Cruise and Passenger Services Limited Reviews 1,022

First time user of CPS and couldn’t be happier- very easy following directions - young lady checked our booking and took photos of car - very friendly and helpful - at the end of our cruise CPS desk w... See more

First time user of CPS and first time for a cruise based at Portsmouth. Very good experience from beginning to end. Clear directions beforehand and from the moment we approached the terminal itself we... See more

Works well ..staff lovely very welcoming look after your car. it’s so easy to park at either Southampton or Portsmouth (used both) might be bit more expensive than other car parks but for me with it b... See more

Used CpS for cruise on FO from Portsmouth Fabulous service from booking to pick up at end of cruise Clear instructions received when booked on how to check in on arrival at Portsmouth cruise te... See more

We booked for the Dover Cruise Port parking and the staff, both on the phone and at the port were amazing. I was on crutches due to a recent knee replacement and we were allocated a disabled parkin... See more

Service was excellent, professional and very officiant. From arriving at the Ocean Cruise Terminal everything was very straight forward and handled perfectly. Obviously a well oiled process that was h... See more

We decided to pay extra and use CPS due to the proximity of the car drop off point to the Queen Elizabeth II cruise terminal at Southampton. The service we received was faultless. The drop off was... See more

From the time we arrived at Southampton, for a cruise, to the time we collected our car, I cannot fault the service. The drop off procedure we easy and stress free. The location to drop of... See more

Our go to for parking at Southampton. Never had an issue at all. Great service every time, and the one occasion we had to bring a different vehicle, the change was carried out quickly and ef... See more

I had parking booked for a P&O cruise that was cancelled less than 24hours notice this week. We also had parking booked indepenedently with CPS. I received comms from them to say they'd do a full refu... See more

Just love CPS!! I did stuff up my booking, but the wonderful lady that I spoke to this morning is a credit to the company. All fixed with no fuss and a pleasure to speak to. Our upcoming trip will be... See more

We have used the service at Dover on several occasions now & it is 1st rate. Booking is extremely easy - either online or phone. Directions for drop off are very clear & precise. And the staff a... See more

Booked my parking yesterday, I hadn’t realised it needed to be booked in advance. Sandy was very helpful and was able to book my parking without any issues. Very thankful customer, quick and efficien... See more

This was the first time that we have embarked at Southampton and we were anxious. Our fears were unfounded as we enjoyed a smooth and professional experience. Upon disembarkation we were on our way in... See more

From the moment we arrived at Dover Cruise Terminal CPS did a wonderful job. Straight into parking area to be greeted by very helpful and friendly staff who helped up unload the cases and even showed... See more

I left my vehicle at Portsmouth while away on a 12-night cruise with Saga. The entire process with Saga and CPS from beginning to end was smooth and trouble-free. I’d therefore have no hesitation... See more

Spoke with a Loverly lady called Sandy who with the help of her Supervisor Sarah Managed to Sort out the problems I was having about parking.. They where working in there call centre.. I Have never... See more

Excellent service with a smile, from all the guys and gals at Dover cruise terminal. Even escorted us to the car, which was parked under cover, on the old station platforms. Many thanks.

The ease of parking at Dover so simple, Met by the team team leader Graham said car will be looked after and kept safe and returned in excellent condition.

Excellent customer friendly, easy to use service. This company went out of their way to take care of our vehicle that had a security issue that Land Rover Jaguar were unable to fix before our cruise.... See more

Easy, hassle free parking and I just want to give a big shout out to Debbie, the wonderful lady at Southampton Dock this morning with CPS parking who helped us out immensely…thank you for being brilli... See more

Excellent service at Mayflower cruise terminal southampton from arriving at the terminal getting car booked in to receiving our car back. Easy to get from ship to cps car park staff very polite at ch... See more

Booked parking with CPS for a 14 day cruise from Dover Cruise Terminal 2. Clear directions to the drop off point where we were met by an extremely pleasant lady who immediately summoned a porter to un... See more

After discovering the day before our cruise that we had correctly booked our complimentary parking, you can imagine the panic! With zero expectations, I rang CPS and spoke with the lovely Sonya who... See more

From the very beginning everything went well. Smooth, wonderful staff. First time user. Drop off/Pick up - no problem. Will certainly use again when I leave Portsmouth.

A very good efficient experience. Handover on arrival was excelent with luggage handling being slick. On return it was good as well.

A perfect experience at your Dover terminal, friendly staff made it so smooth and fast, 5 Stars all the way

All very efficient and hassle free. Parking couldn't be simpler and staff very pleasant

Excellent service on leaving car. Exactly the same when picking up after cruise

Parking at Portsmouth excellent. Staff great and very efficient. Car waiting just outside terminal on disembarkation too. Can't fault this service.

Efficiency mostly. But care of my car and Seamless service hit it right on the nail. Thank you

Ease of booking and parking. Also the staff were friendly and helpful.

Fast, efficient and right next to the ship

Very high charge rates Good agents at pick up

I cannot fault this company. We have had to move our cruise, which they handled seamlessly, and subsequently had to cancel the cruise and the parking, and the communications were answered immediately.... See more

Their services are excellent, but I strongly advise against calling them. The call center agents are incredibly rude. I recently called to amend a booking, and, oh my goodness, the lady who answered... See more

Very helpful staff who get you to and from the car park to the terminal and back. It is cost reasonable and efficient. The area they use as a car park is safe and monitored but is small and requires c... See more

On arrival (Mayflower terminal, Southampton) the scene was chaos- cars everywhere, no staff and one security guard sending me into a lane that once down, I was told I was in the incorrec... See more

Parked at Southampton for cruise with CPS .on return was told car had been left open as key battery was flat ,funny because I changed it recently . Car was filthy .birds mess. Radio left on Kiss rad... See more

On arrival we joined the CPS queue at Southampton to unload our luggage, which took 20 minutes. We were greeted by a lovely lady who took pictures of our car took the keys and summoned a po... See more

I very much like that the luggage is taken from you and delivered to the ship. It was also easy to find the cases again in the car park when we returned. Some of the parking bays are a bit n... See more