I’m an old Cryptopay user, I used their service for several years, probably since 2017. I was always satisfied with them, the registration and verification process are very simple and fast.... See more
Company replied
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See what reviewers are saying
I'm with Cryptopay since 2016 and whenever I need something solved by their support team I will receive an answer within the next few hours. If you have to reset your 2FA it really just take around on... See more
Company replied
After buying some crypto previously I decided I want to withdraw my balance. I checked my account to see that they charge me a storage fee and they also asked me to re-verify my account because... See more
Company replied
It is a serious company and I am more than happy with it. They have fast support whether it is communication via live chat or email. Crypto exchange is excellent. Crypto exchange to fiat is excellen... See more
Company replied
Company details
Information provided by various external sources
Founded in 2013, Cryptopay is one of the most popular and established digital currency service providers in Europe. However, our market isn’t limited to European countries, and our services and products can be used globally. We started as a payment gateway that allowed merchants to accept Bitcoin. The company first focused on API, making selling, buying and storing bitcoin a fast an easy experience, then we developed a full-blown digital wallet complemented with prepaid cards and payment services.
Contact info
London, United Kingdom
- support@cryptopay.me
- cryptopay.me
You should know
2.9
Average
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay away!!!
Stay away!!!! They have had issued with their card processor for almost 2 years and as a result, they have been keeping my funds in my crypto card since the issue began. There's nothing that affected customers can do but just wait.
October 14, 2024
Unprompted review
Reply from Cryptopay
Hello Hassan,
Thank you for your feedback.
You're right, the issue with our previous card processor has been ongoing, and unfortunately, all we can do right now is wait for a resolution. We completely understand the frustration, and, being on the same page with our affected customers, we keep pushing for updates. We will notify everyone as soon as we have more information.
Thank you very much for your patience during this time.
Trash company!
I opened an account two years ago, received a credit card and did not use it. I recently found out that they blocked it. They asked for additional documents. I gave them everything! Declaration of income, agreements on the sale of real estate with payment documents. They replied that they refuse to serve! This is trash, not a company! Good thing my money wasn't there!
September 24, 2024
Unprompted review
Reply from Cryptopay
Hi Oleksandr,
We understand your frustration, and we’re truly sorry for the disappointing experience you’ve had.
The card was blocked due to the licence revocation of our former card provider, and we did send regular updates to keep our clients informed of the situation.
Your documents were requested as part of our security check, which is implemented to ensure the safety of our users. Unfortunately, your account didn’t meet the necessary requirements during this review. We completely understand that this is frustrating, and we’re truly sorry for any inconvenience it has caused.
If there’s anything else we can do to assist or clarify, feel free to contact us at support@cryptopay.me.
Company full of liars
Company full of liars, have arb stuck in my account. Been promised the recovery tool now for 7 months.. apparently they can't just refund me the small amount I lost due to error. Even though I have but 10s of thousands of pounds through the platform and made they rich just off my fees alone. Stay away from these Russians.
September 4, 2024
Unprompted review
Reply from Cryptopay
Hello Darren!
We are really sorry how this situation turned out. Please understand that we really appreciate your loyalty to Cryptopay, and we are always willing to help our users. In this case the solution is out of our possibilities, as the networks or coins we can support depend upon our liquidity provider which is an external company, and we can't control what choices they make.
From our side we have been pressuring them and asking for ETA's on when the recovery tool will be implemented, but as you have experienced it is not a quick procedure.
We hope that eventually this recovery mechanism will be implemented, and we will be able to recover your ARB.
Absolute scammers!!!
Absolute scammers trying to play a decent startup.
More than a year ago, this service lost his license of service his bank cards, and therefore, I got money stuck in their non-working bank card account. For a whole year they were fed promises that they would sort out the problem. And now that they are starting with a new bank card program, they have blocked my access to my account under the reason of "additional verification". When I opened the account, they had no problems with my residence permit in Switzerland, but now they do not accept a residence permit for verification. I finally lost access to my funds. Don't even get close to these scammers.
September 4, 2024
Unprompted review
Reply from Cryptopay
Hi Alex,
We understand how frustrating this must be, and we’re sorry you’re feeling let down. To clarify, it was our former payment provider that lost their license, not us, and unfortunately, refunding those funds is in their hands, which ties ours in this situation.
As for the reverification process, we totally get how inconvenient it can be. However this step is required by our regulator, and we can’t bypass it – even though we wish we could make it easier for you!
We’ll be happy to help you reunite with your funds, please reach out to us at support@cryptopay.me.
I genuinely thought CP was a secure &…
I genuinely thought CP was a secure & above board entity but it seems like they are just like all the other scammers!
After trying to access my account I was directed to security check. That’s fair enough but then after approval I try to log in I’m declined & asked to go through more security checks. After several weeks of ping ping msg’s I’ve now been sent pages of re instatement questions to answer. What a con, 5 star delaying tactics - it’s obvious they do not want you to withdraw or access funds -BE WARNED!
August 20, 2024
Unprompted review
Reply from Cryptopay
Hello Tony,
Thank you for sharing your concerns. We're really sorry that you’ve had such a frustrating experience with the security checks. These measures are in place to protect your account, and we want to assure you that there’s no intention to withhold your funds.
Cryptopay is a secure and above board entity, but we know that some of our processes can feel slow and complicated. There’s always room to grow, and we want you to know this isn’t about you personally—some of these procedures just take time.
If you’d rather not continue with the verification process, we’d be happy to help you withdraw your funds and close your account. Just reach out to us directly and let us know what you’d like to do.
One of the best Crypto services.
I've been using Cryptopay to liquidate my Crypto for a while, and very rarely I faced any issues.
Had some problems, but the support team was super quick and solved them.
5 stars guaranteed.
August 6, 2023
Unprompted review
Reply from Cryptopay
Hey there,
Thank you so much for sharing your experience with us! We're thrilled to hear you find our platform reliable and that our support team was quick to help when you needed it.
We strive to provide the best support and service, so your 5-star rating means a lot to us 💙
My experience with Cryptopay has been wonderfull
My experience with Cryptopay has been fabulous.
The verification took only a couple of minutes, depositing funds and converting them to Crypto was a very smooth process.
So far I have no complaints with the service, really exited for the new cards.
August 6, 2024
Unprompted review
Reply from Cryptopay
Hi Gustas!
Thanks a ton for the awesome review 🌟 We’re super happy to hear that your Cryptopay experience has been so great! It’s fantastic that the verification and fund conversion were quick and smooth for you.
We’re just as excited about the new cards and can’t wait for you to check them out! If you’ve got any questions or need help with anything, just give us a shout. We’re here for you!
Thanks again for being part of the Cryptopay family 🚀
Horrible customer service
Horrible customer service, they never reply or respond to you and give you dumb ass responses if they even do reply. Have to verify identification multiple times before you can do any withdrawals. Actually withdrawals don't even show up as pending or being reviewed. Seems like they may even block you at times, waste of time leaving messages because no one returns the message.
July 5, 2024
Unprompted review
Reply from Cryptopay
Hello Harvey!
We're really sorry to hear about your experience, and we want to assure you that this is not the level of service we strive to provide. Our goal is to make our processes as smooth and efficient as possible 🙌
We want to resolve your withdrawal issues. Please contact us at support@cryptopay.me so we can sort this out.
Thanks for your patience, and we hope we can make things right.
Won't let you withdraw
After buying some crypto previously I decided I want to withdraw my balance. I checked my account to see that they charge me a storage fee and they also asked me to re-verify my account because my previous verification expired.
I completed all steps including sending a selfie + photos of my Id + bank statements and I login to see that they declined my verification and blocked all future attempts at verification.
THEY ARE A SCAM AND WILL STEAL YOUR MONEY! STAY AWAY!
Edit: This morning they verified my account and allowed me to withdraw, changing rating to 4 stars
July 2, 2024
Unprompted review
Reply from Cryptopay
Hello Tom,
Thank you for your honest review - it was never our goal to leave our clients without the opportunity to get access to their funds. Even if something goes wrong, our team is always there to help.
Hope, your future experience with us won't disappoint you.
We'll do our best to be the safest and the most user-friendly wallet for you from our side.
Scammer service
After receiving the money, they closed my account without any reasonable explanation.
June 26, 2024
Unprompted review
Reply from Cryptopay
Hello there!
We are sorry about the experience you've faced, but we believe you're considering us to be another service - we can close the accounts, but we never take our clients' money. Even in case of the account closure, we always help initiate a withdrawal first.
Please contact us at support@cryptopay.me - so that we can come to an understanding of what's going on.
Looking forward to hearing from you!
Russians who try to pass themselves off…
Russians who try to pass themselves off as foreigners
March 21, 2024
Unprompted review
Reply from Cryptopay
Hi Stefan,
Cryptopay is a company with a diverse team from various backgrounds, dedicated to providing the best service to our customers worldwide. We pride ourselves on our professionalism and the integrity of our team members, regardless of their nationality.
If you have specific concerns or issues with our service, please don't hesitate to contact our Support team directly at support@cryptopay.me. We are here to assist you and address any problems you may have.
Best regards,
The Cryptopay Team
Terrible service and unresponsive…
Terrible service and unresponsive support.
They charge you 0.0146682 ETH (~49 USD at the time of writing) per month just for holding assets if you do not use them. An ETH wallet is 42 bytes, 49 usd seems reasonable for storing this much data... I am unable to withdraw my funds because my account is unverified now even though I had all my information added. The support quality is bellow hell, they are unable to give you exact steps to verify an account. Been trying to verify my account for few weeks, they either don't like the document, the file format, photo quality, date, name... anything just to make the worst customer service... Don't recommend their service at all.
April 7, 2024
Reply from Cryptopay
Hello Aleksander,
We are really sorry about this situation. The storage fee was made to connect our clients with their forgotten funds. We always provide with options to avoid being charged and help with verification and other procedures if needed.
Please contact us one more time via support@cryptopay.me - we'll do our best to help you get access to your funds.
All the best.
Highly recommended
I've found Cryptopay to be excellent. I brought in a small amount of BTC to test and got a virtual card.
I used support and they were fast, friendly and knowledgeable.
They charge less fees and at a lower rate than some/most of their competitors.
Overall my experience has been excellent and I recommend them.
March 29, 2024
Unprompted review
Reply from Cryptopay
Hello Duncan,
We really appreciate your kind words about our service.
Our audience is the best, thank you for being with us 💙
Scammers. BE AWARE!
Biggest hoax of a company there is.
I applied for a business account and as a normal procedure they of course as for documents proving you are the business owner etc which is totally fine.
But it doesn’t stop there…they literally ask for the most stupid stuff just to make you dont want to join them.
After everything is sent to them and they have accepted all documents they come back with some bulls*** that “our companies turnover is too low, sorry bye”.
If thats the case they should have known that from the first documents they asked for or just literally asked about the turnover before asking about all the documents.
Besides that their debit cards dont worj no more so their whole service is useless for both private and the business account.
Biggest piece of s*** there have ever been in the crypto area.
STAY AWAY!
EDIT:
Their reply below my review is also just bulls***. I have after this experience with you guys signed up for multiple different vendors, and none of them have complained about anything.
Cryptopay will take all your information, and in the end deny you on some made up excuse. Don’t listen or read to the answers they have posted. It’s all just a marketing scheme to get more information from people.
If you are hesitating to sign up with this company, listen to your gut feeling otherwise you will regret it one way or another.
March 5, 2024
Unprompted review
Reply from Cryptopay
Hi there,
Please accept our apologies, we didn't mean to leave you under such an impression.
When applying for company onboarding, we need to request relevant documents in order to assess how well your company fits our requirements. If the company is not suitable for cooperation with us, we are forced to reject the application. We hope that despite this, your business will go uphill, and we will be able to cooperate in the future.
As for the personal account, yes, the cards aren't available in EU yet, but we are about to launch the new card programme, so really soon the situation will change.
We'll be happy to see you among our clients - both for personal and business accounts once the situation changes🙏
Very bad experience
Very bad experience! The registration process is a waste of time. Not recommended to deal with. They will just keep asking you about documents after documents and you will never get registered, I feel they just are collecting personal data for other purposes
February 21, 2024
Unprompted review
Reply from Cryptopay
Hello Dawod,
I'm truly sorry to hear about your negative experience with the registration process. It's certainly not our intention to make things difficult. We aim to maintain a balance between thorough verification for safety and a smooth user experience, but it seems we've fallen short in your case. Your feedback is invaluable for us to improve. If there's any way we can assist you further or perhaps review your case again, please don't hesitate to reach out to our email support@cryptopay.me.
Thank you very much!
The worst experience ever
The worst experience ever, the service registration process is unbelievable. I honestly don't recommend anyone register with them; it's a waste of your time and energy
February 19, 2024
Unprompted review
Reply from Cryptopay
Hello Mohammed,
I'm deeply sorry to hear about your disappointing experience with our service registration process. It's distressing to know that we've failed to meet your expectations to such an extent. We strive to make our registration process as efficient and straightforward as possible, but it's clear from your feedback that we have significant room for improvement. Your experience is not what we aim for, and we take your feedback seriously as it helps us identify areas where we can better serve our customers. If you're open to discussing your experience in more detail, or if there's anything specific we can do to address your concerns, please reach out to us directly through email support@cryptopay.me.
Thank you very much!
Unable to access my funds for weeks
I have been unable to access my funds for weeks as they have an issue with their app. When contacting their customer service their answer was "Unfortunately, we are still waiting for the update from our developers, and there's no ETA yet".
How can I trust them?
I hope I will be able to access the app again, once I do I will transfer all my funds and close the account.
December 8, 2023
Unprompted review
Reply from Cryptopay
Hello Rosario,
We're really sorry you have to experience this - we admit, it's not the best our performance.
The new fixed debugged version is almost around the corner - we'll contact everyone who's still waiting once the mobile stores publish the new versions.
We hope we'll be able to change your mind about our service 🙏
Have been trying to submit KYC for 5/6…
Have been trying to submit KYC for 5/6 months now. Just want to get funds out and now again today can't log in!! All my passwords were only reset yesterday!
Was told I can't submit info due to a technical error.. all very worrying..
You get a message eventually back but just go round and round in circles!! Hopeless..
December 4, 2023
Unprompted review
Reply from Cryptopay
Hello Jackie,
We're sorry to hear about the issues you're experiencing with your KYC submission and account access. For direct assistance and to resolve these concerns, it's best to contact the support team at Cryptopay directly. You can reach out to them at support@cryptopay.me.
Thank you in advance!
Cryptopay.me Serious Company
It is a serious company and I am more than happy with it. They have fast support whether it is communication via live chat or email. Crypto exchange is excellent. Crypto exchange to fiat is excellent. Sending to your bank account quick and easy.
If you are deciding on a wallet with full service, I can only recommend it.
P.S. you don't have to worry about providing documents, they need it to verify your identity.
December 6, 2023
Unprompted review
Reply from Cryptopay
Hello Jaro,
Thank you for sharing such positive feedback! It's wonderful to hear that you're satisfied with our services, from our swift support system to the efficiency of our crypto and fiat exchanges. Your recommendation means a lot to us.
Also, thank you for understanding the importance of document verification for identity confirmation. We're committed to maintaining high standards of service and security. If you have any more questions or need assistance in the future, please feel free to reach out 💪
The worst customer service experienced
The worst customer service experienced. Taking almost a month to sort an issue they invented themselves with no clarity. Blocking cards and holding on to funds. Very suspicious conducts at this company. Please be careful using their service.
December 4, 2023
Unprompted review
Reply from Cryptopay
Hello Sonia,
We are really sorry you have such an impression about our service.
We couldn't identify you just by your name, so we cannot provide any explanation here. If you have any questions regarding your case, feel free to contact us at support@cryptopay.me - we'll do our best to clarify the situation and help you.
All the best 🙌
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