We searched this cruise on several sites. Other sites had hidden fees, full fares for 3rd and 4th passenger and little to no onboard credits. Cruisebound had better base rates, no hidden fees, d... See more
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Review summary
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Reviews shaping this summary
Francine took the time and effort to help me in ways that none of the other agents did. She was not only Professional but extremely helpful and informative to helping me understand what my options and... See more
I am wheelchair dependent. Two separate occasions the day after I booked our first ever cruise I called cruise bound for assistance. I spoke to two different agents (I caught the name of one, Cait) bo... See more
I have wanted to go on a cruise for a very long time, but could never decide how, when, what cruise line, etc. while Speaking to a friend after she had just returned from a cruise recommended the app,... See more
Company details
- #13 of 19 best companies in Cruise Travel Agency
- #110 of 200 best companies in Travel Agency
- #16 of 44 best companies in Travel Aggregator
Written by the company
At Cruisebound, we are passionate about making cruising easy and accessible for everyone. We offer a seamless online experience that allows travelers to find and compare cruises from every major cruise line. Whether you're planning a family vacation, a romantic getaway, or a solo adventure, Cruisebound provides all the options you need to tailor your perfect cruise experience. Comprehensive Selection: We feature a vast array of cruises from all the top cruise lines. Whether you want to explore the icy beauty of Alaska, bask in the Caribbean sun, or sail through the Mediterranean, our platform makes it easy to find cruises that match your schedule, budget, and style. User-Friendly Experience: Booking your next cruise vacation should be straightforward and fun. With Cruisebound, you can compare prices, itineraries, and amenities from the comfort of your home, without any added fees. Our intuitive website ensures that planning your cruise is as enjoyable as the cruise itself. Expert Guidance: Our team of cruise experts is always here to help. We understand that every traveler has unique needs and preferences, so we offer personalized support via phone, email, and live chat. Whether you need advice on choosing the right cabin or have questions about shore excursions, we're here to ensure your cruise experience is smooth and satisfying. Cruisebound Rewards: Our loyalty program rewards you every time you book. Earn onboard credits that you can spend on special meals, spa treatments, or shore excursions. The more you cruise with us, the more you earn! Commitment to Satisfaction: At Cruisebound, your vacation satisfaction is our top priority. We strive to provide not only the best prices but also the best service. We are always adapting and evolving to meet and exceed our customers' expectations. With our vast selection, user-friendly platform, expert advice, rewarding loyalty program, and dedicated customer service, your perfect cruise vacation is just a few clicks away. Experience the joy of cruising with Cruisebound, where your next adventure awaits!
Contact info
228 Park Ave S, 10003, New York, United States
- 1-844-4597245
- contactus@cruisebound.com
- cruisebound.com
Find the best deals on Cruisebound
4.7
Excellent
605 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Cruisebound is easy to navigate and…
Cruisebound is easy to navigate and customer service is excellent.
April 14, 2026
Quick and excellent service provided.
April 10, 2026
Dismal customer service!
I'm s chaplain and try not to be critical but this is one of the worst businesses I've ever had the displeasure of engaging..... just awful customer service.
April 13, 2026
Unprompted review
Reply from Cruisebound
Hi Tom,
We are here to help, but our team has been unable to get in contact with you. Please ensure you are reaching us at our official channels, found at https://www.cruisebound.com/contact-us.
Regards,
Cruisebound
Quite simple
April 9, 2026
The ease of booking
April 11, 2026
Thank you Francine!
We initially had a few issues with changing sail dates and cancellation fees we were unaware of, but we were able to get everything cleared up with Francine! She was very transparent and helpful; thanks to her we were able to move our cruise to a time & location that works better for us. We booked this for my mom's 60th birthday and just told her the surprise the other day- she's thrilled and we're all excited for the trip! Thank you so much Francine for your help!
April 10, 2026
Unprompted review
Reply from Cruisebound
Hello,
We’re sorry for the frustration caused by your booking experience.
Our team made multiple attempts to assist, but we’re unable to continue support in cases where our team is not treated respectfully.
Regards,
Cruisebound
You exclusions activity websites are…
You exclusions activity websites are not only one and price are different, also too expensive . Your 1800 phone number no one to pick when I wait to call at the midnight in USA and 9:00am in Italy.
April 3, 2026
Reply from Cruisebound
Hi Michele,
Thanks for your feedback. We offer shore excursions in partnership with Shore Excursion Group, but customers are not required to use this service. Our phone hours can be found at https://www.cruisebound.com/contact-us - we have live agents available 9 AM – 6 PM ET and AI support outside of that.
Regards,
Cruisebound
We checked several different places to…
We checked several different places to purchase the same cruise and Cruisebound was by far the best deal! If unsure the hold process is nice. Very easy to book.
April 1, 2026
Easy to navigate and best prices
April 1, 2026
Great company great support
This is a great company and they're very creative. It is easy to see why they are growing so fast. Their prices are cheaper than booking directly with the cruise companies and their support is phenomenal.
April 3, 2026
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