Purchased tiles and other products from the Minworth branch. Had excellent service from all staff especially Dom. Staff where helpful and knowledgeable. Tiles were the cheapest around. Would definite... See more
Location
Switch locationUnit C2 Minworth Trade Park, Stockton Close, B76 1DH Sutton Coldfield, GB
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CTD Tiles Minworth is THE place to go for excellent service! Chris (Branch Manager) has been an asset to us during the past 6 months, in assisting us with our requirements and orders for a large pro... See more
Company replied
Went to the Sutton Coldfield branch today and met Chris who was incredibly helpful. Sorted out the right quantity I needed after my initially woeful workings out! He helped us visualise the floor spac... See more
Company replied
Chris was extremely helpful! He gave plenty of good advice and genuinely cared that we purchased the right product for us! He gave us his time and listened to our ideas - I couldn't fault his customer... See more
Company replied
Company details
Information provided by various external sources
Contact info
Unit C2 Minworth Trade Park, Stockton Close, B76 1DH, Sutton Coldfield, United Kingdom
- 0121 351 6703
4.5
Excellent
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Purchased tiles and other products from…
Purchased tiles and other products from the Minworth branch. Had excellent service from all staff especially Dom. Staff where helpful and knowledgeable. Tiles were the cheapest around. Would definitely use this store again
June 3, 2026
Unprompted review
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Still waiting for the order and your…
Still waiting for the order and your asking me how you done.not good
June 23, 2024
Reply from CTD Tiles - Sutton Coldfield
Hi, thank you for your review. I am sorry that you have had a frustrating experience. Where we experience higher than expected demand on specific products we are sometimes unable to fulfil a small number of orders. We do make every effort to ensure our supplies are available in a timely manner. We will take your comments into consideration as we review this process and as we update our website.Thanks again- CTD Tiles.
Fantastic Service from CTD Tiles Minworth
CTD Tiles Minworth is THE place to go for excellent service! Chris (Branch Manager) has been an asset to us during the past 6 months, in assisting us with our requirements and orders for a large project that started in Nov '23. His experience and knowledge is second to none. Always professional and courteous. He's kept us informed of progress on orders and stock, and been extremely patient with us, and our client's changes! He's sourced materials, and also recommended trusted tradespeople to assist us with other jobs.
Thanks also to Emily, who too has provided great customer service.
Thanks Chris.... keep up the good work!
June 20, 2024
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Hi Anette,
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles
Went to the Sutton Coldfield branch…
Went to the Sutton Coldfield branch today and met Chris who was incredibly helpful. Sorted out the right quantity I needed after my initially woeful workings out! He helped us visualise the floor space and went thru the options. Highly recommended
June 14, 2024
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Hi Neil,
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles
Excellent Service
Choosing the right tiles can be a minefield but CTD made this a very pleasent experience. The store was clean and well layed out. There was no sales push which was great as it allowed me to take my time and pick the right tile. Once the tiles were selected Chris provided excellent service in calculating what I needed for my space. He gave guidence where needed and explained all the process. Delivery was quick and was kept updated on the phone. I will be definitely using the branch again. Naeem.
May 2, 2024
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles
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Superb
Fantastic service from order to collection from Chris the Manager at Birmingham Minworth branch.
Thoroughly recommend 👌
January 16, 2024
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Hi Ron, thank you very much for your feedback, we are glad to hear you experienced great service at CTD Tiles Sutton Coldfield and we hope to see you again!
Chris was extremely helpful
Chris was extremely helpful! He gave plenty of good advice and genuinely cared that we purchased the right product for us! He gave us his time and listened to our ideas - I couldn't fault his customer service! I have the tiles arriving this week - but so far I have a brilliant impression of CTD Tiles -Sutton Coldfield.
November 22, 2023
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Thank you for the great review, 👍 its good to hear that Chris and the team were able to help you! We'll be sure to pass your feedback on. Thanks - CTD Tiles
Grate experience
Grate experience, very professional. Chris give us the best advices for our needs.
April 1, 2023
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Hi Ioana, thank you for your 5 star review! I will pass your comments onto Chris and the Sutton Coldfield team who will be pleased to hear this! We hope to see you again for any future projects! Thanks, Nikki 😀
Great showroom and friendly helpful…
Great showroom and friendly helpful staff. Great job 👍
November 25, 2022
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Hi Jason, Thank you for the amazing five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Sutton Coldfield, who will be happy to hear this thanks Gaynor 😀
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Kept me informed of the progress of my…
Kept me informed of the progress of my product, even phoned and left a message to say it had come in early so was free to collect at any time
November 17, 2022
Reply from CTD Tiles - Sutton Coldfield
Good morning, Thank you for the amazing five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Sutton Coldfield who will be happy to hear this thanks Gaynor 😀
CTD Sutton Coldfield - My Go To Place for my tiling needs
CTD Sutton Coldfield - MY GO TO PLACE for my Bathroom refurbishment project.
Over the past few month's, I've visited this store many times for all my tiles, tile boards, fixings, adhesive, grout etc. Chris and colleagues have been extremely helpful at all times, providing sound guidance and advice and going above and beyond to source additional matching out of stock tiles. Their patience and courtesy has been first class throughout. I highly recommend the service at this store - 5*****.
September 10, 2022
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Good morning, Thank you for the amazing five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Sutton Coldfield who will be happy to hear this thanks Keeley 😀
Do not recommend merchant
Really disappointed with the service at the Minworth branch on the last 2 occasions we have visited. First occasion we went to return unopened tiles within the returns period. At the time of purchase we were told these could be returned and the merchant didn’t specify these would be subject to a restocking fee! None of the invoices refer to a restocking fee so really annoyed we were charged this!
We’ve just had our tiler finish his work today, with some boxes of unopened tiles left over. We are one day past the last returns date so CTD will not accept the returns. Really poor that a merchant has no flexibility in helping us return these goods! I could understand if we were days/weeks past the returns date, but we aren’t! Also would like to add we are left with surplus tiles due to CTD wrongly advising on amount needed for coverage!
August 5, 2022
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Good morning Aanisah, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk. Thanks Keeley
Good morning Aanisah, following on from your review, we have spoken to the Sutton Coldfield branch and if you can provide some contact details to 'web@ctdtiles.co.uk', the branch will contact you to discuss the matter further. Many Thanks Keeley.
Good afternoon Aanisah, following on from the above, we now understand the Sutton Coldfield branch have investigated the matter fully and are happy to refund your restocking charge, as a good will gesture. If there is anything further we can help with, please don't hesitate to contact us. Many thanks, Keeley.
Web order collection from this store…
Web order collection from this store and received first class customer service, the staff were friendly, courteous and could not have been more helpful by offering fixing tips and professional advise and even bringing the boxes of tiles out to my vehicle and helping to load them .
The store itself is pleasantly laid out, light and roomy with easy access, the majority of the vast tile stock are displayed around the walls of the store on folding type horizontal displays without the usual rows and rows of tile isles that are so common in other tile stores making it easier to choose a product.
Would highly recommend this store for the excellent choice of tiles on display and a first class customer service.
thank you
rob
March 28, 2022
Reply from CTD Tiles - Sutton Coldfield
Hi Rob, thank you for your wonderful 5 star review! ⭐ Your feedback is really appreciated, the web sales team and Sutton Coldfield are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments, and hope to see you again soon.
Thank you Keeley. 😊
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Inflexible returns
****** Would never use this company again due to its inflexible returns policy ****** They refused to refund grout despite being unopened because it was over 28 days. This was after some of the tiles that we purchased was damaged too in the box !!! **********
February 9, 2022
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Hi Sam, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk. Thanks Keeley
Hi Sam, We are sorry to hear of your recent experience with us, we want to make sure all our customers receive the highest levels of service. On investigating this matter fully, due to the product being perishable unfortunately these items are exempt from returns and refunds as they require being stored in certain conditions to avoid deterioration. We would therefore be unable to resell as we couldn’t guarantee the temperatures it was stored in the 3 months since you purchased this item. Due to the fragile nature of tiles we’re always keen to put things right with any broken tiles you may have encountered and can only apologies if this process was not made clear for you. Thanks, Keeley
CTD is an excellent place for tiles
We met with Amanda the sales adviser on our first visit and were very impressed with the great customer service, we placed an order for one room but went back the next day to order for more rooms. Amanda came back to me with some answers to questions that were raised on the day.
Chris Birch the assistant branch manager was excellent in adding to my original order and gave me some great advice and guidance.
I am looking forward to my order in January and am already thinking about my 4th room and another order for CTD !
December 24, 2021
Unprompted review
Reply from CTD Tiles - Sutton Coldfield
Good Morning Muki, Thank you for the amazing 5⭐Review! We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto the Amanda and Chris at the Sutton branch who will be pleased to hear this!
We look forward to seeing you again! We would love to see your finished results in our customer gallery. https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks Gaynor. 😊
Excellent Quality. Great Service.
No doubt. Extremely happy with my purchase. Went to their warehouse, without any doubt one of the best tiles collection ever seen. Need and clean beautiful showroom. Collection of latest and excellent designs. The staff I met on counter was more then helpful and friendly.
5 Stars.
September 21, 2021
Reply from CTD Tiles - Sutton Coldfield
Hi Bilal, thank you for your fantastic 5 🌟review. We do try to keep our showrooms up to date with our most current and popular ranges. I have passed on your comments to the Sutton Coldfield branch and they are please to hear your feedback. We look forward to seeing you again for any further projects!
many thanks
Gaynor
Always helpful staff willing to give…
Always helpful staff willing to give advice and help.
June 17, 2021
Reply from CTD Tiles - Sutton Coldfield
Hi Sarah, thank you for reviewing your visit to our Sutton Coldfield store, this is great to hear! Thanks, Jamie
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Excellent service!!!
Really helpful with my order and the lady I spoke to went out of her way to help me get my order delivered from another store to my local 1 so I didn’t have to travel..can’t fault the service I received.
May 30, 2021
Reply from CTD Tiles - Sutton Coldfield
Hi Debi, thanks for your review, it's great to hear of the excellent service you received! Thanks, Jamie
Reply from CTD Tiles - Sutton Coldfield
Hi Dez, thanks for your review, this is great to hear! Thanks, Jamie
Reply from CTD Tiles - Sutton Coldfield
Hi, thanks for your review, I'm pleased to hear our click and collect service was made quick and easy for you. Thanks, Jamie
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