.

Cons – No returns/exchanges, no refunds, no trial given (because it was made to order) a lot of companies that make made to order mattresses (Wink, Amerisleep, Naturepedic, (Saatva comes not in a box) online companies that make mattresses in a box do offer that trial if it doesn’t work out donate or return and get a refund. 60 day comfort guarantee you have to bring it to the warehouse, hopefully you have a vehicle to transport it. After 60 days, it will cost you $500 to do softer or firmer on the mattress they come in pick it up and return it to you.

Update: 3 months later (May 1, 2022). 30 days of discomfort of the Palisade mattress literally softened up during and there is no edge support, waking up 2 to 3 times a night, I did the comfort change on March 24, 2022. Mattress was either firm up or soften, there is no in between. I had it firmed up, result like little give and hard. Mattress adjustment didn’t make a difference just more pressure from shoulder to back. Warranty is for the defects if they arise, have not used that yet and keep you updated if I do. Then again, warranty doesn’t matter if the mattress itself doesn’t give you a restful and pain free sleep. Result I will be looking for a good topper not foam, which unfortunately leaves me with more money spent and hope it helps.

Do your research, read all of Croft’s and Foreverbed website, BBB and other review sites first because a mattress is something you will have to sleep on for hopefully years to come. With no returns, you are ForeverStuck with your Foreverbed!