Crosspay Reviews 

310
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Hi.I have used crosspay services for a number of years had no problem but this latest what the company calls on pre-written emails ' technical glitch ' I would think twice to send money through them.I... See more

Rated 1 out of 5 stars

I still have an amount pending and not received under ref: 1000242540856560 of £222.00 since 10th SEP. PLEASE REFUND ME THIS AMOUNT. I have previously sent an email and received no reply. If you ar... See more

Rated 4 out of 5 stars

Its great that we have a facebook group for updates and direct contact when we need help or when we have enquiries. But please could you reformat the receipt. It should be Pin Number/reference number... See more

Rated 5 out of 5 stars

Had an issue with intermediary bank who rejected the transaction. However when it came to send funds again after a week. there was a significant difference in exchange rate. Wilfredo and his C... See more

Company details

  1. Money Transfer Service
  2. Software Company

Written by the company

Crosspay is a fintech payment platform that allows cross border payments in over 70+ currencies. Payments can be received as bank credits, mobile money or cash pick up in the receiving country. We connect to over 2 billion bank accounts with over 5000+ supported banks. Crosspay’s wide portfolio ranges from our own payment products and services, cross border payments for both personal and business customers, charity payments, consulting services, SaaS. As an emerging leader for digital transformation in the payments industry, we have direct integration with banks and FI’s; and offer a comprehensive, quick, robust and secure digital ecosystems for payments. Our team has a combined experience of over 50 years in the payment industry, having developed some of the most exciting cross border payment products. We believe that there is disruption in the payments industry, and we are constantly trying to innovate to make our customer’s experience better in sending and receiving payments.


Contact info

2.1

Poor

TrustScore 2 out of 5

310 reviews

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2.1

All reviews

(310)

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Rated 1 out of 5 stars

So they were good in the beginning but…

So they were good in the beginning but now every time you make transactions i have to call them then it shows paid. Usually before within 1 hr the money was reaching now more than 24 hrs still not received . Last time used their service . Will never recommend anyone to use this service. Use Remitly instead good rate and fast transfer.

March 18, 2024
Unprompted review
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Reply from Crosspay

Dear Dee 1, we are extremely sorry that you had a poor experience with us. We always strive to provide the best service to our customers and we are sorry to hear that you have experienced a delay with your transaction. Crosspay never hold customer funds with us without due regulatory reasons and we are looking into this matter. In the meantime, someone from our team will be in touch with you to sort this out.

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Rated 1 out of 5 stars

1000240740918381 transaction was done…

1000240740918381 transaction was done on done online for quick transfer for 1000 GBP to india on 14 march 2024 at 0918 am, and the money has never reached, i did reach out tot them on thier customer care number is always never being answered 0203 096 2255, and all time if answered silly excuses that money is being send and i should ask my bank but no further evidence of any transactions if i want to follow up with my bank, such robbers i will not close this issue i will make thier life hell by suezzing thier balls or else i need my money back

March 14, 2024
Unprompted review
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Reply from Crosspay

Dear Kevin,
We're truly sorry to hear about your recent experience, and we apologize for the inconvenience caused by the delay in your transfer and the lack of satisfactory customer service. Your feedback is incredibly valuable to us, and we assure you that we're taking steps to address these issues internally to prevent similar occurrences in the future. We understand the importance of reliable service, especially during urgent situations, and we're committed to improving our processes to ensure a smoother experience for all our customers. If there's anything else we can do to make this right for you, please don't hesitate to reach out to us directly.Crosspay never hold customer fund with us without any regulatory reasons. We appreciate your patience and understanding.

Rated 1 out of 5 stars

Money never go on time even you select…

Money never go on time even you select quick pay they are charging for quick money transfer buts its very slow and worst service they providing..

March 2, 2024
Unprompted review
Crosspay logo

Reply from Crosspay

Dear Abdul, we always strive to provide the best service to our customers and we are sorry to hear that you have received a poor support from us. Crosspay never hold customer funds with us without due regulatory reasons. We would be happy to look into this and give you a call back if you could please write to info@crosspaymt.com with the details of your transaction. Have a great day!

Rated 1 out of 5 stars

Crosspay

Crosspay, replied on my previous review, and stated that base on their record, the money has been paid out on the 6 of this month, but did not state of how delayed it was, i sent it on the 2nd. As it was an emergency transaction. And this is not the first time. So i am still suggesting to others, avoid using them.

February 2, 2024
Unprompted review
Crosspay logo

Reply from Crosspay

Dear Omelita,
Thank you for your feedback. We're sorry for any inconvenience caused by the delay in your transaction. We'll investigate this matter further to prevent such occurrences in the future. Your satisfaction is important to us, and we appreciate your patience. If you have any additional concerns, please don't hesitate to contact us directly.

Rated 1 out of 5 stars

Member since edges 2nd time happened…

Member since edges 2nd time happened the receipt did not receive the money on time even I use quick transfer to pay extra spoke with customer service but they failed to satisfy avoid at all cost

February 13, 2024
Unprompted review
Crosspay logo

Reply from Crosspay

Dear Naee Sab

We are extremely sorry to hear regarding your experience with us. On checking, the delay has been due to an issue on the beneficiary bank's end to have the funds credited which was totally out of our control. We have escalated the matter with our partner bank as well so that these kind of delays will not happen again. Apologies once again for the inconvenience caused. Have a great day!

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Rated 5 out of 5 stars

Vinc

I am with the people. Since 20 years before it use to be E Zeeremit. excelent service. I always go to the Wembley branch. There is a wonderful gentleman working there. He is from kerala. I know him for nearly 18 years forgot his name though. Wonderful helpful kind and down to earth person. I just have one issue with cross pay is that. The money when we send to India it takes 2 to 3 days as with Ria it just reaches the very same day and in hours of time. If u guys could work on it, it will be a wonderful thing. Overall u guys r doing fantastically well. Happy with the service. Wembley Staff u all r amazing. Big thanks to u all for helping me out. All the very best to the Crosspay team. God bless and Stay blessed.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Always pleasure dealing with Crosspay staff, they helps you out of their way and make the transfer services very easy for you

November 24, 2023
Unprompted review
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Rated 1 out of 5 stars

Iv been having problems recently shahidwhere…

Iv been having problems recently where the money has been transferred to Crosspay account but not forwarded onto my overseas beneficiary.
Called them twice and same excuse each time blaming beneficiary’s bank .
After 3rd call money transferred within minutes.
Have been using cross pay for a period and transfers took minutes but recently it’s taking longer and longer .
Guess have to look else where now

November 22, 2023
Unprompted review
Crosspay logo

Reply from Crosspay

Dear Shahid..we are extremely sorry to hear regarding your experience with us. On checking, the delay has been due to an issue on the beneficiary bank's end to have the funds credited which was totally out of our control. We have escalated the matter with our partner bank as well so that these kind of delays will not happen again. Apologies once again for the inconvenience caused. Have a great day!

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