Crosswater Ltd Reviews 

Great customer service
Went above and beyond so solve my problem
Shout out to Dan 😊

Wonderful service from start to finish. All correspondence was polite, helpful, prommt, and businesslike in every way - a credit to the construction industry. As an architect, this was just what was needed.

Dan from the Crosswater technical team was very helpful in sending out a fixing that needed replacing the same day I called. So helpful throughout. Products are excellent too. Overall 10/10.

Very rapid and excellent service. Could not be more helpful.

The products look beautiful but my plumber had lots of problems installing them.
We paid over £1200 for some bath/ shower taps which were faulty.
We could not get any response from their helpdesk - we tried to raise a support ticket but got zero response and call to their tech support number said they were closed and to ring back after 8am. I was calling at 8.20 am

"I had a fantastic experience with their excellent service and would highly recommend them to anyone."
I asked how to repair a Clic click plug and they sent me a new replacement free of charge, even though it was seven years old and I hadn’t asked for it.

Completely different finish for Crosswater products (whilst all labeled brushed bronze and from the same factory) and no response to my e-mails. I’ve bought a complete set of Crosswater products for my bathroom (shower, bath, washbasin taps and plug, roll holder) via a local retailer. Whilst most products have been delivered on relatively short notice, I’ve had to wait for my bath and shower products for nearly a year. When they were finally delivered, the finish was completely different, way past colour nuances but a completely different finish.

I’ve tried resolving the issue with the local retailer, who has tried replacing the shower and bath products, but now I’ve ended up in a situation that I received 3 different finishes with the bath and shower products even not matching with each other and neither match with the other products.

I decided to go directly to bathroom brands, but they have been ignoring all my e-mails.

We chose one brand to have the products match in colour, but this was a grave mistake.. unfortunately the built in valves are made for Crosswater specifically and we have no option that we can see to switch brands.

I absolutely discourage anyone from buying these products and will do my absolute best to educate any potential customer about their production issues in the hopes I can at least save others from this mess.

EDIT: I've forwarded my earlier e-mail to the provided address with a note of my Trustpilot review. I'm looking forward to a reply.

EDIT: this is getting absolutely ridiculous, still no response. Seems responses are only given publicly in response to reviews, but mails are left unanswered.

Where do I begin. For some reason the hot water in my bath, shower and bathroom sink reduced and it was almost impossible to have a hot shower or bath. Absolute nightmare. After 5-6 plumbers, who all had a different opinion, I contacted Crosswater and began corresponding with Laura. What a star she was! She helped more than I could of hoped for and she was the only one who actually suggested that it might be the non return valves that were causing the problem. She was 100% correct. Laura also helped me find a plumber who arrived yesterday and replaced all of the non-return valves so now my hot water is flowing. Without Laura's help and her tenacity I'm not sure the hot water issues would of been resolved. Laura has been absolutely fabulous and her knowledge is spot on. Well done Laura and you have been fantastic. Thank you so much x

I had a few issues with a couple of items which I thought were under warranty after initially getting in touch via Wolseley.
I was told they would only replace an overflow ring for my basin but despite many weeks of Wolseley chasing this up for me I still hadn’t had it.
I contacted them direct by phone on 16th March and was told it would be with me the next day but it still didn’t come.
I called again on 23rd March and they try to pass me to the Technical team but I asked for an email or a call because I only get a limited time to speak to them during my lunch break but I’ve still not had anything back a week later.
This has been going on since 10th Feb and it’s now 30th March. I’m very unhappy with this company and shall steer away from their products in future.

Expensive junk, ive fitted hundreds of shower screens and never seen anything this rubbish. Obviously the board of directors have never fitted one of their own screens and have a purchase manager who doesn't recognise quality. Waste of time and money.

Had an issue with my MPRO concealed cistern. Had an issue with the flush valve which meant water kept running into the toilet.
Initial call to crosswater got cut off at 5pm and this is the 2nd issue I have had with the flush since install hence the 4 stars.
After sending an email with the issue and a 2nd phone call Majid done an absolute fab job to replace the part at no cost and in 2 days. His service alone is a 5 star
Thank you

Crosswater is an exceptional brand. Chrome on products is exceptional.
We have bought quite a few products from this brand.
The reason I am given crosswater a 4 star is I am struggling to register the guarantee.

I’ve had a really disappointing experience with Burlington/Bathroom Brands customer support regarding two premium Burlington high‑riser cisterns I purchased. Both units cost over £1,000 in total, and despite being correctly installed and only ever cleaned with water, the paint on both cisterns has started peeling externally.
When I contacted their technical team, instead of acknowledging what is clearly a product defect, they essentially dismissed the issue because the warranty couldn’t be found on their system — even though I’m certain I submitted it at the time. They then suggested that I should “repair” the problem using a can of black metal outdoor spray paint. For a premium brand that markets itself as high-end, recommending a DIY aerosol can as a fix is honestly shocking.
The main cistern bodies are also affected (not just the lids), and the finish appears to be reacting from the inside — not chipped, not damaged, just failing. Yet the response was completely unhelpful, with no responsibility taken and no meaningful support offered.
For the price paid, you would expect far better durability and far better customer service. Sadly, my experience has been the opposite.

I had a faulty set of expensive taps and emailed Crosswater to see if they could help.

I explained the fault condition and sent a couple of photos.

Derek was exceptionally helpful and customer focused.

He said he’d send me a replacement set of taps under warranty.

First class company and no quibble service

5 stars

The people I liaised with were excellent from the start.
When I first called they asked me for photos ,quickly came back to advise me that the item would be replaced.
I was advised a delivery time and both delivery men were great so all round a very positive experience. Thank you

Looking for a replacement shower part - I didn't even know the specific shower model number. Majid went out of his way to help me and went the extra mile to identify the shower & the respective spare part, pointing me in the direction of where it could be purchased. Refreshingly excellent customer service at a time when most companies try and fob you off with a dead end web site or to a limited call centre. Well done Crosswater and Majid

This company’s products are second to none for Quality and appearance and value for money.
It was an after sale issue I experienced,which was sorted professionally and timely.
A standout company in a competitive world.

So happy with Crosswaters they helped and solved solutions !!!!
Incredible customer service Derek in customer is amazing guy just straight away sort out . Will always buy the high quality product and loved the customer service.
Sonia

Products look good however the quality disappoints for the price. The brass shower attachments lose their colour far too quickly. Some of the pieces have started turning silver. The shower handset snapped off after 10 months. I would not expect this for the price that I paid. Emailed Crosswater who have taken 3 weeks to get back to me to say that I cannot buy a new screw attachment, I have to replace the entire handset which is not cheap.

I had an issue with the seal on my Crosswater shower door and I emailed customer services about it and they replied promptly and having sent them photos etc they sent me out replacement parts foc which was absolutely brilliant and solved my problem. I was extremely grateful.