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CubanCigarsBest offers only the best Cuban cigar tobacco. Buy Cuban cigars online with confidence directly from our warehouse in Duty-Free Zone in Switzerland.
Rue de l'Ecole-de-Medecine 17,, 1205, Geneve, Switzerland
Although I had 2 deliveries stopped at customs, CubanCigarBest replaced them without any cost. They stuck with me and followed up until my cigars were successfully delivered.
They are a source you can trust.
Good selection, competitive pricing, good customer service. Very good packaging and quick shipping.
Oksana Moiseeva has been simply outstanding in every interaction. I specifically place all my orders with her. She is courteous and precise. The last order, and only order that I had a customs issue, she called to inform me, and she replaced the order in question. She is the very best and I look forward to dealing with her in the future.
Was told 3 separate times that they had to re-ship my cigars. After the second time I was told that they were out of one of my selections. I made a new selection and it still took almost 60 days for them to arrive. My original order was made the beginning of October. I finally received the last of my cigars mid-January. Never had an issue previously. would've like some kind of compensation for the delay.
Reply from CubanCigarsBest
Dear Mr. Souza,
We hope you are doing great!
Thank you for taking the time to share your experience with us.
In response to your comment, we followed up on your shipments constantly until you received them successfully. Kindly keep in mind that there are some regulations in your country for the importation of this type of product; however, we proactively manage for you new shipments free of charge as compensation. We also provided you with high-value products as a replacement for those that were unfortunately out of stock.
Rest assured that your feedback is important to us, and we will continue doing our best.
Please don't hesitate to get in touch with us via emai or call if you require anything else; We will be happy to help you.
Have a nice day!
Sincerely,
Natalie
Customer Service Team
The customer service department is great. They do their best to deliver great cigars at a reasonable price. And the cigars are authenticated on the Habanos site.
I ordered my Cigars on January 18th.
I am still waiting for them !!!!
Where are they?
Reply from CubanCigarsBest
Greetings Mr. Oswald
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your feedback is really valuable to us as it allows us to improve our service and product levels.
In response to your concern, verifying the tracking information of your order, the cigars arrived to Spain on 02/06/2023 and they still are within the estimated delivery time of 15-45 days, taking into consideration, this order was dispatched on 01/18/2023
However, before proceed to evaluate a possible compensation, we cordially suggest you to get in contact with your post office (Correos España), to verify if they have your cigars and if they need you to pick up them.
We do care bout our customers, and we really appreciate if you send us an email info@cubancigarsbest.com or give us a call to +1 (305) 433-8546, if something happen with the cigars, to compensate you properly.
We are sorry to hear that we have not met your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
The process was easy and the cigars were very good
Received my cigar, fast delivery and packed in excellent condition. The customer service I received from Oksana is amazing, thank you so much Oksana for great customer service
TRULY the best Cuban cigars I have ever gotten. I purchase quite often and have now gotten RJ wide Churchills/ Bolivar Nino/ and Monticello 2. ALL fantastic and will be buying more. Best prices and more importantly the quality is there. Thanks again!
Dave
You are by far the best source for quality, premium cigars. he prices are outstanding and the shipment is lightning quick.
Nice cigars shop again! I purchased a package, delivered shortly than I expected, quality is the great.
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