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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, highlighting the fine embroidery, great style, and overall comfort of the clothing. Many found the items to be top-tier and highly recommend them, often describing the fit as perfect. However, some people were dissatisfied with the ordering and delivery process. A significant number of customers reported long delivery times, with some waiting over a month or even several months for their items. There were also instances where orders were not delivered at all, leading to concerns about communication and the handling of customer orders.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the amazing quality, fit, and design of... See more

Quality

Users describe positive interactions with quality, consistently praising the amazing and top-tier quality of... See more

Order

Consumers express significant dissatisfaction with their orders. Many report not receiving items, even those... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, with... See more

Based on these reviews

Rated 5 out of 5 stars

I have watched Crooks grow from the start in the dorms at boarding school. The authenticity of this company is the real deal and their slogan “for the streets” is more than appropriate. Fine embroider... See more

Company replied

Rated 5 out of 5 stars

V2 JOGGERS : For the price i paid for; it worth every penny. The quality is amazing, you can tell they took their time with the product & the team were very helpful ensuring i had all my needs manage... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Streetwear Brand Similiar to: Corteiz - Supreme - Ultralight - Poser - Upinflames - Protect


Contact info

3.6

Average

TrustScore 3.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Terrible

Terrible. We ordered the jacket in dec 25 and it Dod was shipped and arrive in ten days ans now been told it hasn’t been shipped and then finally get an email saying big it will arrive in aug26 !! Terrible service

February 27, 2026
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Rated 1 out of 5 stars

Purchased a puffer jacket for my son in…

Purchased a puffer jacket for my son in December and have waited patiently for it to arrive but it hasn't. Have emailed the company several times at the support email and heard nothing. This isn't good enough. Poor service.

February 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Wouldn’t even give 1 star!

Wouldn’t even give 1 star!! Just contacted my credit card company for a refund. Item sold as ‘in hand’ and was ordered on 31st December!! Nothing received and no response or update from company. Don’t waste your money

February 12, 2026
Unprompted review
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Reply from Crooks ldn

Hi Leanne,
It appears that you haven’t placed an order with us before. I’m a bit unsure how we can resolve an issue if there is no existing order to review.

Could you please email more details to crooksldn@gmail.com, so we can better understand the situation?

Rated 1 out of 5 stars

Still don’t the hoody I ordered on NYE

Thank you for your response. I don’t understand why you didn’t just communicate to everyone with this via email? The initial order email did not state any of the dates you have quoted. I am not the only one to still be waiting. If I do receive the order I will update this review but I feel your company has a lot to learn about customer relationships/communication and running a successful business.

Still don’t the hoody I ordered on NYE. Now have a tracking number (for over a week), but pointless if you don't actually send the item.
Nice try at getting rid of my 1 star review - it got reinstated. I see you managed to get rid of some others and that you’ve been flooded with positive ones over night. Slightly suspect!!

February 10, 2026
Unprompted review
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Reply from Crooks ldn

Hi Emma,

Thank you for taking the time to leave your review, and I’m really sorry for the inconvenience and frustration this delay has caused.
To clarify the situation: the hoodie you ordered was a pre‑order item, with the product description stating that dispatch would begin on 14th January. We’ve been sending email updates and sharing progress on our Instagram channel to keep customers informed throughout the process. We have also issued store credit to all customers affected accordingly.

Unfortunately, our supplier experienced a significant backlog due to Chinese New Year, which affected the production and dispatch schedule. Although this delay was outside of our control, we completely understand how frustrating it is for you.

The final batch of pre‑orders was dispatched on Saturday, and the tracking number you received will update fully once the courier processes the parcel. Sometimes this takes a little longer during peak periods, but it doesn’t mean the item hasn’t been sent.

Regarding the reviews you mentioned:
- We do not remove customer reviews — any that are taken down are removed by Trustpilot, not us.
- Some customers chose to remove their own reviews after we resolved their issues with them directly.
- The recent 5‑star reviews were left automatically by customers who had their items delivered and received Shopify’s standard review request email.

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Rated 5 out of 5 stars

Best joggers I’ve ever worn

Probably the best joggers I’ve ever worn in my whole life.These have been my grails for over a year and I was not disappointed.Everything from the fit to the comfort is incredible. When I dmed crooks , they were really nice and responded straight away.The website worked perfectly and their garms are amazing.I will continue buying from crooks and they are a top 1 streetwear brand itw ,
Michael

February 9, 2026
Unprompted review
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Reply from Crooks ldn

Thanks so much, Michael. Hearing that they’ve been your grails for a year and lived up to the hype honestly means a lot. Appreciate you reaching out in the DMs too — always happy to help. Glad the fit, comfort and overall experience hit the mark for you. Thanks for calling us a top streetwear brand, that support pushes us every day (:

Rated 5 out of 5 stars

I love this brand so much it makes me cry✌️

I love this brand also show when I’ve helped this man buy 2 cars bro responds to msgs ab questions and also creates an ships good quality products that’s why I don’t mind the time it takes to deliver… bc they come perfect I have bought the v1 joggers when they came out I wear them all the time yes I wash them and to have v1 hoodie as well is going to make my cry looking at the mirror in some sexy clothing that I spent way to much money on hit was so worth it bc of the quality and how much I respect this brand

June 6, 2025
Unprompted review
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Reply from Crooks ldn

This might be one of the wildest (and best) reviews we’ve ever had 😂 Thank you so much. The support over the years — from V1 joggers to the new hoodie — genuinely means everything. I appreciate your patience with delivery and the fact you always trust the quality. Seeing people rock our stuff with pride is exactly why we do this. You're unreal, fr.

Rated 5 out of 5 stars

I ordered a tee and the joggers and the…

I ordered a tee and the joggers and the hoodie and out of all the different clothing brands I own they are by far the most comfortable and best fitting garms I have ever worn I would highly recommend

February 9, 2026
Unprompted review
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Reply from Crooks ldn

Thanks for the amazing feedback. Really glad to hear the tee, joggers and hoodie all hit for you, comfort and fit is something we take seriously, so this means a lot. Appreciate the recommendation too (:

Rated 5 out of 5 stars

Crooks ldn joggers

Great product advertising was very good high quality very reliable although it took a bit of time the team responded very well and were very kind. I recommend completely.

February 9, 2026
Unprompted review
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Reply from Crooks ldn

Thank you! Really happy the quality and overall experience were solid for you. Appreciate you noting the customer service, we always try to look after everyone as best as we can. And thanks for recommending us, means a lot (:

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Rated 5 out of 5 stars

great streetwear brand

great streetwear brand, amazing quality and cool design, took a little while to ship but expected for these smaller brands. Definitely recommend 💯

February 9, 2026
Unprompted review
Crooks ldn logo

Reply from Crooks ldn

Thanks for the support! Glad you rate the design and quality. And yeah, shipping can take a little longer for smaller brands, so thanks for understanding. Appreciate the recommendation

Rated 5 out of 5 stars

V2 JOGGERS

V2 JOGGERS : For the price i paid for; it worth every penny. The quality is amazing, you can tell they took their time with the product & the team were very helpful ensuring i had all my needs managed
Although shipping took its time, I can assure you that it is worth the wait if you want a great pair of uk streetwear joggers

February 9, 2026
Unprompted review
Crooks ldn logo

Reply from Crooks ldn

Thank you for the detailed review. Really glad the V2s hit the standard you expected, we put a lot of time into them, so hearing it was worth every penny means a lot. Appreciate you shouting out the team too. And yes, shipping takes a little longer sometimes, but thanks for sticking with us. The support never goes unnoticed.

Rated 5 out of 5 stars

Streetwear kings

such a good brand, quick pre orders and amazing quality

February 6, 2026
Unprompted review
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Reply from Crooks ldn

Appreciate you! Thanks for calling us streetwear kings. That means a lot. Glad the pre‑orders were smooth and the quality hit for you (:

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