Support is very helpful. I was falsely reward banned, but support helped me get it resolved within 24 hours. I was also given a bonus for the troubles. I would highly recommend coming to big for your... See more
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Review summary
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smooth ui, instant cashouts, a lot of cases and variety of modes, also great support from Pulsed, helped a lot with the issue and didnt take too long for it to be completely fixed
Company replied
I had to contact support as I had a small bug when trying to withdraw and right away they knew what to do and got me fixed. Support answered in less than a minute as well, thank you, Carl
Company replied
I highly recommend the site! several options to have fun and with a very fair system. I was very impressed with the 24-hour support and always available
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Company details
Written by the company
Unbox your favourite Skin Today! Enjoy a free-to-play gaming experience now use code 'big' for 3 free cases.
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3.8
Great
222 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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Best website to gamble in CSGO
February 6, 2025
Unprompted review
Reply from CSGOBig
Greetings,
Thank you for your support! We're glad to hear you’re enjoying CSGOBig. Our goal is to provide the best gambling experience with exciting game modes, fair play, and smooth withdrawals.
If you ever have any feedback or need assistance, don’t hesitate to reach out. We appreciate you being a part of our community!
Happy gaming! 🎲🔥
Daren
CSGOBig Customer Support
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its crazy for you guys to let a person…
its crazy for you guys to let a person deposit just for then dont let a person withdraw and the support is terrible they barelly talk with you, and they do they talk with a attitude, they said they needed 1 week to fix my problem its been almost 1 month and still got no answer.
February 18, 2025
Unprompted review
Reply from CSGOBig
Greetings,
I'm Daren from CSGOBig Customer Support. I’m sorry to hear about your experience with the deposit and withdrawal process and the delay in resolving your issue. We truly value your business and take your concerns very seriously.
I’d like to look into this matter personally and help resolve it as quickly as possible. Could you please email me directly at support@csgobig.com with your account details? This will allow us to investigate the issue further and work towards a solution.
Thank you for your patience and for giving us the opportunity to make things right.
Sincerely,
Daren
CSGOBig Customer Support
Scam!!!
Scam!!!! Wont let you withdraw .
Beware! Do not deposit you won't win anything back!
February 23, 2025
Unprompted review
Reply from CSGOBig
Greetings,
I'm Daren from CSGOBig Customer Support. We take allegations like these very seriously. I want to assure you that our platform operates on a provably fair system—every game is verifiable to guarantee transparency and fairness in every deposit, wager, and withdrawal.
If you're experiencing any issues, please email us at support@csgobig.com with your account details. We are committed to investigating your concerns and ensuring that every aspect of our service meets our high standards of fairness and security.
Thank you for the opportunity to address this matter.
Sincerely,
Daren
CSGOBig Customer Support
I deposit my money to this site
I deposit my money to this site, won then i withdrawed and withdrawal never land. 18 days withdrawal stuck 0.17 solana. They told me to do kyc, i did and it got rejected. Contacted support then and told me i used fake id without evidence or argue.(i provided my id) They muted me from chat after complaining and ban me from live chat. I know yall going to read so atleast can i have my withdrawal
User ID is: 946e2441-ba9e-4d73-9653-0cadfc49efce
Update: I contacted support and they gave me the same excuse literally the same shit. Dont think they are legit because of this response they dont give a fk
February 17, 2025
Unprompted review
Reply from CSGOBig
Greetings,
I'm Daren from CSGOBig Customer Support. I understand your frustration regarding your withdrawal and the KYC process, and I appreciate you bringing this to our attention.
Our verification process is in place to ensure the security of our platform and prevent fraudulent activity. If your KYC was rejected, it was due to discrepancies in the submitted documents. However, I’d like to personally review your case to ensure everything was handled correctly.
Please email us at support@csgobig.com with any additional details, and I will make sure your case is thoroughly investigated. Your User ID (946e2441-ba9e-4d73-9653-0cadfc49efce) has been noted, and we will follow up with you as soon as possible.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Sincerely,
Daren
CSGOBig Customer Support
The live support is awful and i can't claim any rewards
The live support on the site replies to 2 messages and then goes mute i have to open 3 consecuative new tickets to finish the conversation, and when i kept asking the question which i didn't get a clear answer to, they just straight up banned me from live support, and my rewards page! I Can't claim a single reward!
February 19, 2025
Unprompted review
Reply from CSGOBig
Greetings,
I'm Daren from CSGOBig Customer Support. I’m sorry to hear about your experience with live support and the issues you're facing with claiming your rewards. That’s definitely not the experience we want for our players.
We aim to provide clear and helpful support, and I understand how frustrating it must be to have your conversation cut off or to feel like your concerns weren’t properly addressed. As for your rewards page, I’d like to investigate why you’re unable to claim your rewards and ensure this is resolved.
Please email us at support@csgobig.com with your account details so we can look into this issue further. We appreciate your patience and the opportunity to make things right.
Sincerely,
Daren
CSGOBig Customer Support
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Doesn't have a warning when depositing…
Doesn't have a warning when depositing that a minimum of 10 chips is required to withdraw. now i can't withdraw my balance
next time do that so normal people with a bit of spare cash can know whats next
February 17, 2025
Unprompted review
Reply from CSGOBig
Greetings,
I'm Daren from CSGOBig Customer Support. I appreciate your feedback regarding the minimum withdrawal requirement. I understand how frustrating it can be to deposit funds without being fully aware of the withdrawal limits.
We do our best to display our withdrawal policies clearly, but I agree that transparency is key. I will pass your suggestion along to our team to improve visibility on deposit and withdrawal requirements to ensure all players have this information upfront.
In the meantime, if you have any questions about your current balance or possible options, feel free to reach out to us at support@csgobig.com, and we’ll be happy to assist.
Sincerely,
Daren
CSGOBig Customer Support
really bad website
really bad website, they use old inactive accounts to make fake bets to keep the site look "active"
February 8, 2024
Unprompted review
Reply from CSGOBig
Hello Martin,
We appreciate your feedback and take accusations like this very seriously. We can assure you that CSGOBig operates with full transparency, and all bets placed on our platform are from real users. We do not use fake or inactive accounts to manipulate activity or engagement.
If you have any specific concerns or evidence regarding this matter, we encourage you to reach out to our support team so we can investigate further. Our goal is to provide a fair and enjoyable experience for all our users.
Thank you,
CSGOBig Support Team
Scam site they don’t let me to withdraw…
Scam site they don’t let me to withdraw I have wager 3x my deposit
January 27, 2025
Unprompted review
Reply from CSGOBig
Hello Goku,
We’re sorry to hear about your experience. Please note that CSGOBig follows strict security and fair play policies to ensure a safe gaming environment. Our withdrawal system is designed to comply with our terms, including wager requirements.
If you have wagered the required amount and are still facing withdrawal issues, please contact our support team with your username and transaction details so we can assist you further. We’re happy to review your case and resolve any legitimate concerns.
Looking forward to helping you,
CSGOBig Support Team
worst site for gambling
worst site for gambling scam all peoples dont gemble on this site ..... i lose 2k $ and get nothing. pull nothing in 20 battles in a row , bots always win
January 26, 2025
Unprompted review
Reply from CSGOBig
Hello Hristijan,
We understand that losing can be frustrating, and we’re sorry to hear about your experience. However, we want to clarify that CSGOBig operates with a fair and verifiable system, ensuring that all game outcomes are determined by true randomness and not influenced by bots or manipulation.
Every player has the same chances of winning, and luck plays a significant role in gambling. If you have any specific concerns or believe there’s an issue with your games, please contact our support team with your account details, and we’d be happy to review your case.
We appreciate your feedback and hope you have a better experience in the future.
Best regards,
CSGOBig Support Team
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Breaking TOS
Just letting everyone know not to withdraw skins, you deposit about 1 coin worth $.6 USD and withdraw skins at $0.4-0.5 USD tops. Also if you ever break their TOS they "Seize" all your money—just a heads-up.
January 18, 2025
Unprompted review
Reply from CSGOBig
Hello Lordgavin,
Thank you for sharing your thoughts. We want to clarify a few things regarding our platform:
Market Prices & Withdrawals – Skin prices fluctuate based on demand, availability, and third-party market values. This means withdrawal values may vary from deposit values, similar to any other marketplace. We always strive to offer competitive rates.
Terms of Service Compliance – Like any gaming platform, our Terms of Service must be followed to ensure fair play and security for all users. Account balances or skins are only seized in cases of fraud, abuse, or severe TOS violations. If you believe there has been an error in your case, please contact our support team for assistance.
We’re happy to help address any concerns. Feel free to reach out with your account details so we can assist you further.
Best regards,
CSGOBig Support Team
BEWARE, SCAMMERS, WILL STEAL YOUR PERSONAL INFORMATION.
So, on 01/17/2025 I decided to go through verification on this site. Everything was fine until that moment - I made deposits and withdrawals several times. After I decided to pass verification, I was blocked on the site, referring to the fact that I was verified under fake documents. From this point on: these people have access to your personal data and see absolutely all your documents and you can not be sure that they do not use them for personal purposes. When you are verified through sumsub id, they don't disclose personal data of the verified, but not in this case. I decided to ask my uncle to go through verification (he is a German resident), but his ID has expired. Ok - I went through the identification myself, using my ID. The people in question said in all seriousness that I was trying to send a Fake ID. I was banned and banned from using the service. I asked them to kindly delete my personal data, which was refused. The funny thing is that the human assistant from online chat for some reason can view my documents, it's very funny. At the moment I am preparing a pre-trial complaint with my lawyer to the European Court of Human Rights. BEWARE OF THESE SCAMMERS!!!
Any answer they give has NO VALUE.
January 17, 2025
Unprompted review
Reply from CSGOBig
Hello Keenan,
We take security and compliance very seriously at CSGOBig, and we’d like to clarify a few points regarding your concerns:
Verification & Compliance – We use Sumsub, a trusted third-party verification provider, to ensure compliance with anti-fraud and KYC (Know Your Customer) regulations. If an account is flagged for submitting invalid or fraudulent documents, we are required to take action, including restricting access.
Personal Data Protection – We strictly follow GDPR and other data protection laws. Your personal data is handled securely, and we do not store or use it for any purpose outside of verification. If you have concerns about data deletion, you may contact our support team to review your request.
Support & Transparency – If you believe there has been an error in your verification process, we encourage you to reach out to our support team with proper documentation, and we will be happy to review your case fairly.
We understand your frustration, but accusations of fraud and personal data misuse are completely false and misleading. If you have any legitimate concerns, we are happy to address them professionally.
Best regards,
CSGOBig Support Team
Very laggy site also if you withdraw…
Very laggy site also if you withdraw item item comes arround 2 hour.
December 31, 2024
Unprompted review
Reply from CSGOBig
Hello,
Thanks for leaving your review. We're always listening to what our customers are saying and do any changes we deem appropriate. I'm sorry to hear your experience wasn't great however I can assure you that our website does get regularly checked for any lag issues and I can confirm this case shouldn't be happening so I'd suggest checking your device and clearing any cookies and data saved. As for withdrawal, they are subject to checks routinely so this could be this case however in most instances it is as quick as 2 minutes!
Best Wishes & Happy 2025!
Worst site i ever seen with csgo cases
Worst site i ever seen with csgo cases. I deposit my Ak Empress and i made 3 case battles and somehow only the enemy team (bots) were hitting 0,1% skins while i couldnt hit a 20% skin. The support is terrible and dumb, the chance of winning something on this site are so low. I dont recommand anyone try or even make an account on this site.
December 29, 2024
Unprompted review
Reply from CSGOBig
Greetings,
Thank you for sharing your feedback.
At CSGOBig, we strive to ensure all our players have a fair and enjoyable experience. All our games, including case battles, operate on a provably fair system—this ensures that outcomes are completely random and verifiable by any user. We encourage you to explore the fairness verification tools on our platform to better understand how the results are generated.
We’re sorry to hear that your recent experience didn’t meet your expectations. We understand how frustrating it can be when luck doesn’t go your way. Regarding your concerns about support, we are always working to improve and would love to hear more about how we can assist you better. Please feel free to reach out to our support team directly so we can address any unresolved issues.
We value every review as it helps us grow, and we appreciate you taking the time to share yours. If you have any further questions or suggestions, don’t hesitate to contact us.
Best regards,
CSGOBig Support Team
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CSGOBig Unexplained Site Ban
I signed up to CSGOBig about 25 days ago and today I was going to use the site, but in order to claim their advent calendar cases I was required to verify my identity, which I did and was successful. I opened that case after verifying, and then had to leave for about an hour. After I got back, I went to the site, and was greeted with a page that said: "Unfortunately, You've Been Banned" I did not receive an email, or a single message explaining why, and I am unable to speak with support for answers. I did absolutely nothing wrong that I am aware of but since I can't contact anyone I will never know what the problem was and their reason for banning my account before I could even make a single deposit. I believe this was done wrongfully and I would appreciate some answers, otherwise this review for CSGOBig will remain as it is.
December 24, 2024
Unprompted review
Reply from CSGOBig
Greetings,
Thank you for sharing your experience.
We sincerely apologize for the frustration and inconvenience this situation has caused you. At CSGOBig, we take account security and compliance very seriously, and account restrictions or bans are never imposed lightly. We understand how concerning it must be to encounter a ban without a clear explanation, and we are committed to addressing such concerns promptly.
In most cases, bans may occur due to flagged activities that require further investigation, but we assure you that our goal is always to protect our platform and community while remaining fair to all users. Since you mentioned that you are unable to contact support, please send an email to support@csgobig.com or use the contact form on our site (if available), and our team will review your case thoroughly.
We deeply value your feedback, as it helps us improve both our systems and communication. Please know that we will do our best to provide you with the clarity and resolution you deserve.
Thank you for your patience and understanding, and we hope to have the opportunity to address this matter for you soon.
Best regards,
CSGOBig Support Team
Scam ahhh website KYC for 25 coins lmao…
Scam ahhh website KYC for 25 coins lmao I'm not enjoying this
November 30, 2024
Unprompted review
Reply from CSGOBig
Hi,
Thanks for leaving your review. We're sorry to hear your experience was unpleasant and we are always striving to make it a enjoyable experience for all our users however we also need to follow our KYC (Know Your Customer) guidelines as required by our payment providers to ensure its a safe environment for us and our users, which unfortunately means we have to carry out these checks.
Best regards,
CSGOBig Team
Atrocious service
Terrible service. I had gone ahead and sent a Solana withdraw and decided to withdraw the remaining coins I had planned on gambling. As the first withdraw did not go through yet, they flagged my account and prompted me to complete KYC. after so, they claimed that I was using a stolen card and I had to email support with bank statements and proof of address! Hilarious that they are going to such lengths not to pay out a measly $50 withdraw, certainly will not recommend unless you are willing to go through this tedious process.
November 22, 2024
Unprompted review
Reply from CSGOBig
Hi,
Thanks for leaving your review. We're sorry to hear your experience was unpleasant and we are always striving to make it a enjoyable experience for all our users however we also need to follow our KYC (Know Your Customer) guidelines as required by our payment providers to ensure its a safe environment for us and our users, which unfortunately means we have to carry out these checks.
Best regards,
CSGOBig Team
badass team
September 4, 2024
Unprompted review
Reply from CSGOBig
Hello Damian,
Thank you for your review.
Best regards,
CSGOBig Team 😎
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great site made lots of money
great site made lots of money, would 100% recommend
October 4, 2023
Unprompted review
Reply from CSGOBig
Hello Sonny,
Thank you for your review.
Best regards,
CSGOBig Team 😎
Amazing service
Amazing service, friendly staff, and easy and receiving deposits and withdraws. no other sites or company makes me more comfortable, than csgobig.
September 3, 2024
Unprompted review
Reply from CSGOBig
Hello Steve,
Thank you for your review.
Best regards,
CSGOBig Team 😎
Fast and Efficient
Banger fast live support, instant crypto cashout, huge variety of cases and game modes on site. W
September 3, 2024
Unprompted review
Reply from CSGOBig
Hello Yoan,
Thank you for your review.
Best regards,
CSGOBig Team 😎
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