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Awful Support and Account Management.
Ticket open with CTS for 3 months.
Repeated follow ups with Client Services and then Account Manager - completely ignored by all.
Very unprofessional and disappointing.
Totally undervalued as a customer/client of over 10 years.
Genuinely clueless about IT systems, testing, support, maintenance and the impact poor performance can have on clients. We have another major outage on our IT infrastructure which has knocked out their ability to answer the phone and support any of their clients!
This sort of issue has been raised with the senior team at CTS, but the issues continue.
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