Crossflight Reviews 6

5* customer service each time!! Nothing is too much to ask, always polite and very professional!

Possibly the best customer service I have ever received.
I had been having issues with DPD to get a parcel which had been sent with Crossflight. I spoke to 3 representatives from CF who were all polite, and knew their job well. Within 18 hours of the call I had the parcel in my hand! Absolutely outstanding customer service, and I highly recommend.

I got horrible experience with this company, they just dropped the card and said attempt to delivery, in the fact, I had been waiting for all day and deliver just dropped card without knocking. AWFUL!!!

I should have received an important package from a supplier, the culmination of a 6 week contract. On receipt I had a further 6 hours work that I was going to undertake over the weekend for final contract delivery on Monday 14:30. By 5:30 the contract didn't arrive both the sender and I contacted Crosslight who said they would try to find out what was happening. There was no call back and when I tracked the package it showed as delivered at 20:06, but there was no name, just a ref number. It had not been delivered. On Saturday morning I called to ask if they would deliver. I was told that there were no more deliveries until Monday. I asked if they could contact somebody and either deliver or could I drive to pick up the package from the depot. Crosslight told me I couldn't pick it up and nobody was contactable over the weekend, that they were sorry for the inconvenience but it would have to wait until Monday. Tracking then showed undelivered!! On Monday I was told it was out for delivery before 11:00. The package arrived at 10:30 and the driver was annoyed because he had been diverted to deliver to me urgently, the label showed 9:00-17:30pm. I mentioned that it should have been with me on the Friday but he was not happy. I was faced with completing the additional work then hand delivering to a destination 180 miles away before 14:30 for a meeting where a team had flown in from the US for this meeting. I failed to get there in time and my client has refused to pay for the 6 weeks work as I am in breach of contract in failing to meet the deadline. The consequences for me are terrible, I can't afford for this to happen. The initial assertion that the package had been delivered was not true, the communications were unsatisfactory, the resolution was cold , lacked understanding of the situation and demonstrated a lack of concern for the situation. I can not accept that they were unable to contact anybody over the weekend and there was no duty of care and concern for the companies failure to deliver on time. Crosslight make granduous claims on their web site..I beg to differ. My first experience has been an absolute nightmare and I would never trust this company again. It has taken a week for me to negotiate with my client, explain that Crosslight were to blame and failed to help rectify the situation satisfactorily. My client has kindly offered to at least cover my direct out of pocket costs on this project but I have lost their trust. If you can afford the possibility of this happening then by all means use this company."Sorry for the inconvenience" was hollow and insincere, and added insult to injury. The people I spoke to were not rude to me but were cold & pre-programmed to follow a rigid procedure, (Computer says no). There was no goodwill. In future I will use DHL who have never let me down!

no good points, overpriced and very rude when i tried to book a parcel.