Crown Relocations Reviews 1,130

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the moving process smooth and stress-free. The service, including delivery and customer support, is frequently described as excellent, with many appreciating the clear communication and efficient handling of their belongings. However, some customers reported issues with the product, specifically regarding the packing and condition of items upon arrival. There were instances of items being improperly packed, leading to damage, and some reviewers mentioned missing items. A few people also experienced significant delays in delivery and a lack of communication regarding their shipment's status.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the professionalism and care... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent support and responsiveness. Many... See more

Product

Consumers find product handling and packing to be ambiguous. While some reviewers praise the careful packing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful from the first phone call. Always a stressful time moving house, so a big thank you from Peter who came out to assess our move, to Sue who kept us informed on the times the packers would... See more

Company replied

Rated 5 out of 5 stars

Teams on both pick up and drop off looked after our belongings and took extra care with the precious stuff. So very professional no bumps or scratches on the walls even the tight stairways not a probl... See more

Company replied

Rated 5 out of 5 stars

Crown is dependable, friendly and conscientious, from customer service to the "boots on the ground." Bad weather set in just before Andy and Jacob were ready to load the container. Andy talked with hi... See more

Company replied

Rated 5 out of 5 stars

It was very organised and professional. All items were carefully well packed. Packers in Perth were punctual, and they worked until all packing was done and transported back to Crown for shipment.... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company

About Crown Relocations

Written by the company

Crown Relocations provides transportation, destination and immigration services, as well as family support, to assist people relocating internationally or domestically.

With experts working in 54 countries, Crown is an enthusiastic champion of the benefits of relocation. We provide support, guidance, care and the personal attention needed to ensure success.
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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

The relocation support was excellent

The relocation support was excellent, with clear communication and proactive approach by Donna that made entire process smooth and stress free.

May 3, 2026
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Reply from Crown Relocations

Hello Pranav: We are delighted to hear that the relocation support was excellent! It's great to know the clear communication and proactive approach made the process smooth and stress-free. It is a pleasure to assist you. We value and appreciate your feedback! Best regards, Crown Relocations

Rated 5 out of 5 stars

Your Employees both packing and…

Your Employees both packing and unpacking are extremely professional as well as polite. You have made our move an easy transition. We would highly recommend your company without hesitation. A Big Thank you To All!

April 30, 2026
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Reply from Crown Relocations

Hello David: We're so happy to hear that your relocation was an easy transition and smooth experience. Our team aims to make it simpler for you to relocate. Thank you for acknowledging our staff's professionalism and politeness. We appreciate your feedback and value your recommendation! Best regards, Crown Relocations

Rated 5 out of 5 stars

I was supported by Jackie Son/Chloe Kim

I was supported by Jackie Son/Chloe Kim in Seoul and Sandra Iummi in Stockholm and they have all made the process extremely easy despite the difficulties of navigating the move while constantly traveling between our Seoul home and the final destination in Stockholm. Everything was explained in a very clear way and each step felt smooth. All of our belongings arrived safe and sound after only two months. We have sent furniture, but also books, artwork, and musical equipment and it was all handled with care. The packing team in Korea was absolutely fantastic and ensured I used my assigned space well. The team upon arrival in Stockholm was also great and it was overall a stress-free, professional, and time-efficient, not to mention the enormous kindness of the Team. I would definitely use Crown again

January 26, 2026
Unprompted review
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Reply from Crown Relocations

Hello Dominika: This is wonderful news! We are delighted to hear that our staff's care, support and professionalism assisted to ensure an easy, stress-free and smooth relocation experience for you. It is a pleasure serving you as a customer. Your kind words are appreciated by the team. We value your feedback! Best regards, Crown Relocations

Rated 5 out of 5 stars

The Crown crew went above and beyond…

The Crown crew went above and beyond with our move. We have used Crown 3 times with moving and we wouldn’t use anyone else. Fast, efficient and polite to boot.

April 29, 2026
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Reply from Crown Relocations

Hello Julia: We're delighted to hear that your move went smoothly! Thank you for your continued trust in our services. We appreciate your kind words about our team's efficiency and politeness. We look forward to serving you again! Best regards, Crown Relocations

Rated 5 out of 5 stars

Pasi did a fantastic job with her…

Pasi did a fantastic job with her communication, guidance and professionalism

April 29, 2026
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Reply from Crown Relocations

Hello Sanjay: Thank you for sharing this feedback with us! We're happy to hear that our staff's guidance and communication made the service experience so positive. Thank you for acknowledging their professionalism in delivering your relocation assistance. Your kind words are most appreciated. It is a pleasure serving you as a customer! Best regards, Crown Relocations

Rated 5 out of 5 stars

Great experience overall

Excellent experience from start to finish. The team was professional, responsive, and took the time to understand my needs, which made the property search very efficient. I especially appreciated the clear guidance and support with all the paperwork, which made the whole process smooth and stress‑free. Highly recommended!

April 28, 2026
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Reply from Crown Relocations

Hello Ciprian: This is wonderful news! Our goal is to make it simpler for you to relocate. We are delighted to learn that our staff could assist in making the whole process smooth and stress-free for you. It is a pleasure to assist you. Thank you for this positive feedback. We value and appreciate your recommendation! Best regards, Crown Relocations

Rated 4 out of 5 stars

The packers themselves were excellent

The packers themselves were excellent. Marshall from Matakana, and Tristan, were very efficient, and also very friendly when problems arose (the problems were weather-related, totally beyond our control). Tristan and Jabitha (Jay) did a very good job unpacking the goods once they arrived in Tauranga.

April 28, 2026
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Reply from Crown Relocations

Hello Janet: It is a pleasure serving you as a customer! Thank you for taking the time to share this feedback. Your kind words are appreciated by the team. We look forward to the opportunity to serve you again! Best regards, Crown Relocations

Rated 4 out of 5 stars

Excellent team who looked after our stuff extremely well.

The team packed our household so well and managed to fit a lot of stuff into the containers. The communication from our move manager was excellent. The teams at both ends were friendly and polite and did their jobs really well. Only one small thing to mention was that the boxes were not labelled that clearly as to what was in them so unpacking and trying to find things at the other end was a bit of a challenge.

April 28, 2026
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Reply from Crown Relocations

Hello Sally: Thank you for taking the time to share your service experience! We're happy to hear that you found the packing and communication to your satisfaction. Your comment for improvement has been noted. We value and appreciate your feedback. It is a pleasure serving you as a customer. Best regards, Crown Relocations

Rated 5 out of 5 stars

The men packing and moving us were…

The men packing and moving us were friendly professional and extremely respectful.

Collecting the empty boxes and paper is a great service.

April 25, 2026
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Reply from Crown Relocations

Hello Mary: This is great news! We're delighted to hear that our team was friendly, professional, and respectful during your move. We're so happy to know you appreciated the empty box and paper collection service. It is a pleasure serving you as a customer. We value your feedback! Best regards, Crown Relocations

Rated 4 out of 5 stars

Arrival of packers

Overall excellent service, trouble occurs when using 3rd parties.

April 23, 2026
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Reply from Crown Relocations

Hello KB: We're glad you enjoyed our service! Your comment has been noted. We value and appreciate your feedback. It is a pleasure serving you as a customer! Best regards, Crown Relocations

Rated 5 out of 5 stars

Review

We had a great help for packing up. However, a bit hassle while delivering the goods. Overall, staff were helpful and friendly. Thank you

April 22, 2026
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Reply from Crown Relocations

Hello Anisha: It is a pleasure serving you as a customer. Thank you for sharing your service experience. Your comment towards delivery has been noted. We value your feedback. Your kind words are appreciated by the team! Best regards, Crown Relocations

Rated 5 out of 5 stars

A Stress-Free International Move with Crown Shipping

I recently used Crown Shipping to move my belongings from New Zealand to Italy during what was already a very stressful and emotional time. From start to finish, their service was outstanding.

The team handled everything with great professionalism — from collecting my boxes to the final delivery — making the entire process feel smooth and worry-free. What really stood out was their communication: they kept me updated every step of the way, which gave me real peace of mind.

Relocating internationally can be overwhelming, but Crown Shipping made it so much easier for me. I’m genuinely grateful for how seamless they made the experience and would highly recommend them to anyone planning an international move.

April 19, 2026
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Reply from Crown Relocations

Hello Nisi: We are delighted to hear that your relocation experience was outstanding! We appreciate your recognition of our team's professionalism, communication, and care. It's great to know we could lighten the load for you and make the process feel smooth and worry-free. Your kind words are appreciated by the team. Thank you for recommending our services! Best regards, Crown Relocations

Rated 5 out of 5 stars

An absolutely smooth operation

An absolutely smooth operation, right from requesting a quote to unloading the truck over 1500 kms further on. Helpful, clear and prompt communication at every point, including the video assessment and an especially patient and in-touch Moving Manager.

The packers, pick-up driver, and end-stage driver and lad unloading were all cheerful, pleasant, cooperative and professional. Alot can be learned about a company from the attitude of the workers and they all appeared happy in their roles.

I turned to online to find a moving company and it was Crown's online presentation that persuaded me to call. I would recommend them to anyone contemplating moving and it is Crown I would call if I ever need another move. Thank you Crown.

April 18, 2026
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Reply from Crown Relocations

Hello Wendy: This is great news! We're so happy to hear that you found the service experience enjoyable. It's great to know that staff communication and professionalism were helpful in ensuring everything went smoothly. It is a pleasure to assist you. We appreciate your kind words and value your recommendation! Best regards, Crown Relocations

Rated 5 out of 5 stars

More impressive

More impressive

April 17, 2026
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Reply from Crown Relocations

Hello Wilasinee: It is a pleasure serving you as a customer! We are glad you enjoyed your experience with us. Thank you for your feedback. We look forward to the opportunity to serve you again! Best regards, Crown Relocations

Rated 5 out of 5 stars

Edward, John and Adam - great team

Edward, John and Adam were amazing packing all our stuffs. They were professional, efficient and very careful with all of our belongings. They made the process so smooth. Also so friendly. Highly recommend Crown 😊.

April 17, 2026
Unprompted review
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Reply from Crown Relocations

Hello Priscilla: This is wonderful news! We're happy to hear that our team's professionalism, efficiency, and care made your packing process so smooth. We appreciate your recommendation and are delighted you found our staff were so friendly and helpful with your belongings. It is a pleasure to assist you! Best regards, Crown Relocations

Rated 5 out of 5 stars

Crown Mobility is a worldclass provider…

Crown Mobility is a worldclass provider for relocations, my experience with them is very smooth and very organised. They arrange every thing for me specially packing and shipping boxes including delivery at my home rental in Kalgoorlie Australia.

April 15, 2026
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Reply from Crown Relocations

Hello Paul: Thank you for your continued trust in our services. We're so happy to hear that you found your relocation experience smooth and organized. It's great to know our team could assist to lighten the load for you. It is our pleasure serving you as a customer. We appreciate your positive feedback! Best regards, Crown Relocations

Rated 5 out of 5 stars

Top Auckland and Christchurch teams…

The Auckland and Christchurch teams have been great. From the initial quote in February 2025, changing dates at our end, eventual pickup up in September 2025, storage until delivery in April 2026. Our home contents have been well looked after and safely arrived in their forever home. Satisfied customers. special shout out at this time to Bryce and Josh for a smooth easy delivery. I'd give a should out to the Auckland pick up crew too but it's months ago now and I can't recall their names. Peter, Jo and Catherine also great to help back in the office.

April 11, 2026
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Reply from Crown Relocations

Hello Sally: Thank you for taking the time to share your service experience!
It's wonderful to hear that our teams provided such great service throughout your move and storage. We are thrilled that your home contents have arrived safely home. Your kind words are appreciated by the team; we value your feedback! Best regards, Crown Relocations

Rated 5 out of 5 stars

You guys are amazing

You guys are amazing! Made everything happen smoothly! Highly recommended!!

April 14, 2026
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Reply from Crown Relocations

Hello James: We are delighted to learn we made your relocation simpler for you and that our staff could assist in making everything happen smoothly! It is a pleasure to assist you. Thank you for your positive feedback; it means a lot to us. We value your recommendation! Best regards, Crown Relocations

Rated 5 out of 5 stars

Communication and time response was…

Communication and time response was great.

April 13, 2026
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Reply from Crown Relocations

Hello Luis: We're so glad that you were satisfied with our communication and response time. Thank you for your positive feedback! It is a pleasure serving you as a customer. Your kind words are appreciated by the team! Best regards, Crown Relocations

Rated 5 out of 5 stars

Professional Service

Thank you so much for Christina’s help throughout my move. Everything was a bit rushed on my end, but she managed it all incredibly well.

The accommodation she selected was an excellent fit for my needs, and the moving team in Adelaide was also extremely professional and lovely.

I’ve now settled in Melbourne successfully, and I really appreciate all the support from your team.

February 7, 2026
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Reply from Crown Relocations

Hello Icey: This is wonderful news! It is our pleasure to assist you. We appreciate your feedback and are glad everything went smoothly with your move. Thank you for sharing your positive experience with our team! Best regards, Crown Relocations

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