CTD Tiles - Farnham Reviews 57

TrustScore 5 out of 5

4.8

Grovebell Industrial Estate, Wrecclesham Road, GU10 4PL Farnham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a grout issue. Both Kevin and Jon at Farnham were so helpful my issue was resolved that afternoon. Great friendly service.

Rated 5 out of 5 stars

We had the best experience choosing tiles at the Farnham store with the brilliant assistance of Amjid the branch manager. An extensive range to choose from coupled with Amjids experienced eye for deta... See more

Company replied

Rated 5 out of 5 stars

I popped into today to find a specific tile that l have been unable to find having visited several other tile distributors. I was helped by Kevin Oulton, who was extremely helpful and l was able to... See more

Company replied

Rated 3 out of 5 stars

Initial customer service on purchase was helpful and good. However, had to return two boxes of tiles as faulty. That's when the customer service wheels fell off. Dealt with someone else and made to... See more

Company replied


Company details

  1. Tile Store

Information provided by various external sources


Contact info

  • Grovebell Industrial Estate, Wrecclesham Road, GU10 4PL, Farnham, United Kingdom

  • 01252 721 624

4.8

Excellent

TrustScore 5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

CTD Farnham.

CTD Farnham.
Fantastic helpful service today from Kevin Oulton and his colleague.
Found tiles for Mums new kitchen and took all the time needed for her to decide and go through grout colours etc.
In stock and loaded into the car for us.
Many Thanks

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have bought tiles and trims

I have bought tiles and trims, and ordered extra bits, they have all been very helpful throughout. I will certainly use them again should I need more tiles etc

Many thanks

November 28, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I wanted one tile of a specific size…

I wanted one tile of a specific size but nothing was aailable. However, Kevin found a "sample" which was almost double the size. He gave it to me saying I could have it if I knew someone who could cut it for me!! What a very kind gesture, and much appreciated.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Really pleased we visited the Farnham…

Really pleased we visited the Farnham store. Kevin was extremely helpful. He asked us what we were looking for and listened to us. He then guided us without being a salesperson. Constructive, useful advice and guidance. Brilliant.

July 26, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.

Rated 5 out of 5 stars

Fab service

Lovely, friendly & very helpful advice.

June 29, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles

Advertisement
Rated 5 out of 5 stars

CDT Tiles

The shop has a very wide range of tiles and Kevin, the assistant manager, was very polite, knowledgeable and helpful.
There was no pushy sales talk, just solid advice.
Easy to find with plenty of free parking.
Highly recommended.

June 20, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Great customer service and a friendly team

As always the team at Farnham CTD were really helpful - I looked at some tiles a few months ago which were no longer on the website but they helped me to find them and the last couple I needed to finish the job.

Always the same experience at this branch, definitely recommend.

April 6, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.

Rated 5 out of 5 stars

great personal service.

excellent showroom and fabulous service, thankyou.

April 13, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Hi Anna, thank you for taking the time to leave a 5-star rating, the team appreciate positive feedback. Thanks CTD tiles.

Advertisement
Rated 5 out of 5 stars

Excellent customer experience with CTD-…

Excellent customer experience with CTD- Kevin in particular has been very helpful. Nothing is too much trouble and he has been efficient and organised with my orders. Thank you CTD!

April 12, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Hi, thank you for the fantastic review! The team will be very pleased to hear that you were happy with the service you received. Hope to see you again soon. Thanks CTD Tiles.

Rated 5 out of 5 stars

Always excellent service from Kev and…

Always excellent service from Kev and Rob. They are always happy to go the extra mile to help out. This isn’t my closest store but I go out of my way to use them as they are so good! Thanks again!

April 11, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Hi Ashley, thank you for the fantastic review! Rob and Kevin put every effort into customer service, so they will be thrilled to hear that you enjoyed your experience with them. Thanks again-CTD Tiles

Rated 5 out of 5 stars

Helpful, polite and efficient

Kevi Oulton the assistant branch manager has been very helpful from my initial visit til my purchase today.

April 10, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Hi Karen, thank you very much for your feedback, we are glad to hear you experienced great service with Kevin at CTD Tiles Farnham and we hope to see you again soon!

Rated 5 out of 5 stars

excellent service

CTD are always helpful with orders which are sometimes for larger quantities but for this small order nothing was too much trouble. Supply was not available from stock but they managed to source a small quantity and have them available in store for collection within three days. Very helpful.

April 8, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Thank you for the lovely review, Rob and the Team will be really pleased with your feedback. Thanks- CTD Tiles.

Advertisement
Rated 5 out of 5 stars

TILE PURCHASE - I popped into today to find a specific…

I popped into today to find a specific tile that l have been unable to find having visited several other tile distributors.
I was helped by Kevin Oulton, who was extremely helpful and l was able to find the exact tile l needed. Excellent customer service.
This establishment has easy access with enough parking available so worth a visit. Plus they have a sale on atm.

March 27, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Hi Sue,
Thank you so much for your positive feedback! We are really pleased that the team were able to help and we hope to see you again soon. Many thanks, CTD tiles.

Rated 5 out of 5 stars

Thanks Kevin Oulton of CTD Tiles

I had a great experience with CTD Tiles. Their home delivery service was terrific and the delivery drivers personable and on time. I over bought the amount of tiles I needed and took five boxes back to the Farnham branch. I was well out of the time period but due to the branch selling a lot of what I returned they very kindly took them back. Big up to Kevin Oulton who was especially kind and took pity on me as I travelled with five boxes, on the train, from Brighton! Thanks. You are a real gent.

February 10, 2024
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Hi Hannah,
Thank you so much for your positive feedback! We are really pleased we were able to help. I will pass on your feedback to Kevin and to the delivery team. Many thanks, CTD tiles.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful and selected tiles were ordered in and available for collection the following day. Good value for money.

August 9, 2023
Unprompted review
CTD Tiles - Farnham logo

Reply from CTD Tiles - Farnham

Good Afternoon, Thank you for your 5 star review and repeat customer it means the world to us! 🌎😊
So happy to hear you were provided excellent customer service during your visit! Our staff at the Farnham branch are more then happy to help with all aspects of you projects; I will pass your lovely comments onto the team in store. Thanks Nikki 😃

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look