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Crossfly Reviews 441

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its comfort, quality, and supportive design, often highlighting the innovative fly and soft fabric. Many appreciate the prompt delivery and excellent customer service, making the overall purchasing experience very positive. However, some customers experienced issues with sizing, finding items larger than expected, and a few noted that the waistband on certain styles tended to roll. There were also occasional comments about the pouch design not providing adequate support or being positioned too low for some users. A small number of people reported problems with delivery, including delayed orders or packages sent to incorrect addresses, and some mentioned orders being canceled without explanation.

What people talk about most

Product

Customers had positive experiences with product quality, praising the comfort, fit, and material of the... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Service

Reviewers mention positive feedback about service. Many customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've needed some new underwear and purchased a myriad of single pairs from different companies. The crossfly won hands down for support and comfort. Grabbed 1 pair of short running socks to see how... See more

Rated 5 out of 5 stars

I like the product and my experience of customer service has always been good. The “uplift” that these pants provide is great and better than others I have tried. My only criticism is that the produ... See more

Rated 5 out of 5 stars

This was my third purchase. Having tried various makes of underwear, Crossfly are the most comfortable I've worn, and the the way the fly is designed, no more fumbling around. Slowly, because they... See more

Company replied

Rated 5 out of 5 stars

At 78 and having always worn briefs type underpants I decided that perhaps I would try boxers. I tried pairs from a well know High St store and also from a well know brand of boxers. Neither provided... See more

Company replied


Company details

  1. Underwear Store
  2. Clothing Store
  3. Men's Clothing Store

About Crossfly

Written by the company

Crossfly was created to redefine everyday comfort for men. For too long, men have settled for outdated designs and average-quality underwear, while women’s underwear has evolved with innovation, support, and premium fabrics. We’re here to level the playing field — with performance-driven, intelligently designed products that put comfort first.

Born from a small team of UK and US sportswear professionals with decades of experience in product innovation and marketing, Crossfly was created with a simple mission: to elevate men’s everyday comfort through intelligent design, premium quality, and sustainable thinking.

We’ve poured our expertise into creating a lifestyle brand that puts performance, durability, and comfort first. Our underwear and socks aren’t just everyday essentials — they’re your go-to, must-have gear that supports you through work, sport, travel, and everything in between. With every Crossfly product, you’ll feel the difference from the moment you put it on.

What Sets Crossfly Apart?

Unmatched Comfort: Our Cocoon internal pocket system offers all-day support, eliminates friction, and keeps you cool — so you can focus on life, not discomfort.

Innovative Design: The X-Fly reimagines the traditional Y-front with a faster, smarter, one-handed access system that just makes sense.

Premium Fit: Our ZeroFold360™ Waistband moves with your body and stays smooth — no rolling, no digging, just pure comfort.

Feel-Good Products in Every Way We don’t launch anything unless it improves on what came before. That means using superior materials that feel better and last longer than the competition. And where possible, we choose sustainable options, from responsibly sourced fabrics to 100% recyclable packaging. Because looking after the planet is part of feeling good, too.

Our Vision: Take Comfort to the Extreme Whether you're pushing limits or just getting through a long day, Crossfly is designed to move with you, support you, and make you feel great doing it. Once you’ve worn Crossfly, you won’t want to go back.

Discover the Crossfly difference at crossfly.com

Free Shipping

Written by the company

With any purchase above $60/£50
Shipping costs sucks. We know it. We try to be as fair as we can and absorb the cost so you don't have to. We have a low threshold for this reason so you can enjoy free shipping (most of the time).

Crossfly Promise

Money Back Guarantee on your First Pair

Get your money back if you're not 100% happy.

Contact info

Promotion box for Crossfly

Bestselling styles

Patented design for your comfort

4.5

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Incredibly comfortable premium…

Incredibly comfortable premium underwear made from a soft fabric. They incorporate a fly that is actually usable because the design makes it easy to access.

I've replaced all my boxers with these, though accept they are, perhaps, a little expensive.

January 14, 2026
Unprompted review
Rated 4 out of 5 stars

Just wish the waist band in the stomach…

Just wish the waist band in the stomach area would not curl over ! don’t have a wash board but just a normal stomach.

November 17, 2025
Unprompted review
Crossfly logo

Reply from Crossfly

Thanks for sharing your feedback! We understand how frustrating a waistband that curls can be, even without a washboard stomach — comfort is our top priority, and we take fit issues like this seriously. We'd recommend trying the 3" Trunks as the waistband sits slightly lower on your waist.

Rated 5 out of 5 stars

Quick shipping

Quick shipping, great product, very comfortable. Not just boring underwear. Love them. Will buy more when I can.

January 1, 2026
Unprompted review
Rated 3 out of 5 stars

Make sure you get a size smaller.

My fault. Your Advice did say air on a smaller size. I should have done that. Even so, the waistband was too large for the stated size. Anyway, I was disappointed with the elasticity of the waistband.

December 25, 2025
Unprompted review
Crossfly logo

Reply from Crossfly

Thank you for your honest feedback. We appreciate you taking the time to share your experience and understand how frustrating it can be when the waistband doesn’t meet expectations, even after sizing advice.

We take comments like yours seriously, as elasticity and fit are key to comfort. Your input helps us continue refining our sizing and construction to make future products feel even better.

Rated 4 out of 5 stars

Pouch could be deeper

Very comfortable and the fly part very useful. Only negative is sometimes using the fly, my tackle falls out of the pouch. The pouch could do with being a bit deeper.

January 14, 2026
Unprompted review
Rated 4 out of 5 stars

Quick access and soft comfort

A light, fine fabric that is comfortable to wear. They hug the figure and look good.
One star deducted as they can 'ride up' when putting on jeans or trousers and also during the day.
The horizontal fly really does make life so much easier!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I'm a big fan of the underwear but...

I'm a big fan of the underwear - until the Lux range launched. The new range is a valiant attempt at improvement. Softer fabric, more premium style. But there seems to be a design flaw: the fly opening is a litte wider, but I find that the fabric behind the fly doesn't extend far enough downwards, so that there's a small patch of me showing above the fly unless I push the waistband down which results in a fit that is not as supportive as I like. I hope a minor redesign might solve this problem, but if that doesn't happen I'll be sticking with the previous style.

Edited 21/1/26 after positive reply from manufacturer, upgraded from three to four stars. I am now awaiting replacement items, and if they are as good as claimed, the review will need upgrading again, to five stars.

Edited 24/1/26 Amazing customer service - Crossfly sent me replacements which are fantastic - the best yet. My faith in the company is fully restored. Five Stars

December 13, 2025
Unprompted review
Crossfly logo

Reply from Crossfly

Thank you for taking the time to share such detailed feedback. We’re thrilled to hear you’re a fan of our underwear and appreciate your support!

We also really value your observations about the Lux range. Please get in touch with our team for a replacement pair; we have had a batch of products sent with this issue and so we will replace yours for free.

All the best.

Rated 5 out of 5 stars

Socks,

Socks,, for the first time since humans started wearing attire we finally have decent everyday socks, never mind AI never mind E=MC2 never mind The Beatles, this is quite possibly man’s greatest achievement,, decent socks, thank you the boffins at Crossfly

January 14, 2026
Unprompted review
Rated 3 out of 5 stars

Well fitting and comfortable underwear.

Well fitting and comfortable underwear.
However, the quality of the fabric could be better as it goes a bit bobbly.
Waistband tends to roll.

January 14, 2026
Unprompted review
Crossfly logo

Reply from Crossfly

Thank you for your feedback! We’re glad to hear the fit and comfort are working well for you.

We appreciate your notes on the fabric and waistband — pilling and rolling are things we take seriously, and your input helps us continue refining our materials and construction for a better experience.

We hope future designs will feel even better and more durable for you.

Rated 2 out of 5 stars

Honestly not sure if I'll order again

Honestly not sure if I'll order again. The shipping experience was the worst I've ever encountered. I'd like to try another pair, but I am VERY hesitant. It took over 2 months for my order, I was emailed that they shipped, which was incorrect, then when I received them they weren't quite as comfortable as I was expecting.

December 25, 2025
Crossfly logo

Reply from Crossfly

We’re really sorry to hear about your experience and appreciate you sharing the details. It’s completely understandable to feel hesitant after such a long and frustrating shipping process — that’s not the experience we want for any customer.

We also take note of your feedback on comfort, as fit and feel are highly personal and we’re always looking to improve. If you decide to give us another try, we’d be happy to help ensure the process goes smoothly and that you find the right size and style for you.

Thank you for your honesty — it helps us improve both our products and service.

Rated 5 out of 5 stars

Great product and terrific service!

I preordered a few new colors of an existing style, so the wait was a bit longer than normal. I am a big fan of Crossfly. The underwear is comfortable, functional, stylish, and durable. My emails to Customer Service are answered promptly and thoroughly. Highly recommend!

December 25, 2025

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