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Rated 1 out of 5 stars

Registration date 29.01 deposit 65$. 02.02 withdrawal attempt 65$. The administration bans my account and requests confirmation documents. All the requested documents were provided by me on 03.02. A... See more

Company replied

Rated 5 out of 5 stars

I find the game's most captivating feature to be its constant development. The developers listen attentively to player feedback, regularly adding exciting new features, exclusive skins, and improving... See more

Company replied

Rated 5 out of 5 stars

I enjoy CSFAIL for its variety of games: my favorite is Crazy Wheel, though sometimes I switch to Mines. The site is convenient, loads quickly, deposits are instant, and withdrawals are fast too. The... See more

Company replied

Rated 5 out of 5 stars

The site works great, everything is extremely clear and simple. Deposits take just a second, and withdrawals are fast and convenient. The chat is excellent; it adds excitement and keeps things interes... See more

Company replied

Company details

  1. Gambling Service

Written by the company

This is where you can transform your cheap skins into worthy and expensive ones! Cool inventory has never been so accessible!


Contact info

3.6

Average

TrustScore 3.5 out of 5

234 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

SCAM SITE!

SCAM SITE!
First time I used the site and it was fine, deposited a small amount of 50$ and cashed out a 60$ skin, then recently they added crypto, so I decided to try the site for the second time and this is when hell broke loose!
I deposited 250$ played up to 300$ and wanted to cash out crypto but they KYC me instead, I sent what they asked for and they denied my KYC and blocked me from withdrawing my funds, they also did not give me any reason behind the ban or denial of KYC. They basically scam u when u win and resort to their shitty rules which state they have the right not to tell reasons behind banning or KYCing a player. Honestly I've never seen such unfairly written rules as well as a shitty experience with support and overall getting scammed and they do not try to hide it. Do not play there unless u wanna get scammed!

Ps. I have contacted support again as CSFail replied on this post, and feels like im talking to a wall... absolutely shit support and site that is never willing to help...

Their update says my kyc had “severe” issues lol what an absolute joke of a site… this isnt my frist time to KYC and if anything is wrong i should be allowed to do it again! Not only u ask for obscured stuff considering a first tier verification, all the requirements were not specific at all!

June 4, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello Mightofkay,

We're very sorry to hear about your experience and understand how frustrating this must have been for you.

Please know that we take responsible gaming, compliance, and security seriously — especially when it comes to KYC (Know Your Customer) procedures and withdrawal validations. These checks are mandatory in certain situations to comply with legal and anti-fraud obligations.

While we understand it can be upsetting, account restrictions and KYC denials are never made lightly. If your verification was declined, it's typically due to inconsistencies or missing data in the submitted documents. That said, we completely agree that you deserve a clear explanation, and we’d like to investigate this further for you.

Please reach out to our support team with your ID or ticket number — we’re here to help and will do our best to resolve this issue transparently.

UPD: we've checked the team and the verification was not passed due to severe issues with the documents you provided. For security reasons, we keep the information undisclosed.

Best wishes,
The CSFAIL team

Rated 1 out of 5 stars

The site dont block people with…

The site dont block people with gambling problems, its awesome that a gambling site dont have autoexclution option and the support dont block playera that wsmt to be blocked. I have seen how they block people which have been profit in the website. This website should be closed

June 5, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

We're sorry to hear about your concerns. While we currently don't have an automated self-exclusion system in place, we take responsible gaming seriously and are actively considering implementing additional tools to support players who wish to limit or block their access.

We always aim to be flexible and are open to individual requests—if any player wishes to take a break or restrict access, they can reach out to our support team, and we’ll do our best to assist.

Thank you for your feedback—it helps us improve.

Rated 1 out of 5 stars

Scam casino

Scam casino, if you are new player and you have luck, be ready that you gonna be scammed

I deposit, win, then they ask for verification, I give all what I must, they dont ask for more details and just tell, we dont approve, we cant tell you cause we cant)

Dont trust to them, if you win - you lose

May 27, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hi!

We’re sorry to hear you had a frustrating experience.

Just to clarify: we never request verification without reason — it's only triggered in specific cases when our security system detects unusual activity. If you believe this was a mistake, we encourage you to contact our support team directly and provide your user ID so we can look into the case and give you a detailed explanation.

Thousands of users win and withdraw successfully every day, and we’re proud of the transparency of our system. We'd love the opportunity to resolve this if there’s been any misunderstanding.

Thanks,

Rated 1 out of 5 stars

Support is trash, the casino is a scam.

This site is complete garbage. At one point I won a decent skin and tried to withdraw it, but while I was waiting for the trade, the site didn't send it and just returned the money to my balance three times. I lost my patience and kept playing — and the site drained everything in seconds.

Before that, I had already contacted support, but they didn’t respond for over an hour.

Today, I deposited again and managed to grow my balance, but I stopped too late and the site drained it all to zero once more.

Don't play on this casino. There’s no honesty here, and the support team is absolutely rock bottom.

I could say a lot about the support team because I work in this field — and in our company, if a support agent responds in more than 5 minutes, they get penalized for it!

DO NOT PLAY HERE.

May 8, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Dear user,

We’re sorry to hear about your experience, and we truly appreciate your honest feedback.

At the core of our platform is a fully random and provably fair system — something we’re proud of, even though we understand it can sometimes lead to tough moments as well as big wins. Many players have successfully earned and withdrawn valuable items, but knowing when to stop is always a personal decision that makes a big difference in the outcome.

Regarding skin withdrawals: they can occasionally take longer to process compared to other methods due to external platform limitations, but we encourage you to give them another try — they’re a reliable and popular option among many of our users.

As for the support delay, we sincerely apologize. This is not the standard we strive for, and we’re actively improving our response times to ensure quicker help moving forward.

Thanks again for taking the time to share your perspective — we’re always working to improve.

Best regards,

Rated 5 out of 5 stars

very good site with cs2 skins

very good site with cs2 skins, have really enjoyed playing on this platform and had even got wins here and there, overall the site is great if anyone has unneeded money to spend you can try your luck and maybe get even more!

March 16, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Thank you for your feedback, we really appreciate it. Have fun on our website and hope you will keep enjoying it.

CS.FAIL team

Rated 1 out of 5 stars

Dont play this website is a massive…

Dont play this website is a massive SCAM! I invest 400$ and i make 1.000$ when i try to withdraw is not working they Bann You ! 3 Days they told me will try to validate the account. Is a rushian website what i expect... DONT INVEST 1$ here full website with bots as well.

December 10, 2024
Unprompted review
CSFAIL logo

Reply from CSFAIL

We take security very seriously and have measures in place to ensure fair play for all users. In cases where there are suspicions of fraudulent activity, we may request additional verification. Have you reached out to our support team regarding your issue? We're happy to assist and clarify the situation.


Best regards,

Rated 1 out of 5 stars

SCAM

Hi guys, never play this site, as i say NEVER, my feiend deposited 60 dollars won 200 took out knife and CS FAIL just scamed him and said that he lost all his money and that his account was stolen, please read this before you play.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

csfail scam

csfail is a typical scam, then there will be more bots than users for status, connection to the crash + common bank. It is these bots that ruin when you place a bet on the win

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Typical Russian scam

Typical Russian scam
Typical Russian scam: when attempting to withdraw more valuable items, my account got banned due to 'third-party software usage.' After contacting support, I received a response asking me to record a 15-20 minute video of my gameplay, which I did and sent to them. However, I was informed that the verification of the 15-minute video would take up to a month. I do not recommend this.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

I transferred money to them

I transferred money to them, the money did not arrive on the site, I have been waiting for a response from support for more than a day, I do not advise playing here, they will not answer you, but they will take the money

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

I deposited money

I deposited money through cryptocurrency in USDC 2 weeks ago, I wrote almost every day that I never received money into my account, they feed me breakfast every day, that tomorrow or the day after tomorrow we will sort it out, but of course nothing changes every day. But today they answered interestingly that they did not receive my money for all my screenshots, that the money was sent to their wallet and this is perfectly possible and easy to check that the money arrived in their wallet 2 weeks ago, they couldn’t answer me anything intelligible for 2 week. I do not recommend making deposits on their website, you will never see the money. Working with a client who waits 2 weeks for his money is absolutely nothing.

March 29, 2024
Unprompted review
Rated 2 out of 5 stars

Theres much better sites..

They know how to do it

April 5, 2024
Unprompted review
CSFAIL logo

Reply from CSFAIL

Good evening! We always have a positive attitude towards criticism, everyone has different tastes, but can we find out in more detail what exactly you didn’t like? We can always listen to you in our support. We wish you a wonderful day!

Rated 1 out of 5 stars

What a sh1tty site

What a sh1tty site. dont ever put money on this gambling scam. its takes your money like a vacuum.
Fóck the owner of this and f@ck his wife. If your asking your self a question ,,should i play on csfail?" the anserw is easy, absolutely YES!!! Go ahead and win some dollars my guy. If u delete this post u gay asf my G

March 21, 2023
Unprompted review
CSFAIL logo

Reply from CSFAIL

Good morning. We are not a casino site. We are very sorry that you have such an opinion about us. All winnings depend entirely on luck, there is no cheating in this. You can check the fairness of the games yourself on our website. We hope that you will change your mind about our site in the future. All the best!

Rated 1 out of 5 stars

The worst gambling site ever when i…

The worst gambling site ever when i asked to block me on this site because iam addicted they said thats not possible. when i saw other people being blocked for no reason. !!!!DONT SPENT ANy MONEY ON THIS SITE !!!!

February 20, 2024
Unprompted review
CSFAIL logo

Reply from CSFAIL

Good afternoon. We are very sorry that you have such an opinion about the site. All winnings depend solely on luck. We hope that in the future you will change your opinion about our site. If you still have questions, you can ask them to the support team! All the best!

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