Consigned Sealed Delivered Reviews 806

appalling fraud of a company.
I suggest you all take the extra 10 mins out of your day and start small claims. don’t sit here typing and moaning and go and action! that’s the only way to get your money. Pay that filing fee and do it. You will never get your money otherwise. Unless you are willing to go through the legal steps, don’t bother expecting to get paid.

Terrible experience. I have been chasing payment for an item that was sold since January. No response. This feels like theft and I regret selling my item through this platform.

0 stars, not 1. A complete scam. I am reiterating exactly what I am reading and wish I had seen these reviews before trusting this company. I dropped off 1 item (fortunately only 1) 5 months ago and no one from the sales team, customer service or accounting has been able to provide me with an update if the item is sold or still in stock. It’s been 3 months of constant emails, calls and follow-ups with no update and now they have stopped replying to me altogether. This service is appalling, negligent and completely unacceptable. Worst consignment experience of my life!

Great selection, very friendly and helpful service and the prices are really good.

Terrible experience i cannot get my money back simce long time be careful don’t give them Items !

loved the team helping me. I spent more because of how fun they were. bravo!

I consigned several luxury designer items with CSD in December 2025 and agreed the proposed consignment prices shortly after.

Since then, the experience has been extremely concerning.

Timeline:
• December 2025 – My items were accepted for consignment and pricing confirmed.
• January 2026 – I followed up after noticing the items were no longer listed online.
• CSD confirmed that two items (Prada sandals and Gucci boots) had already sold, and that payment would follow once the 14-day returns window had passed.
• Late January → February – I followed up multiple times requesting a status update and payment information.
• I was repeatedly told that “sales would be in touch”, but no one ever contacted me.
• March 2026 – I am still waiting for a clear update or payment despite continuing to follow up.

I have even visited the store in person, where staff again said a sales representative would contact me — but that never happened.

At this stage:
My items have been confirmed as sold
They do not appear in my account
I have not received any statement or payment
I have been actively chasing updates for nearly two months

These were high-value luxury designer items, so the lack of transparency and communication is extremely worrying.

I hope CSD responds publicly and resolves this immediately. If I do not receive confirmation of the sale details and payment timeline shortly, I will have to pursue this through formal consumer and payment dispute channels.

Update
No Response Since Formal Complaint
I am updating this review to reflect that I submitted a formal complaint on 9 March 2026, and have still received no response from CSD.

It has now been over a week, and despite multiple follow-ups — including visiting the store in person — I remain without:
- any payment
- any statement of account
- or any clear update on the proceeds of items confirmed as sold

At this stage, my items have been sold, and I have spent over two months actively trying to obtain basic information and payment, without success.

In my experience, this demonstrates a serious lack of professionalism, accountability, and communication when dealing with sellers.

Based on how this has been handled, I would strongly caution others before choosing to consign items with this company, particularly where high-value goods are involved.

If this is not resolved immediately, I will be proceeding with formal recovery action.

Terrible experience consigning. I have been waiting for CSD to pay me the money owed on selling my item (just like most other reviewers here) for 9+ months. They are scammers, avoid consigning with them.
We should all pursue collective action. What they are doing is fraud and I cannot believe they can keep operating like this.

I’ve been a loyal customer and CSD never disappoints. I got very reasonable price quotes for my items and payments were processed fast. Will consign again

I consigned two items in 2024 and I have been trying to chase the team for an update and payment. Both items have been sold but I haven’t received any payment at all - I’ve tried calling, emailing, and WhatsApping. Zero response and escalation from the team. It’s a scam.

My favorite place to consign designer items. I highly recommend!

I would stay away from this comapny as they have no regard for their customers. Dealing with this company is beyond frustrating as they are slow to respond to pay. They are very good at ignoring emails!
3 months later and i am still waiting to be paid!

My go to place to consign and shop preloved items in London. The pricing team is very professional and helpful. Payments are always on time. Would recommend!

Same as everyone says.. What should be a great format, sadly let down by the fact, "YOU WILL NOT GET PAID UNLESS CHASE UP PAYMENTS EVERY SINGLE DAMN DAY".. Crazy way to run a business in 2026. Obviously has serious "cash flow issues". Sooner or later be bankrupt, leaving consignees, with nothing. Whoever is in charge, needs to be named and shamed.. Its NOT a legitimate business sadly.

Best consignment company! Ignore the reviews! They make me laugh so much. Me & my 3 friends have never ever had a problem. I’ve been consigning for over 3 years. I get paid on-time & have great communication from the girls. I love popping into the stores & having a chit chat too! I popped by yesterday & the girls really made me feel so welcome! Shows sometimes you really shouldn’t trust the reviews!

This company is beyond disappointing. I would suggest staying away. I have left many items with them and have been requesting an update regarding my sales and payout with no response for over a month mind you this happens every single time you request a payment. This is an absolute scam and I suggest staying away unless you want someone to make your life difficult.

I consigned items that have already been sold, but I still haven’t received payment. The company ignores every email regarding payment and is completely unresponsive. I do not recommend.

Great shopping experience with Laurie today! Thank you for being so kind and patient with me, can’t wait to receive my blouse and thanks to her I now know how to style it!

Scammed. I have been chasing for a significant payout for over 6 months after they 'sold' two of my items. The response I have received each time I have chased is that they will chase the Sales team, with no follow-up whatsoever. Hoping that I can get the rest of my items back.

Having emailed about two bags I had consigned last year with no communication, after sending several email to be told they were forwarded to another dept who I heard nothing from I have now had no reply. Poor customer service!