I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
Really good communication and understanding that has been lost in so many other businesses and organisations. Gemma and Phoebe both acted on what they said they were going to do in a timely manner. Th... See more
Company replied
I had a very good experience with CRS who gave a great response in helping to resolve my issue over a short period of time..all the staff I communicated with were very good and my special thanks to E... See more
Company replied
Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
Excellent & Helpful
Firstly. Speaking to someone on the phone quickly was excellent the person I spoke to Paul, was so helpful and friendly, which gave me such confidence that I was dealing with a professional company of which I was hoping that was and of which I believe is the case and has relieved my stress, Thank you Alan Reeves.
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Corus is always very polite and…
Corus is always very polite and friendly and this makes my dealings and interactions with the company much better and effective.
July 16, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your kind words will be passed onto your case handler. We do appriciate you taking the time to complete this review.
If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service rather than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors
Very Professional and polite
I had the privilege of dealing with an assistant named Bryan.
He was both courteous and professional in our dealings and represented the company really well.
Keep the good work up.
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Very friendly and helpful 👍
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Great service from bryan.…
Great service from Bryan explaining everything about the case and and moving forward 👍👍
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated, and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
I really I will recommend this company…
I really I will recommend this company to anyone. They are so understandable and so straightforward to deal with your case or any case again I really i’m very thankful how they handling my case
🙏
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Gemma is a True Professional
Gemma is a True Professional - she is courteous, kind and very helpful with my worrying enquiry.
A BIG THANK YOU, Gemma. ME
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Paul contacted me last week regarding…
Paul contacted me last week regarding my compensation claim. He was great! So friendly as soon as I answered the phone. He took his time in listening to me and explained the process clearly.
Made me feel comfortable and understood I couldn’t talk for too long.
Was like talking to a friend!
July 10, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for taking the time to leave your positive review. Your kind words will be passed onto your case handler. We do appriciate you taking the time do complete your review. As this is very helpful for us.
If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Great at his job nothing was to much…
Great at his job nothing was to much trouble for the guy I spoke to 😀
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated, and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
I missed a call so called back and…
I missed a call so called back and spoke to Emma, after security she updated me as to my case but I was impressed by her friendly and informative nature on the phone. It's always nice to speak to someone positive at the end of a long day!
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Paul. . I.e Mark P. .two Mercs ..
Aye. .top company keeping me informed and up to date etc. . Looking forward to the outcome by end of the year . .finger.s crossed . . .and Paul O Was v. Helpful ..(except a Gooner . Hahaha)
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us in continuing to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
Your adviser was very helpful and made…
Your adviser was very helpful and made me feel comfortable well done Bryan
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. We do appriciate any feedback, as this is very helpful for us. If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors.
Great service, friendly customer service agent
Very efficient, great service especially from the lady I spoke to on the phone, Brooke Wright, she was very helpful and very patient whilst waiting for myself to find an address on my phone.
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Paul helped me out with what I needed…
Paul helped me out with what I needed and got straight to the point. He was very helpful. Thanks
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Emma was brilliant
Emma was brilliant. She corrected my error in no time.
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Paul was knowledgeable and helpful
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us. If you would like to provid any feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors.
Bryan Gave an update as to where the…
Bryan Gave an update as to where the claim is and was very informative. Get to chat to and ask relevant questions about the ongoing claim and potential outcome.
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
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