Haven't had any major issues on this website, both withdrawls and deposits were processed fast and without hassle. The rewards system is quite generous as well if you play.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello csgogem i did a purchase Yesterday of 10 coins and have not got my 10 coins and its saying manual hold and my money has been taken from my card, pls respond so I Can get my coins.. I would like... See more
Company replied
Amanda was by far the most supportive, engaging, and helpfully prompt yet sincere support staff I've worked with so far. Super reassuring even when I ended up being at fault as per the root of my is... See more
Company replied
To be honest, we are talking about a gambling site at the end of the day so its always a risk if youre having fun adult entertainment. That being said have had not just tons of fun but some MASSIVE wi... See more
Company replied
Company details
Written by the company
GSGOGem is the best way to upgrade your CS:GO skins. Choose from preset multipliers or go for a custom item!
Contact info
Voukourestiou 25, 3045, Limassol, Cyprus
- support@csgogem.com
- csgogem.com
3.5
Average
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear your issue was handled perfectly, we appreciate it.
- Gary
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friendly quick support
March 2, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our support was friendly and quick
- Gary
The support was super helpfull
The support was super helpfull, great site - deposited 100 coins, withdrew 750
March 3, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your awesome review! Glad to hear our support was helpful, and congrats on the big win
- Gary
My start on the site: 1 win and then 7 1vs.1 battles lost in a row
I register and play a few group battles... After a short time I hit a crazy ticket and now my balance is about 1.5x starting balance. What happens next is I loose 7 1on1 battles in a row... thats less then 0.8% likely to happen if you consider the chance to win a 1on1 50%... How is that for start on the site? Every sign of a rigged system. I spent less then 20€ but just be warned, Its as rigged as almost any other algorithm out there and it wants to suck you in.
March 2, 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. We understand that a streak of 7 losses in 50/50 battles can feel suspicious, but statistically, such sequences can occur naturally in random systems. Even low-probability streaks are expected to happen from time to time when enough games are played, that’s how variance works.
All battles on CSGOGem operate under a provably fair system, meaning every result is generated independently and can be verified using public seeds and hashes. Outcomes are not adjusted based on your balance, previous wins, or starting activity.
If you’d like assistance reviewing your specific battle history or verifying the fairness of those rounds, please reach out to our live-chat support, and our team will gladly walk you through the process.
- Gary
Very fast staff response and best site…
Very fast staff response and best site know in the community definitely recommend
February 28, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our team responded quickly, we really appreciate the recommendation
- Gary
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Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear everything runs smoothly every time, we appreciate it.
- Gary
Withdrawal issue
I've gotten issues with withdrawal process, but everything was explained to me very easily to understand and in a short time too. Awesome
February 27, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad everything was explained clearly and sorted out quickly, we really appreciate it.
- Gary
good support
afther some problems with skins refunding i was happy to not be banned and stil bieng able to play
February 26, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad everything got sorted out and that you’re still able to enjoy the site
- Gary
Support helped me get my Crypto back…
Support helped me get my Crypto back which was sent on accident. No Struggle at all, fast and forward.
February 26, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad our team could help you recover your crypto quickly and without any hassle, we appreciate it
- Gary
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Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear Lara was kind and helpful, we appreciate the love 😊
- Gary
Scamming for money
I actually liked this website, but what happened yesterday shocked me. As usual, I deposited money into the website using my card and I won. I wanted to withdraw in crypto (Solana), and it showed 'manual hold.' I thought it was just some kind of procedure and that everything would be fine. After some time, I won again and withdrew to CS2, and everything was fine.
Then after finishing my session, I checked my crypto account and saw that I had not received the money. I contacted support and they asked me to complete KYC, which I willingly did. But after completing it, I was blocked from my account without any explanation, even though there was still money in it.
I contacted support again, and they said something failed and that they would contact the admins, which would take a couple of hours. It has already been 6 hours and I am still waiting. On top of that, I had deposited a CS2 skin as well.
A terrible experience, I do not recommend it.
and so yeah i got banned because your stupid sistem failed to do KYC and now i lost money that i put.
February 17, 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience and understand how concerning this situation must feel. Please note that when a withdrawal is placed on manual hold, it usually means additional verification is required, especially for card deposits followed by crypto withdrawals, as these combinations are subject to stricter compliance checks.
If KYC verification cannot be fully approved, the account may be temporarily or permanently restricted in line with regulatory requirements. However, this does not mean funds or deposited skins are lost. Any pending balances or deposits are reviewed during the compliance process.
If your case was forwarded to admins, it means it is currently under review, and these investigations can sometimes take longer than expected depending on the complexity. We appreciate your patience.
Please reach out to our live-chat support again so we can check the current status and ensure your case is being handled appropriately.
- Gary
Reply from CSGOGem
Hey,
Thanks for your review! Really glad to hear you found everything helpful, we appreciate it
- Gary
Scam
10+ deposits since my last withdrawal, still unable to win anything. Always the “bad luck” response by support. No lossback or anything, just the same underwhelming rewards which are literal pennies on the hundreds. Site-provided bots always have the greatest tickets possible compared to the user. Don’t play here, find a better alternative where winning and losing is less manipulated.
February 14, 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that outcomes on CSGOGem are not manipulated, all games operate under a provably fair system, meaning every result is generated independently and can be verified using public seeds and hashes. Bots do not receive preferential treatment, and results are not adjusted based on deposits or past performance.
We understand that extended losing streaks can be frustrating, especially after multiple deposits, but randomness can unfortunately produce these outcomes. If you’d like help reviewing specific battles or tickets, please reach out to our live-chat support, and we’ll gladly walk you through the verification process.
- Gary
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its good no complaints
February 13, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear everything’s been smooth, we appreciate it
- Gary
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear you had a quick and helpful support experience, we appreciate the trust
- Gary
Fast and helpful support
February 12, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our support was fast and helpful
- Gary
good site igl
February 11, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear you’re enjoying the site
- Gary
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Support operator nek
Support operator nek. was very helpful and patient throughout our conversation, solved my issue within 10 minutes. Definitely one of your best through support dont lose him!
February 9, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Great to hear Nek was helpful and patient and got everything sorted so quickly, we’ll be sure to pass along the kind words 😊
- Gary
Support is very quick
February 6, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our support was very quick
- Gary
Honest 1 year experience on the site
The support on this site is really good, any problem i've had with them has been resolved in less than 5 mins.
The comunity is also great and the chat moderators are chill. 10/10
February 6, 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our support team resolved everything quickly, and great to know you’re enjoying the community and the chill mods too 😊
- Gary
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