I've needed some new underwear and purchased a myriad of single pairs from different companies. The crossfly won hands down for support and comfort. Grabbed 1 pair of short running socks to see how... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the product and my experience of customer service has always been good. The “uplift” that these pants provide is great and better than others I have tried. My only criticism is that the produ... See more
This was my third purchase. Having tried various makes of underwear, Crossfly are the most comfortable I've worn, and the the way the fly is designed, no more fumbling around. Slowly, because they... See more
Company replied
At 78 and having always worn briefs type underpants I decided that perhaps I would try boxers. I tried pairs from a well know High St store and also from a well know brand of boxers. Neither provided... See more
Company replied
Company details
About Crossfly
Written by the company
Crossfly was created to redefine everyday comfort for men. For too long, men have settled for outdated designs and average-quality underwear, while women’s underwear has evolved with innovation, support, and premium fabrics. We’re here to level the playing field — with performance-driven, intelligently designed products that put comfort first.
Born from a small team of UK and US sportswear professionals with decades of experience in product innovation and marketing, Crossfly was created with a simple mission: to elevate men’s everyday comfort through intelligent design, premium quality, and sustainable thinking.
We’ve poured our expertise into creating a lifestyle brand that puts performance, durability, and comfort first. Our underwear and socks aren’t just everyday essentials — they’re your go-to, must-have gear that supports you through work, sport, travel, and everything in between. With every Crossfly product, you’ll feel the difference from the moment you put it on.
What Sets Crossfly Apart?
Unmatched Comfort: Our Cocoon internal pocket system offers all-day support, eliminates friction, and keeps you cool — so you can focus on life, not discomfort.
Innovative Design: The X-Fly reimagines the traditional Y-front with a faster, smarter, one-handed access system that just makes sense.
Premium Fit: Our ZeroFold360™ Waistband moves with your body and stays smooth — no rolling, no digging, just pure comfort.
Feel-Good Products in Every Way We don’t launch anything unless it improves on what came before. That means using superior materials that feel better and last longer than the competition. And where possible, we choose sustainable options, from responsibly sourced fabrics to 100% recyclable packaging. Because looking after the planet is part of feeling good, too.
Our Vision: Take Comfort to the Extreme Whether you're pushing limits or just getting through a long day, Crossfly is designed to move with you, support you, and make you feel great doing it. Once you’ve worn Crossfly, you won’t want to go back.
Discover the Crossfly difference at crossfly.com
Born from a small team of UK and US sportswear professionals with decades of experience in product innovation and marketing, Crossfly was created with a simple mission: to elevate men’s everyday comfort through intelligent design, premium quality, and sustainable thinking.
We’ve poured our expertise into creating a lifestyle brand that puts performance, durability, and comfort first. Our underwear and socks aren’t just everyday essentials — they’re your go-to, must-have gear that supports you through work, sport, travel, and everything in between. With every Crossfly product, you’ll feel the difference from the moment you put it on.
What Sets Crossfly Apart?
Unmatched Comfort: Our Cocoon internal pocket system offers all-day support, eliminates friction, and keeps you cool — so you can focus on life, not discomfort.
Innovative Design: The X-Fly reimagines the traditional Y-front with a faster, smarter, one-handed access system that just makes sense.
Premium Fit: Our ZeroFold360™ Waistband moves with your body and stays smooth — no rolling, no digging, just pure comfort.
Feel-Good Products in Every Way We don’t launch anything unless it improves on what came before. That means using superior materials that feel better and last longer than the competition. And where possible, we choose sustainable options, from responsibly sourced fabrics to 100% recyclable packaging. Because looking after the planet is part of feeling good, too.
Our Vision: Take Comfort to the Extreme Whether you're pushing limits or just getting through a long day, Crossfly is designed to move with you, support you, and make you feel great doing it. Once you’ve worn Crossfly, you won’t want to go back.
Discover the Crossfly difference at crossfly.com
Free Shipping
Written by the company
- With any purchase above $60/£50
- Shipping costs sucks. We know it. We try to be as fair as we can and absorb the cost so you don't have to. We have a low threshold for this reason so you can enjoy free shipping (most of the time).
Crossfly Promise
Money Back Guarantee on your First Pair
Get your money back if you're not 100% happy.
Contact info
United Kingdom
- hello@crossfly.com
- crossfly.com
Bestselling styles
4.5
Excellent
441 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The separation pouch is joke!
The separation pouch is joke. Too wide and definitely doesn't cradle my balls. Too expensive to buy again since they don't hold up to my expectations.
December 13, 2025
Reply from Crossfly
Thanks for giving Crossfly a go. Sorry to hear they weren't for you. As part of our promise, you can make use of the Money Back Guarantee on your first pair by contacting our customer service team with your order number. Once again, we appreciate you trying Crossfly!
X opening
The X opening should be lower, after being used found out the waistband reposition lower so it curls over, making discomfort, had to disposition by loosing trousers belt.
December 13, 2025
Great supportive design and quality.
Clear, easy and fast ordering and delivery. True to size guide. Excellent supportive design and quality. Worth the money.
December 1, 2025
Reply from Crossfly
Thanks for the excellent review and great to hear that you've found the correct size. See you back in store soon!
Not a very good fit
December 9, 2025
Reply from Crossfly
Hi William, sorry to hear that you didn't find the fit suited you. We would love to find a style and size that suits you best so please get in touch with our team at hello@crossfly.com quoting your order number. If you're still unhappy, we offer money back guarantee on your first pair. We look forward to hearing from you. All the best, Crossfly
Reply from Crossfly
Excellent! Thank you so much! We look forward to welcoming you back in store.
Easy to order good communication and…
Easy to order good communication and delivery excellent product
December 8, 2025
Very nice but not for me.
The service from CF was very good and quick. I liked the fabric and general fit but they just weren't for me, unfortunately. Sent first pair back for refund and was treated very well.
November 26, 2025
Reply from Crossfly
Thank you for your review. It's good to hear that our service was excellent. We're sorry to hear that the underwear weren't for you, thanks for giving us a try!
don't go too big.......
easy ordering. timely shipping. this is my second order and I sized down......my 'bits and pieces' are happier in their snugger home.
December 3, 2025
Reply from Crossfly
Thank you so much! We’re glad you enjoyed the service and fast delivery 😊
Reply from Crossfly
Thank you so much! We’re glad you enjoyed the service and the socks as well as the fast delivery 😊
Reply from Crossfly
Thanks for the excellent review and recommendation to others!
A great product with a great fit.
It was the E-mail informing me of a great sale on selected products that caught my attention. I had a second chance to buy the product in a smaller size and see if it would make a difference. It did, and now I see how well the cocoon pouch works.
November 19, 2025
Reply from Crossfly
We were so close! 4 out of 5, we'll take that! Thank you for the great review, we hope to see you back in store soon and maybe we'll get that 5 star 🙏
Very Comfortable and True to Size
Very comfortable and well constructed. Usually very pricey but got them on a Black Friday special at a great price.
November 29, 2025
Reply from Crossfly
Awesome, it's great to hear that you got a bargain ! Enjoy wearing Crossfly during the holidays 🎄
Reply from Crossfly
Thank you so much! We’re glad you enjoyed the service and fast delivery 😊
Poor Customer Service
I was at the end of the purchase procedure and then noticed that I was 1p short of the free delivery label.
I immediately emailed Crossfly asking if there was any way they could process the order without a delivery charge, I received the standard reply saying they would get back to me within a few days. Well, more than a few days passed so I sent them a gentle reminder requesting a response, no response, apart from more special offers as I am a subscriber [this will read was a subscriber shortly].
If I had received some sort of response I would have considered paying the delivery charge, but for me this was really poor customer service from this company. I did not place the order so they lost the sale for the sake of 1p and a lack of customer service.
November 17, 2025
Reply from Crossfly
Thank you for taking the time to share your experience, and I’m really sorry for the frustration this caused. I completely understand how disappointing it must have been to be just 1p away from free delivery, reach out straight away, and then not receive a timely response from us. That’s not the level of service we aim to provide. During this busy weekend over Black Friday, our team had been working as fast as they could. But, I apologise that we let you down here.
As such, please check your email, and you’ll see we’ve sent you something to help make this right.
Thank you again for the feedback. All the best, Crossfly
GREAT SITE NO FUSS
November 17, 2025
T shirts , simply WOW
Have worn the pants all year, supreme comfort and they still look new, just purchased a new line the T shirt, wow! incredible quality, without doubt these are a bargain, am ordering some more tonight, would urge anyone to forget big branded stuff just buy this brand, awesome products and service
December 2, 2025
Unprompted review
These are easily the best boxers I've…
These are easily the best boxers I've ever purchased
November 24, 2025
Reply from Crossfly
Thanks so much for the amazing feedback! We're thrilled to hear our boxers are the best you've ever purchased. That means a lot to us. Enjoy the comfort, and thanks for choosing Crossfly!"
Crossfly make the best
Crossfly make the best (imo) men's underwear available, comfy, well made, supportive, wears and washes brilliantly and fits like the proverbial.
The only issue is the upfront price but excellence was never cheap
November 20, 2025
Reply from Crossfly
Thanks so much for the amazing feedback! We're thrilled to hear our boxers are the best you've ever purchased. That means a lot to us. Enjoy the comfort, and thanks for choosing Crossfly!"
This was my third purchase
This was my third purchase.
Having tried various makes of underwear, Crossfly are the most comfortable I've worn, and the the way the fly is designed, no more fumbling around.
Slowly, because they aren't cheap, replacing my old boxers.
November 20, 2025
Reply from Crossfly
Thanks so much for the amazing feedback and repeat purchases! That means a lot to us. Enjoy the comfort, and thanks for choosing Crossfly!"
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.