Ctccourses Reviews 105

Reply from Ctccourses

Feb 22, 2024

Hi Natacha,

Thanks for taking the time to leave this review. We always value feedback on our learner experience positive or negative.

Having taken the time to review this internally, we felt the need to clarify a few of the issues you have raised here.

Speaking with the team, it is clear that you have been offered plenty of support throughout your qualification with us, including a 1-1 40 minute consultation that was carried out recently where a huge volume of work was reviewed and given feedback on.

When you requested a meeting recently unfortunately there were no slots available on that day as these were likely taken by people who had booked these in. We advised it might be worthwhile to have a go at answering some of the questions and then when it came round to the next meeting, we could have some content to talk through and feedback on to make this as productive as possible.

We are always happy to arrange these meetings however as you will appreciate other meetings cannot be cancelled in order to fit in your last minute request.

Furthermore, we have at no point suggested that you had to complete this qualification in 3 months. In fact, we have allowed additional time, now approaching on 2 years to give you the best opportunity to complete this qualification despite several instances now when you have been rude to team members.

If you would like to discuss this issues further, please contact the team on support@ctccourses.org
Thank you,

Reply from Ctccourses

Dec 12, 2023

Hello Mr Steele

Thanks for taking the time to leave this review. We always value feedback whether it's positive or negative. In this situation, haveing investigated this case, it appears this review is very unfair.

Feedback was supplied to you straight away once assignments were submitted however no actions were taken on these and then you did not log back in until leaving this review.

We have hundreds of reviews from learners who have taken on board the feedback given and go on to complete their qualifications.

All the best,

Reply from Ctccourses

Dec 12, 2023

Hi Cindy,

Thanks for taking the time to leave this review. As you can see from our hundreds of positive reviews, this is not an experience shared by other learners of our courses so would appreciate it if you would possibly email us to explain exactly why you left with this impression. We would be happy to investigate this situation and see what can be done to improve our learning experience as a result of this review.

In regards to our review policy, we do provide refunds however this needs to be done within our set period and not halfway through the course is completed unfortunately.

Thank you,

Reply from Ctccourses

Nov 26, 2021

Hi
Thanks for taking the time to leave this review. We always welcome feedback positive or negative. Having had chance to review this particular situation we feel as though this review is very unfair.
As you can see from our hundreds of positive reviews, we take great pride in our learning platform and on going levels of learning support offered by our dedicated tutor team. In this instance, however, we feel this review is more likely aimed at the fact we had to fail certain assignments. Unfortunately, it was found that some assignments were flagged for plagiarism, copied from online sharing websites.
It is against our company policy and to accept these types of submissions, as well as our awarding bodies. Whilst there may well be some companies out there that would accept these types of submissions, we do not. The whole objective of learning with us is to develop individuals so that they are truly ready to take on their next role, whatever that might be and not simply a 'tick box exercise'.