CrowdStar 

They run the Electronic Arts owned Design Home customer service.

Tapjoy has sent me almost 30.000 diamonds which haven't come through since the Jan 22nd update. I've sent crowdstar MULTIPLE tickets. All they do is change the customer service agent and keep asking the same questions over and over. Apparently they have no accountability for whether they actually resolve the cases. I'm very disappointed. And I have proof both from Tapjoy rewards page and chat for Tapjoy having sent the diamonds. So it's up to crowdstar/design home to send them to me. This kind of customer service is beyond terrible. It's totally unacceptable. I've been writing to them for already several weeks. Don't any of them have any sense of responsibility???

Another case where I’ve completed a high value Tapjoy offer and neither DesignHome nor Tapjoy care to review my evidence and grant the owed game currency. Over a period of three weeks. I have contacted both companies multiple times. I have provided both with multiple screenshots proving I’ve completed the offer. They each blame the other and continue to give me the runaround and not paying up. This is totally a scam. I have played this game for many years now, and I actually spent my actual real world money buying currency for it. Clearly, they don’t care to lose a good customer over this. I will also be contacting the federal trade commission. These scams need to stop.

used to like this game a lot, but the last couple of months it is full of glitches and expensive as hell. Costumer service is polite but not helpful at all. No real result what so ever if we write complains. We lose in the game because they can not fix their glitches their apologies and compensation are laughable. They definitely do not appreciate their costumers.

Ever since Electronic Arts took over, everything has gotten more expensive and the glitches are one after another. In the latest glitch, people spent good money in order for us to win a rally and extra prizes. We lost entirely because of their glitch and they compensated us with one third of the pieces that we needed to win the rally. Their customer service is abysmal. They seem to be turning to chatbots who have no understanding of how the game works. This used to be a really fun game and now it's simply frustrating. They are losing a lot of customers and I will probably be one of them.

Very expensive game. The algorithms definitely favour the big spenders in my opinion. Could cost you hundreds a week if you really want to get ahead.
I'm aware most games work this way but only worse one I've tried is Splash aquarium.
Pretty glitchy too and support not fabulous, won't even open the app atm.
To be fair the fashions are absolutely gorgeous but the ones you actually win are granny cardies 😆

Would give 0 stars if possible. This is a company that has done nothing but invent new ways to bleed player dry of money (game accessories you can not earn unlike before, VIP passes, more and more expensive items and requirements) and when they crash or have important features failing for days on end they offer no solution and then offer a compensation that is very underwhelming, offer gifts as a pack of two items which can then be used to earn just one that is an absolutely useless, randomly chosen slight variation of a pre-existing free item and they do not even bother to reply to customer tickets about game glitches and errors for over one week. That is on top of having challenges celebrating the policies of genocidal maniacs. Terrible

Hi, I just need to write this because I never had such a bad experience with a game before. So this past week there has been a glitch where the game disconnected from Facebook and you were not able to borrow garments from other players. For those of you who don't know, this is an important aspect of the game that a lot of players rely on. My problem was not with the glitch but with the "compensation". A few months ago, I purchased 10 tokens for the game. As a compensation we got another 10 tokens. They didn't add up. I have never played a game that did this. I lost the money I spent on the first one. I am not sure if this is fraud but I feel ripped off.

The game is continuing to crash. I have lost diamonds I've paid cash for also merchandise the I was designing a room when it crash. They are VERY slow in compensating you and now they use the excuse of covid as to why they can't help you. I have been waiting over a month for a problem to be resolved over 22,000 in merchandise with no resolution in site. And they had the nerve to start their apology off with FIRST OF ALL! I have been nothing but patient and kind,

The worst customer service I have ever experienced. They do not respond just ignore you. Shocking to have such a poor customer service contact department

terrible, they take your money and don't give what you paid for. they ignore emails and refuse to help. how can this be legal?sadly, having done a morning of research i see thousands of unhappy customers have complained about the same problem. any company that has been cheating customers for over a decade should be stopped from exploiting them.

They do not respond to emails . Zero customer services. The games start to malfunction after you start spending money and after the updates. They are breaking consumer laws by not providing the goods and services that customers pay for. They ignore requests for a refund. All i got in response to my email was s bunch of American spam emails and since crowwdstar are. Based in America i would like to know what they do with customers personal data. I am now taking legal action to recover my money from these cowboys. A SHADY COMPANY AVOID THEM LIKE THE PLAGUE.

I did this once, I have to do it again...
Covet and Crowdstar Support keep in closing my tickets and ignoring my emails. They didn't solve my problem, didn't give me the prize from the rally becouse of the debut challenge... now, we are few days away from season changing and I only needed that bolero and ring (rally prize) to become a trendsetter... I am sooo dissapointed! Shame on you, "support"!

Greedy company!!! All they care about is making money. They don't give a shiiit about their players - they don't even have a customer service anymore. I highly recommend you stay away from any app from this shiiitty company!!

So you can work on a SUNDAY to fix a glitch that people were actually enjoying, a glitch that brought back a creative joy and made people want to buy more HA... but you can’t fix real problems that are ongoing? Nevermind the fact that we were told previously that it would take “extensive reprogramming and coding” to make it so that HA’s could be used on other hair styles. That was obviously a lie. Your loyal, paying customers are tired of your lies and greed. Bring back the HA glitch!

The support is not replying anymore. They only give me 200 diamonds after the glitch of not receiving the prize rally after the opt out glitch. I opt on the rally for the first week of december and opt out for the next but receive no pieces!! 😤 The contact support does not answer me anymore😡

There have been many times when I did not get my tap joy rewards. Many. A lot of those I just let go. But when design home had the truck challenge I entered my items into the truck, the truck disappeared, and I never got my values. It makes you not want to participate in any of this stuff because you never know if it’s going to happen or not! I sent two messages over for five days and never heard anything. Wondering if I should just stop. It’s not worth it especially with all the money that I pay if they’re not going to be responsive.

I’ve played Covet fashion game via an app for about 8 months. During that time my experience has went from great to, for about the past 3 months, horrible, disappointing and frustrating. The problems with glitches in the game and app are too numerous. The amount of money I’ve spent during the time I’ve played is a tremendous amount. Currently I’m in the middle of a Rally for my fashion house. The rally I just finished 2 days ago glitched at the exact moment I was supposed to receive all my Rally prizes. So now I’ve spent my time and money for prizes I was supposed to receive and haven’t. You would think this is the worst problem but maybe an even bigger problem is the horrible customer service. I have sent them msg but they never respond. They will respond back only with a “uniform” msg about how they will get to you shortly but the truth is I’ve been waiting for a response to a previous issue/glitch for over 3 weeks. So it leaves me frustrated and unsure if I will ever receive my prizes. It leaves a person spending a lot of time and money wondering if it’s even worth playing this app when their customer service is basically nonexistent!

Ive sent numerous emails about a problem i had with the game and they havent responded!

simply put they are cheats.
we payed for thing in game for the game to be just shutdown
or pay for games only to have them make a sub. fee just so we have to pay more for a subscription fee every month

Design Home was a fun game to play until I realized the game is rigged and their customer service department is useless and inept. They offer ways to earn in-game diamonds by downloading games, doing surveys, etc. through a company called Tapjoy. Biggest rip-off ever. They will find some way to cheat you out of the diamonds even if you complete the offer to a tee and have screen shots. Then, if you contact Crowdstar they will tell you there is nothing they can do to help you. Check out the bad reviews from other people on Google Play and you will find other people with the same experiences. Beware Crowdstar games!