Cruise Retail Academy Reviews 

507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and personalized support throughout their journey. People found the training modules to be clear, practical, and highly informative, offering valuable insights and real-life examples. Many users reported a significant boost in confidence and skills, feeling well-prepared for their career opportunities. The overall user experience is frequently described as engaging and well-structured, making learning enjoyable and effective. Consumers appreciate the comprehensive nature of the courses, which provide essential knowledge and prepare them for new roles.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the learning process is easy to... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Product

People report positive experiences with product, finding the course content exceptionally well-structured and... See more

Service

Users describe positive interactions with service, highlighting the excellent introduction to the cruise... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the continuous support and communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(507)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

True Professionals Lead with Positivitism

Following our interview, I feel more hopeful about the future. Thank you for the value you placed in me. As you can imagine, preparing for a job interview can stir a wide range of emotions. You placed your trust in me and you made it visible. That kind of affirmation can uplift even the most discouraged soul. It was a true honor to meet you.

October 15, 2025
Unprompted review
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Rated 4 out of 5 stars

SELF ASSESSMENT

I appreciated the option of doing this course .
Most of us have done these things before but never really took note or stepped back and assessed our behavior.
Thank you CRA for making this very informative course available at the click of a button .

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

The information provided is clear and…

The information provided is clear and understandable. I had to cross check with other available sources and all the information was up to date. I learnt a lot and my enthusiasm grew at each point. It was indeed an amazing opportunity for me as I added to my knowledge and refined my knowledge

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for this

Cruise Retail Academy could be the greatest connection between experienced or future seafarers and cruise companies. Knowledge you are sharing, with examples and the videos, feedbacks and answers are beyond helpful. Thank you for this.

October 7, 2025
Unprompted review
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Rated 4 out of 5 stars

Very well delivered

The podcast is clear , making it easy to understand . however , I am not sure is it just my phone that don't appear any picture when it comes to the quiz ? It does not appear also while I'm doing my quiz for Cruise Retail Diploma .. Is there anything ai should do or update ?

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Adrian for the learning…

Thank you Adrian for the learning program most of us we are learning a lot and refreshing our skills we appreciate all your good work and free certificates it's Amazing , great educational for Free Thank you so much

September 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful

Wonderful, full of details. I appreciate all the effort for investing knowledge in this amazing Academy. As a person who had a lot of experience on the ships still I learn a lot. Thank you :)

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Finally my embark first day on dufry

I would like to thank Rob for being my agent and for assisting me through the whole process until boarding at the Dufry shop on the cruise.
I’m boarding today, and soon everyone else in the group will be boarding as well—just a little patience and your turn will come!

September 3, 2025
Rated 5 out of 5 stars

Lots of knowledge and rich content for sales people to digest

I can attest the diploma package encompasses all that I have learnt in my 10 years experience in a nutshell.
I wish the course would go deeper to showing how one should open a conversations with high end / luxury clients to create trust. This will help one to build up on the opening statements especially for those of us who have no experience in selling luxury merchandise or delt with luxury clients.

September 7, 2025
Unprompted review
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