Crown & Paw Reviews 

20,197
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Customers frequently praise the ease of use and navigation of the website, making the ordering process seamless and quick. Many people are thrilled with the product quality, noting that custom art pieces and designs are impressive and well-executed. Reviewers also appreciate the fast shipping and careful packaging of their orders. However, some people were dissatisfied with the website experience, citing difficulties with navigation, editing items in the cart, or the absence of a preview before purchase. Additionally, a significant number of consumers reported issues with delivery, including orders being delayed past guaranteed dates, items not arriving, or packages being damaged upon receipt.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery, with many expressing delight over custom... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers having positive experiences, noting... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the process easy to... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers finding it hard to navigate,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website was very easy to use. Placing my order took just a couple of minutes. However, additional offerings (fees) were annoying. I declined two, but somehow they slipped one in: a $1.95 fee to co... See more

Company replied

Rated 4 out of 5 stars

It was easy to navigate, the only thing I didn’t like was I couldn’t go back to edit something that was in my cart. For example, if I wanted to change the color of the background, I would have to go b... See more

Company replied

Rated 4 out of 5 stars

It was a bit difficult ordering a digital print of the portraits I wanted but it was so worth it.

Company replied

Rated 5 out of 5 stars

We had ordered previously and knew we needed to get special canvas portraits for our grandkids pets. They will make very special Christmas gifts. Crown & Paw has always been efficient, easy to wo... See more

Company replied


Company details

  1. #52 of 64 best companies in Pet Supply Store

Information provided by various external sources

Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.


Contact info

3.8

Great

TrustScore 4 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(20,197)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought two pictures...terrible

I bought two pictures. Since they ensure YOU are happy I figured why not. Their graphic designer did a terrible job bt I wanted input from my daughter on a laptop (I was traveling and it was her dead cat). I get home and open the file and they says its shipped...they were HORRIBLE proportions and placement.

I emailed BEFORE it shipped and they pretended to care and blew me off. Call your credit card company and back charge the products ASAP. I have all the documentation via email of them doing nothing. They are too lazy to ask for the bad artwork back. At least I can use a different company and then my daughter can paint silly things on this horrible version of a product. BUY ANYWHERE ELSE.

May 31, 2024
Unprompted review
Rated 3 out of 5 stars

Somewhat organized yet confusing

I like how you can pick styles and then # of animals but it can be confusing to get to the # of animals part. I don't know why it just seems busy. Also if you say left for the picture is that my left out your left?

May 1, 2024
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Rated 1 out of 5 stars

Terrible

Wow!! I guess I should’ve went here for reviews first. Order 6 months in advance if needed for an event!! It’s been a month and I still have not received my order. Estimated ship date on their site does not line up with what they provide!!! I’ve sent 3 emails and they beat around the bush they don’t seem to care at all!!! Very disappointed will stick to other companies!!!

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, this will be my 2nd order from crown and paw and they are fantastic. The best conversation starters, I literally always get asked about them! The amount of detail is amazing, 100% recommend

January 16, 2024
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Rated 5 out of 5 stars

The website is fun and inviting

The website is fun and inviting. It’s also very easy to navigate with lots of great options to choose from. Iv used Crown and Paw multiple times because they truly love what they do and the end results are timeless. Thank you for all you do.

April 1, 2024
Rated 4 out of 5 stars

That's a funny thing!

That's a funny thing!! :D
I ordered a portrait for two dogs my nephew had, because he had a birthday and I wanted to gift something that he would never forget. If portraits are hung in front of your eyes, you will definitely remember your pets, even they pass away...
But, no time for speaking about sad things! These guys are great for me, because they have helped me to make an unforgettable gift for a close person! These portraits can be made with different styles, my choice was modern. And... Damn that is just awesome, nephew was on the seventh heaven from happiness!

March 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing!

Amazing!! This is my 3rd time getting a Crown and Paw artwork :))

The quality is superb and getting my orders was so easy to do.

A+++++++

March 1, 2024
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Rated 1 out of 5 stars

I wish I could put less than one star

I wish I could put less than one star. I ordered a print and on the accept pages it asked for the shipping address. It was mailed to my home instead of my friends. I had to pay $27 to resend. Crown and Paw refunded $9.00. Look on their web pages for reviews, EVERY review is 5 star, then look at BBB. the true reviews. They are horrible.

February 1, 2024
Unprompted review

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