Cruise Retail Academy Reviews 

505
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the courses for being interesting, clear, and comprehensive, effectively preparing them for their careers. Many people appreciate the practical, engaging modules with relatable examples, which boost confidence and make complex topics easy to understand. The flexible learning pace and informative content are frequently highlighted as valuable aspects of the user experience. Reviewers commend the staff for their professionalism, dedication, and supportive guidance throughout the learning process. People often mention the personalized interactions and the team's ability to provide accessible, quality education that opens doors for career advancement. The overall service is described as excellent, with many expressing gratitude for the helpful and motivating support received.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the courses as interesting,... See more

Staff

Clients share positive opinions on staff, frequently expressing gratitude for the team's support,... See more

Product

Users describe positive interactions with product, finding the courses well-articulated, informative, and... See more

Service

People report positive experiences with service, often highlighting the clear, actionable guidance provided... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very interesting courses,easy and teaching us more before one day we find our self onboard,free of charge that is hardly to find..this is actual amazing.I learned so much courses and so i am ready t... See more

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

505 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(505)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

What made this experience amazing is…

What made this experience amazing is that I didn’t have to feel like I’m doing anything alone. Thanks to Rob, Adrian along with Yalivette, they helped me every step of the way, and for that I am forever grateful and thankful. 🙏

January 24, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks Sasha-Lee - best of success!

Rated 5 out of 5 stars

E learning

The e learning is making preparations easy before embarking
Prompt emails notifying me of my progress
Availability of websites to make refferences to

January 22, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks Henry!

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Rated 5 out of 5 stars

The best ever

The best ever, very grateful and thankful.

January 16, 2025
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback Rebeka!

Rated 5 out of 5 stars

Very exciting opportunities and highly…

Very exciting opportunities and highly engaging staff, they knew my profile and had some great ideas on ways it could apply to positions

January 14, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback Nicolas!

Rated 5 out of 5 stars

I had an incredible time with the…

I had an incredible time with the courses, each offering deep insights, and the research is presented exceptionally well.

January 5, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback Crystal!

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Rated 5 out of 5 stars

Great support

All the support I received from the CRA team before my scheduled training day was exceptional. The communication was clear, helpful, and made me feel confident and well-prepared for the task ahead.

December 8, 2025
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Reply from Cruise Retail Academy

Thanks for your feedback Douglas!

Rated 5 out of 5 stars

Insight into Swiss watchmaking and Cruise retail

The course offers a clear, well-structured insight into Swiss watchmaking, brand heritage, movements, materials, and the level of service expected in premium environments. It combines technical knowledge with practical retail understanding, making it especially valuable for those aiming to work in luxury, travel retail, or cruise ships.

I highly recommend this course for anyone serious about developing a career in luxury watch sales.

December 16, 2025
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback!

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Rated 5 out of 5 stars

The best company!

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted with the most important decision of my life, and they have surprised me very positively.

November 10, 2025
Unprompted review
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Reply from Cruise Retail Academy

Thanks Rejane for your feedback - much appreciated. Wishing you a great contract on Prima!!

Rated 5 out of 5 stars

The Self Awareness module was insightful and valuable

The Self Awareness module was incredibly valuable and eye-opening. I appreciated how clearly the content connected personal beliefs, values, motivations, and behaviour to leadership effectiveness. The exercises were practical and helped me reflect deeply on how I come across to others, especially the concepts of the blind spot, the ripple effect, and the importance of the Kaizen feedback cycle.

The DISC assessment was also very insightful and aligned well with the rest of the module. Overall, the course was concise, engaging, and immediately applicable to my professional development.

Thank you for such a well-structured and impactful learning experience.

December 5, 2025
Unprompted review
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Reply from Cruise Retail Academy

Obrigada Juliana! :-)

Rated 5 out of 5 stars

Appreciation to the CRA team for their exceptional support

I’m truly grateful for all the support and guidance I have received from the Cruise Retail Academy team throughout this entire journey. The training has been clear, encouraging, and extremely helpful in preparing me for my upcoming embarkation. I really appreciate the professionalism and dedication of the whole team. To Adrian and Rob, May God bless you.

December 5, 2025
Unprompted review
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Reply from Cruise Retail Academy

thanks Nebert for your kind feedback

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Rated 5 out of 5 stars

How the modules are well organized and…

How the modules are well organized and detailed this was the best part of this Journey.
The module podcasts makes it easy to understand anything I have covered.
I recommend this to anyone

December 4, 2025
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback!

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