CTT - Correios de Portugal Reviews 

After initiating the process and paying import fees, customs duties, and shipping costs, the information I received from the post office is that the item was returned to sender on the 30th, that is, on the very day it was supposed to be delivered to my address. I made several phone calls, went physically to the post office and the distribution center, and opened two cases (SR0028223974 and SR0028223517). My attempts were in vain. Incorrect address, incomplete address, various reasons for the impossibility of delivery were given to me, despite having done everything possible to try to get it. 6 chamadas para alinha de apoio, uma visita visita ao posto dos correios e outra ao centro de distribuição onde nem sequer fui recebido, supostamente era lá onde me tinham dito sempre que estaria o objeto mas nem sequer houve vontade de resolver a questão. Perda de tempo e de dinheiro. Fiquei com a mesma sensação de como se tivesse sido enganado ou vitima de golpe.

Quiet frankly completely incompetent , lazy and incorrect with texts saying they have tried to deliver, then saying customer wants to collect. From my experience CTT local ( not express) need good management and assessment. Our local ctt guy spends a lot of time in the local bar. Poor service

Simple, someone sent me a a package on 18th September. Today is the 22th October and It still not delivered. Very bad! Do not trust this carrier.

Paid over 60 euros for expedited delivery CTT express to UK from Porto and have never encountered such pathetic useless postal service. They asked for updated declaration of value when we had already sent one but to wrong email so no way we could know. Asked for completely unnecessary and overcomplicated changes to form 3 times and info that wasn't even specified by form. They're literally making it up to justify not working as it seems to be run by state paid burocrata with zero motivation to actually deliver parcels. Do not entrust anything of any importance to these guys. As soon as you hand it over you've basically lost it and they don't care. Nightmare to deal with and their tracking system never works. I don't know how they are even allowed to exist. Portuguese bureaucracy at its finest and deadliest.

Do not use this company's services; they are terrible. They do not take responsibility for lost shipments, and they hire other companies to do the work they should be doing themselves! The result is lost packages, and all they offer is an apology for the inconvenience!

Genuinely absolute thieves, avoid at all costs. You’ll do better with GLS or DHL. CTT does anything and everything to get money from you, absolutely absurd.

Completely terrible. Not the workers’ fault. The company itself is bad, locations that no longer exist show up online as if they were. Probably the only country in europe which claims to have their post offices open on Saturday mornings which none are. I feel for the employees and the population. Terrible post services.

scam they want to charge me 100 euros for an item i already paid 81 dollars for delivery in thier mind pay that or send it back to sender i would gladly do that then giving you money to scammer like you

Two orders I've sent have gone missing—this is a disgrace. I paid for expedited shipping, and the tracking information hasn't been updated. At the CTT locations, they say they don't know which logistics center in Spain it's at. Come on—this is the last time I'm going to use your terrible service.

Not once have they rang the doorbell in over 20 orders (when I was home waiting). Standard you get the notification "we tried to deliver but you were not home". So be prepared to go to their office for every single delivery and waste 30 minutes of your day. Completely unreliable.

I would give the no stars but you can't. Imported a propeller for my boat and still waiting for it 6 weeks after it arrived in the country. Paid the tax and phoned every week - "it's with customs" they said. After 3 weeks I contacted customs who had only just received it from CTT. So CTT lied to me for 3 weeks. It's cost me €2000 to wait in the marina for this part - and I'm still waiting. NEVER EVER import ANYTHING into Portugal it's got a third world postal system!!!!

What awful+ awful service. Have never, never ever received one order on time from Amazon Prime. What should be a 1-2 days delivery window turns into 4-5…. 6-7 days causing unnecessary strain, hassle and loss of income.

The employee in the CTT office in Porto, Loja CTT, Praça Trindade 32, 4000-010 Porto, Portugal very rude! We sent 2 suitcases from Porto to our hotel in Lisbon. One suitcase was locked with a small lock and another with luggage strap with combination lock. We were told that the company does not warranty safety of the suitcase secured with luggage strap and, true, this suitcase was "lost", when the other one was successfully delivered to the hotel. The company opened the " lost item" case and already twice requested the description of the suitcase and everything that was inside. We have absolutely no hope that it will be found and would not recommend anyone to use this service where staff is luck of simple respect to customers, the IT system is slow and useless, employees are helpless. Pay a little bit more but to a private company who will warranty safety of your sent items.

My order was delivered to a different address but I wasn't even notified. As a result, three weeks later, the order was returned back to online store. CTT customer service is completely unresponsive and their chatbot is acting like a clown. It feels like the company views its customers as personal enemies.

Last month a friend in the UK sent me a parcel that landed up in Portuguese Customs. Although CTT insists that it would have informed me of its arrival, I have found no trace of this notification. Online, CTT gives only my postal code as the parcel’s destination, not my name or address. After trying the usual online procedure for tracing a parcel, and then CTT’s near useless Chatbot, I was contacted on WhatsApp by a human assistant. The lady concerned intermittently spent much of an afternoon trying to lead me step by step through the CTT tracing software. Her patience and perseverance were truly exemplary. I was most grateful for her efforts. But there was simply no way that I was able to input the tracing data on the CTT website. (I’ve been working with computers for half my life.) So hats off to the hugely helpful assistant. But otherwise disappointing.

Always delivered my orders with care and on time, they need a raise.

Dear Sirs, the already deplorable situation currently facing CTT is only made worse by the sort of responses you deign to provide, as if customers—who have already been wronged—were also regarded by you as a bunch of idiots whose ignorance you simply assume we all possess.
The fact is that this is not the case; CTT’s pre-formulated responses, which betray not only glaring mediocrity but also a clear incompetence, are already well known to those who, out of necessity and for lack of an alternative, are forced to use your appalling services.
Namely, and so that you do not pass yourselves off as a reputable company:

1. CTT BLATANTLY LIED ABOUT A DELIVERY ATTEMPT THAT WAS LITERALLY A LIE; THEY DO NOT EVEN KNOW WHERE A PARCEL WEIGHING 55KG IS

2. THEY HAVE NO IDEA WHEN THEY WILL DELIVER THE ITEM; THERE IS NOT EVEN ANY TRACKING INFORMATION, LET ALONE A DELIVERY ESTIMATE.

3. THEY DUPLICATED THE ORDER BY PROCESSING TWO PARCELS AT THE SAME TIME FROM TWO DIFFERENT COMPANIES, ONE OF WHICH WAS AMAZON AND THE OTHER IMOVEBLUE

4. PRETENDING TO BE A REPUTABLE COMPANY AFTER BLATANTLY LYING IN THE INFORMATION PROVIDED AND EVEN INSULTING THE CUSTOMER’S INTELLIGENCE BY ME FOR A FOOL WITH MEDIOCRE ANSWERS AND WITHOUT ANY USEFUL INFORMATION OR SOLUTION. MORE THAN DEPLORABLE, CTT ARE LITERALLY A DISGRACE

Your defence is that, unfortunately, in Portugal, impunity and the prevalence of incompetence enjoy a certain status.

My order was sent back to the seller because I never received a notification in regards to go through with the customs clearance.

Acerca da app Ctt: (about the Ctt app - in the end)
A app dos CTT é visualmente muito bonita — quase uma peça de design. Pena é que funcione como se estivesse ainda em fase de protótipo.

Abrir a app e navegar entre menus é um exercício de paciência pouco justificável. E quando finalmente se consegue usar, percebe-se que o essencial ficou pelo caminho: histórico pouco útil e ausência dos códigos de levantamento para Locky.

No fundo, reflete bem um problema mais geral: muito foco na aparência, pouco no conteúdo.

É como tentar comer um gelado sem o cone.

EN
The CTT app looks great — almost like a design showcase. Unfortunately, it still behaves like a prototype.

Opening the app and navigating through it is unnecessarily slow and frustrating. And once you finally get there, you realize the essentials are missing: the parcel history is poorly structured and, more importantly, there is no clear display of pickup codes for Locky — which makes the app practically useless for its core purpose.

To make matters worse, there is no option to use the app in English, which creates an unnecessary barrier for non-Portuguese users.

Overall, it reflects a broader issue: a strong focus on appearance, with very little attention to functionality.

It’s like trying to eat an ice cream without the cone.

Review Title: Absolute Incompetence – Portal is Broken & Customs Process is a Joke
Rating: ⭐ (1/5)

If I could give zero stars, I would. CTT’s customs portal is a total failure. I received a notification that my shipment (LA137517609GB) is being returned to the origin with "no possibility" to continue, simply because their own website is full of bugs.

The issues are endless:

No Edit Option: Once you start the process, the portal locks you out. If a link breaks or a page fails to load, you cannot restart or edit information.

Redundant Demands: They demand price and insurance info that was already provided by the sender.

False Information: Their staff wrongly claimed I could use the Finanças portal, which is simply not the case—it must be done through CTT.

Brainless Logic: They are returning my package before the customs deadline has even expired, just because their own software is too incompetent to handle a form correction.

It is no wonder this service has a 1.2-star rating. Even a 2-star rating would be an overstatement for this level of brainless, moronic "service." Do not use CTT for incoming international packages if you actually want to receive them.