The cruise booking process with Cruisetopic was seamless, all thanks to Violeta. As this is my very first cruise, I had a lot of questions and uncertainties. Violeta proved to be an outstanding sales... See more
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Review summary
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Reviews shaping this summary
I would like to express my highest praise for your agent, Vedrana, who assisted me in organizing my very first cruise. Since this is my first time traveling this way, I had a lot of questions and unce... See more
Company replied
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Up to now everything Ok
Up to now everything Ok, I am looking forward to this cruise trip.
April 29, 2025
Reply from Cruisetopic
Thank you for your feedback! We're so glad to hear that everything is going smoothly so far. We’re sure your upcoming cruise will be an unforgettable experience. If you need anything else before you set sail, feel free to reach out — we’re here to help! 🚢✨
Reply from Cruisetopic
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Our team always strives to provide well-organized and friendly support, and we’re happy it made a difference for you. We look forward to assisting you again in the future! 🌟
Reply from Cruisetopic
Thank you so much for your kind words!
We're truly happy to hear you appreciated the speed, clarity, and availability of our service. Being there for you at every step is what we strive for—and it’s a pleasure to know it made a difference.
We can’t wait to organize your next adventure! 🌍✨
VERY GOOD STAFF
THE STAFF IS VERY GOOD , AISELA IS THE BEST .
QUICK RESPONSE , GOOD SUGGESTIONS AND VERY HELPFULL WITH INFORMATION
April 23, 2025
Reply from Cruisetopic
Thank you so much for your amazing feedback!
We’re so happy to hear that you had such a positive experience with our team—and especially with Aisela! 💙
Providing quick, helpful, and personalized support is what we aim for, and it’s wonderful to know it made a difference.
We can’t wait to assist you again with your next adventure! 🌊🛳️
Emma is very helpful
Costumer care are very helpful and with prompt reply.
I highly recommend to cruise with Cruise Topic
April 14, 2025
Unprompted review
Reply from Cruisetopic
Thank you for your wonderful review, Kathleen!
We're so glad Emma and our team could provide the support you needed with quick and helpful responses. Your recommendation truly means a lot to us!
Here’s to many more unforgettable cruises together! ⚓🌟
Cruisetopic Please help
I have sent you my complaint and yet I get no reply. We should depart on MSC Europa on the 7th May 2025. I know nothing about our situation and getting nearly no feedback at all from your side. Quote number 60373.
PROBLEM SOLVED
Thanks for your professional approach and for solving my problem. Amazing staff, especially special thanks goes to Angela. I will be booking more cruises in the future.
April 14, 2025
Unprompted review
Great customer service
Great customer service! Our needs were met professionally and quickly.
Would reccomend!
March 20, 2025
Reply from Cruisetopic
Thank you so much for your feedback, Madalina! We're thrilled to hear that you had a great experience with us. We can't wait to help you plan your next adventure! ✨🌍
Reply from Cruisetopic
Thank you for your kind words, Madhu! We're glad you had a great experience and enjoyed your trip. Hope to see you on board again soon! 🚢😊
During the reservation the cabin type…
During the reservation the cabin type was suite but after I made the payment and confirmed it changed to sea terrace! This is different a suite is different from sea terrace
March 8, 2025
Reply from Cruisetopic
Thank you for your feedback, Soliman. We completely understand your concern and appreciate the opportunity to clarify this matter.
The cabin you selected at the time of booking was categorized as a Sea Terrace by the cruise line and classified as a suite. Although the name may differ from traditional suites on other ships, the cruise line set its pricing and category as a suite.
We always strive for transparency and want to ensure you feel confident in your booking. If you have any further questions or concerns, please don’t hesitate to reach out. We're always here to assist you!
The Agent was very helpfull and good adviser and full of qualities.Without his help and kindness I would nota fullfil The trask of reservation
The Agent was very helpfull and attentiv a
March 8, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Zamfir! 😊 We're thrilled to hear that our agent was able to assist you and make your reservation process smooth and easy. We're always here to help and support you! Looking forward to assisting with your future travels! 🚢✨
Saved by Greta
I had to cancel my cruising trip for medical reasons, and it started a long process of trying to refund my money back.
I honestly think that without Greta (Head of Cruisetopic Customer Service) it would never be solved. We exchanged almost a 100 e-mails during a four-month period. She was always helpful, fast, kind and up-to-date with answers.
I think this is a real example of an excellent and professional employee.
Thank you very much and I`m looking forward to plan my future trip with CruiseTopic again. Best!
Dino Dabro
January 27, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much, Dino, for your kind words and for taking the time to share your experience! 😊 We are truly sorry that you had to cancel your trip, but we’re so happy that Greta was able to assist you every step of the way with professionalism and dedication. She is indeed an invaluable part of our team, and your recognition of her effort means a lot to us! 💙
We can’t wait to plan your next trip together and make your future cruise an unforgettable experience! 🚢✨
Wishing you all the best, and see you soon!🌍⚓
Reply from Cruisetopic
Thank you for your feedback, Gabriel! Your satisfaction is our priority. We look forward to planning your next cruise trip!
Great experience
Great experience, workers are extremely polite and helpful, our every need and problem was worked out quickly and effectively.
February 18, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Ljubica! 😊 We're thrilled to hear that you had a great experience and that our team could assist you promptly and effectively. We look forward to helping you plan your next adventure! 🚢✨
Reply from Cruisetopic
Thank you for your review Ivan! We're glad you enjoyed our service. We look forward to seeing you on boeard on your next adventure with Cruisetopic.
The best cruise agency
February 17, 2025
Reply from Cruisetopic
Thank you for your kind words Carmen! We're thrilled to be your go-to cruise agency and truly appreciate your trust. 🚢✨
We look forward to helping you plan your next adventure!
A Fantastic Booking Experience
What made your experience great? - Codrin!
What is this company doing well? - Having a great employee as Codrin!
I recently had the pleasure of working with Codrin from Cruisetopic, to reserve a cruise for myself and my friends, and I couldn’t be more impressed with the experience. Codrin was incredibly fast, capable, and patient throughout the entire process. I had a lot of questions, but he answered each one promptly and thoroughly, ensuring I had all the information I needed to make the best decisions.
The entire booking process was incredibly smooth and fast. I highly recommend Codrin and Cruisetopic to anyone looking to book a cruise — top-notch service from start to finish!
February 19, 2025
Reply from Cruisetopic
Thank you so much for your wonderful review Simona! 😊 We’re so happy to hear that Codrin made your booking experience smooth and enjoyable. He truly strives to provide the best service, and your feedback means a lot to us. We look forward to assisting you and your friends again in the future! 🚢✨
More than five starts
More than five starts
Thanks alot...
Donatella, Rita & Eszter.
Really all of you are very helpful, keen punctul, professional, and so kind
You are so super and great
My realy great plausear and Thanks
February 20, 2025
Reply from Cruisetopic
Thank you so much for your amazing review! 😊 We're delighted to hear that Donatella, Rita, and Eszter made your experience so special with their professionalism, kindness, and dedication. Your feedback truly warms our hearts! We look forward to planning your next cruise trip. 🚢✨
Reply from Cruisetopic
Thank you for your feedback, Munira! We're glad to hear that communication has been smooth, and we’ll make sure it continues that way.✨
Feel free to reach out anytime!
Very professional staff!
February 4, 2025
Reply from Cruisetopic
Thank you for your kind words! We're thrilled that you had a positive experience with our professional team. We can't wait to organize your next trip! 🌊🤗✨
They were great from first touch!
They were great from first touch. This is our secound booking with them. They were patient with us, helpfull, kind and trusty.
They make us several offers depending on our budget and dates.
So all the praises for miss Tea from Cruisetopic.
February 6, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Leo! We’re thrilled to hear that your second booking with us was just as positive as the first. Tea and the team are always happy to help and make sure you get the best options within your budget and dates. We can’t wait to organize your next trip! 🌊🤗
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