Crosspay Reviews 

310
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Hi.I have used crosspay services for a number of years had no problem but this latest what the company calls on pre-written emails ' technical glitch ' I would think twice to send money through them.I... See more

Rated 1 out of 5 stars

I still have an amount pending and not received under ref: 1000242540856560 of £222.00 since 10th SEP. PLEASE REFUND ME THIS AMOUNT. I have previously sent an email and received no reply. If you ar... See more

Rated 4 out of 5 stars

Its great that we have a facebook group for updates and direct contact when we need help or when we have enquiries. But please could you reformat the receipt. It should be Pin Number/reference number... See more

Rated 5 out of 5 stars

Had an issue with intermediary bank who rejected the transaction. However when it came to send funds again after a week. there was a significant difference in exchange rate. Wilfredo and his C... See more

Company details

  1. Money Transfer Service
  2. Software Company

Written by the company

Crosspay is a fintech payment platform that allows cross border payments in over 70+ currencies. Payments can be received as bank credits, mobile money or cash pick up in the receiving country. We connect to over 2 billion bank accounts with over 5000+ supported banks. Crosspay’s wide portfolio ranges from our own payment products and services, cross border payments for both personal and business customers, charity payments, consulting services, SaaS. As an emerging leader for digital transformation in the payments industry, we have direct integration with banks and FI’s; and offer a comprehensive, quick, robust and secure digital ecosystems for payments. Our team has a combined experience of over 50 years in the payment industry, having developed some of the most exciting cross border payment products. We believe that there is disruption in the payments industry, and we are constantly trying to innovate to make our customer’s experience better in sending and receiving payments.


Contact info

2.1

Poor

TrustScore 2 out of 5

310 reviews

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2.1

All reviews

(310)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service

Always helping with query's efficiently and promptly, no delay processing the transaction reaching to beneficiary within minute. Quick response to all time and very supportive and good relationship. The very quick response and friendly process for getting in touch with support. Thank you

May 23, 2023
Unprompted review
Rated 1 out of 5 stars

Did not honour promotion and no response

Crossypay did not honour promotion offer and not responding to emails even after a month. Also there are charges for card payments, only bank transfer is not charged for which takes longer. I've found other money transfer apps such as Taptap Send to have better rates and no other fees let alone hidden ones and with money being transferred almost instantly or within hours let alone days with Crosspay. Only wanted to try for the promotion offer which wasn't honoured and definitely won't be using again.

March 26, 2023
Unprompted review
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Reply from Crosspay

Dear Mo,

We are really sorry to hear that you have had such an experience with us. Kindly share your transaction number or your registered email with us at social@crosspaymt.com as we are unable to see your details/transaction on our system. We would be happy to look into this and give you a call back if you could please respond with the details requested. Have a great day!

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Rated 5 out of 5 stars

It was amazing trustful to do…

It was amazing trustful to do transactions with 100% happy to send money all over with 100%satisfactions really good app with good customer support happy to be a customer of cross pay it's only 5 star for review but i can give 100 , 1000 10000000000 stars for this cross pay app and customer service too

April 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Great company and Trip to Dubai

Great customer service , prompt money transfer , very friendly staff and great service , won a promotion with this company and it was fantastic Trip to Dubai would 100% recommend to all friends and family. Best money transfer service to all countries. 10/10

January 18, 2023
Unprompted review
Rated 1 out of 5 stars

Went to Croydon store

Went to Croydon store, the lady was very rude and arrogant,didn’t have any respect for an elderly customer,told her I was going to complain about her,she said please do and all because I said she didn’t have any time for customers too busy talking on the phone

January 18, 2023
Unprompted review
Crosspay logo

Reply from Crosspay

Dear Arlene, we are really sorry that you had a poor experience with us. We always strive to provide the best service to our customers and we are sorry to hear that you have received a poor support from us. We are looking into this matter with the branch, and in the meantime someone from our team will be in touch with you.

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Rated 5 out of 5 stars

Amazing company

Amazing company, Friendly staff and quick transfers. I have used many other apps to transfer cash but Crosspay is one of the best . Money gets recieved instantly. 5/5 recommended

January 4, 2023
Unprompted review
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Rated 1 out of 5 stars

Trusted again and same no trust…

Trusted again and same no trust services. Still waiting for the advisor to call and even spoken to Customer services advisor twice today.

November 7, 2022
Unprompted review
Crosspay logo

Reply from Crosspay

Dear Sajeela, we always strive to provide the best service to our customers and we are sorry to hear that you have received a poor support from us. We would be happy to look into this and give you a call back if you could please write to info@crosspaymt.com with the details of your transaction. Have a great day!

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