Croudace Homes Limited Reviews 

665
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond to ensure a smooth experience. The build quality of their homes is consistently described as exceptional, complemented by excellent after-sales service and efficient resolution of any issues. Reviewers highlight outstanding customer care, noting the team's responsiveness, support, and genuine attention to detail throughout the entire process. However, some customers also noted dissatisfaction with communication and responsiveness, mentioning instances of deals being withdrawn without explanation or delays in addressing reported problems.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting exceptional after-sales support and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, understanding,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that homes are nicely finished... See more

Location

Clients share positive opinions on location, with many expressing satisfaction with their new homes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suzie in Sales at Croudace - Hermitage Park Aylesford, has been supportive throughout this whole journey! You've helped us negotiate our buyers and all aspects of the chain. And you've been very under... See more

Company replied

Rated 5 out of 5 stars

We moved into our lovely new home on Hermitage park two weeks ago! The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable w... See more

Company replied

Rated 5 out of 5 stars

We have recently moved into our beautiful home , the finish on the house is such high standard it’s just beautiful. The workman onsite have been amazing & made this such a stress free experience. S... See more

Company replied

Rated 5 out of 5 stars

Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the... See more

Company replied


Company details

  1. Housing Development
  2. Home Builder

About Croudace Homes Limited

Written by the company

”Croudace”

Founded in 1946, the Croudace Homes Group is a residential developer. Croudace operates throughout the South East and enjoys a long and proud history of private ownership and financial stability.

Croudace homes range from affordable starter homes and apartments through to town houses and luxury family homes with up to six bedrooms. The primary objective of the company is to build high quality homes, backed up with excellent customer service. Croudace’s responsible approach to sustainability is matched by the company’s consideration of the environment, with developments designed with maximum green space and mature landscaping to create verdant outdoor space for the benefit of all.

The Croudace commitment to quality has been recognised by the many thousands of customers who have chosen to buy a Croudace home. The emphasis on quality and customer service has resulted in both consumer and industry awards for design, build quality and service.

The company has achieved the maximum 5 Star Award for quality and customer service from the HBF for twelve years in a row. The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The five star rating indicates that, over 90% of customers would recommend Croudace Homes to their friends.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

665 reviews

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4.6

All reviews

(665)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Can't thanks enough in words for two…

Can't thanks enough in words for two helping gems Kevin and Gary. They have been in area since we moved in 4 years ago and pops up for every help. Great folks at hand with lovely smile on face and accurately complete jobs with dexterity. Thanks for very recent shower fix in en suite which we were struggling to get it fixed from past 3 months. Kudos to you guys and croudace team😁

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Willowbrook Park Didcot - post purchase

We reserved a plot in November 2024 with a completion date in late winter-early spring 2025. We have completed and got the keys on 14th March 2025, before the long-stop date agreed.

Laurie was amazing and the whole team was really helpful and answered all our questions. We have used their recommended mortgage broker and solicitor and honestly we couldn't be happier, they worked for us on all aspects and they prioritised our interested at all time. Now, 3 months after completion, we had a few small cosmectic things to report, nothing major, and customer service dealt with it very professionally and in a timely manner.

Alin, one of the contractors, did some fixings and he went above and beyond to fix a couple of additional things that ocurred between the time we reported and when we agreed for him to come and complete the job.

Sam attended to fix a couple of snags we reported a few months after we moved in. He was very professional, kind and respectfull. Absolutely amazing work.

We appreciated that the sales team talked with as plainly and humanely, and they didn't use the sales language and marketing disingenuousness. They were sincere about the advantages and disadvantages of the plot/site, which in case there were any issues at least we were prepared for them, fortunately we did not have any.

They also used very good quality materials to build the house and did not go with the cheapers options just to meet the minimum legal criteria in all aspects.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I received excellent 5-star service…

I received excellent 5-star service from Alin! He painted over a stain on my bathroom ceiling, adjusted my internal doors (three doors) so they close properly, and fixed my balcony door that wouldn’t close due to the expanding aluminum frame. Everything was done perfectly. Thank you, Alin, and thanks to Croudace Customer Care!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, welcoming staff.

Danni was really welcoming when we came to visit the development. She gave us the time to explore the houses and was able to answer any questions we had.

The site is a really lovely site that has clearly been well thought out. The houses that we saw were finished to a high standard.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Alin to the rescue!

We have once again benefited from having Alin, from the after sales team, come and manage a few tweaks. He is always polite, hardworking and a pleasure to have around.
Natalie & Patrick Mousley

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lyn and the team at Wisteria Gate, Romsey

Lyn and the team at Wisteria Gate, Braishfield, Romsey have been extremely helpful & knowledgeable in guiding us through our purchase at the development. Quick to respond to any queries and going out of their way to accommodate all of our requests for access etc.
A real credit to the company and shows the company is a first class developer.
Many thanks and looking forward to many years in our new home.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

We visited Ochre Meadows and wanted to feedback about the advisor on site, her interaction with us and how comfortable she made us feel. Lovely manner nothing was too much trouble, she made us feel valued and answered all our queries with confidence and assurance. I definitely want to revisit and feel Marnie Borrow will help us make this really important decision. Thank you for a wonderful experience.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

we recently visited Wisteria Gate and…

we recently visited Wisteria Gate and Lyn was absolutely a credit Croudace homes she went into every detail with good knowledge and made the viewing a great customer experience.
Highly recommend viewing and speaking to Lynn.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased a home at wisteria gate

We recently purchased a home at wisteria gate and I can’t fault the experience. Lyn white from sales was great from start to finish- knowledgable friendly and professional. She went above and beyond to help us with the stresses of the purchase process and our solicitors. We’re very pleased with our purchase and the quality of our home.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Staying in Vyne Park Was an Easy Choice, Thanks to Charlotte and Steph

We've lived on Vyne Park for the past four years, and as soon as the new phase of the development was announced, we knew we wanted our next home to be here.

From the very beginning, Charlotte and Steph were fantastic. They were always available to answer our questions, no matter how big or small, and did so with honesty and reassurance. Thanks to their help, we were able to quickly figure out what we wanted and find the perfect plot for our new home.

On a more personal note, we truly believe that we’re able to move because of Charlotte and Steph. They didn’t just guide us through buying our new home, they also supported us through the sale of our current one. At one point, we were close to giving up, but they went above and beyond to make sure everything was in place for the move to happen. That kind of dedication has made this move even more meaningful to us.

As for the build quality, we’ve all heard horror stories from other developers, but our experience on the Vyne Park estate has been nothing but positive. Of course with a new home there will be snagging, but it didn't take long for those to be dealt with. We’ve been incredibly happy here, and we’re confident that our new home will be just as well built. This next step feels like the right move for our family, and we’re so grateful to be staying within this fantastic development.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Would love my own 1 day…

My mum and dad live at Vyne Park and I have always loved the development. Hope to be in a position to purchase my first property there on the next phase. They offered me lots of help when it came to looking into getting my first mortgage. Charlotte and especially Stephanie were super friendly and helpful.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

I visited VYNE PARK this weekend in the…

I visited VYNE PARK this weekend in the hope of a part exchange,it’s a beautiful development very impressed! Although I didn’t fit the criteria as I’m downsizing, I was very impressed with CHARLOTTE and her knowledge, a credit to CROUDACE , I must say. I’m very much hoping to secure a property on phase 2 in the not too distant future. Thank you CHARLOTTE

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

The Brooks

My experience with Croudace Homes has been all positive, Marnie and Sanaz in the sales office at The Brooks couldn’t be any more helpful. Any problems or questions are always actioned professionally and promptly. As a team they are always happy with lots of smiles, this is very refreshing and welcoming.

Sue is always at hand via email, again very fast to react with any problems I have.

Any Croudace based problems with the property I’ve had dealings with Andy and Lucas. Friendly clean and professional.

I’ve been in my new property for two months now. As with any new property there can be teething problems, but it’s how they are dealt with that really matters.

So far so good.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Vyne Park

The team at Vyne Park have been amazing, Charlotte, Stephanie and Kim have been in regular contact throughout and have been able to answer all our questions making a stressful journey of moving much more of a positive one. Not long to go before we are in our new home. Paula and Jim

April 6, 2025
Unprompted review

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