The 2 lighters I purchased were deliver quickly, build quality seems pretty good. Disappointed with how long the charge lasts, used 20-30 times a day then needs recharging, which is nowhere near the... See more
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After ordering I never received a confirmation or a message when it would be delivered. Next evening someone was ringing the bell and delivered the package. I first thought I had ordered something wi... See more
After receiving a lighter that didn't work. I contacted them and they answered immediately and came with a solution. They send me 2 lighters and a can of gas. Really appreciate the good service!
Company replied
It was easy to find the product I wanted. There's a good choice in ways to pay for the product. The delivery was quick as well. The only problem I had with the delivery service, which is not Curberna... See more
Company replied
Company details
Written by the company
Cuberna is hét premium lifestyle platform voor jou! Het assortiment bestaat uit producten die naadloos aansluiten bij jouw Premium Lifestyle. Van handgemaakte humidors, sigarenaccessoires als aanstekers en kokers tot luxueus meubilair, bij ons zit je goed. Ons magazijn en kantoor bevinden zich in Emmen vanwaar wij dagelijks alle werkzaamheden verrichten om onze klanten van dienst te kunnen zijn. Wij proberen alles op één locatie te houden, zodat wij onze klanten de beste service kunnen verlenen.
Contact info
Kapitein Grantstraat 3, 7821AP, Emmen, Netherlands
- info@cuberna.nl
- www.cuberna.nl
3.7
Average
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Clear instruction on the website
Clear instruction on the website, quick service and delivery of the package.
October 20, 2026
Top products & great service!
Top products!
Top service!
Ordered a humidor for my cuban sigars.
Cherrywood in the outside/ cedar wood on the inside. It was packed and shipped with a lot of care. A great company, 'Cuberna'.
I am a very happy customer!
September 14, 2026
Reply from Cuberna
Thank you for your fantastic review! 🌟
We're delighted to hear that you're so happy with your new humidor. It's wonderful that you appreciate the beautiful cherrywood exterior, cedarwood interior and the care we put into packaging and shipping your order.
Your kind words about our products and service mean a lot to us. We hope your humidor keeps your Cuban cigars in perfect condition for many years to come! 🙌
Please do NOT order from here if you…
Please do NOT order from here if you want to keep your money. I ordered something on 5 August and to this day have not received any email, track and trace, update, nothing about my order. They are not responding on their website, social media, their live chat is always offline, any effort to make contact is pointless.
August 17, 2026
Unprompted review
Reply from Cuberna
Thank you for your review.
We're very sorry to hear about your experience. We completely understand your frustration, especially as you have been waiting for your order without receiving any updates and have been unable to reach us.
We would really like to investigate what happened to your order and resolve this for you as quickly as possible. Please send us an email with your order number and we will look into the status of your order and provide a suitable solution.
Our apologies for the inconvenience and poor communication.
perfect lighter
July 23, 2026
Reply from Cuberna
Thank you for your review! 🔥
Great to hear that you're so happy with your lighter and that it meets your expectations perfectly.
We hope you enjoy it for a long time to come! 🙌
Great site
Clear website, product is as described and well made so happy with purchase.
Only slight downside would be that many items were sold out when I was buying.
May 5, 2026
Reply from Cuberna
Thank you for your review and for your kind words about our website and product. Great to hear that you’re happy with the quality and that the product met your expectations.
We also appreciate your feedback regarding stock availability. Due to high demand, some products can sell out faster than expected, but we’re continuously working on improving availability and restocking our collections as quickly as possible.
Reply from Cuberna
Thank you for your review!
Great to hear that your order was delivered quickly. We always aim to ship as fast as possible so you can start enjoying your order right away.
DELIVERED INTIME
March 18, 2026
Reply from Cuberna
Thank you for your review!
We’re glad to hear your order arrived right on time. That’s exactly the experience we aim to deliver.
Enjoy your order, and feel free to reach out if you need anything.
Reply from Cuberna
Thank you for your great review! We’re happy to hear everything was fast and good, just as promised.
Reply from Cuberna
We're truly sorry to hear about your experience. That’s certainly not the impression we want to leave. If there’s anything we can do to make things right, please don’t hesitate to reach out to us at info@cuberna.nl We're here to help.
All ordered goods received in perfect…
All ordered goods received in perfect condition . Good solid transportation protection .
November 30, 2024
Fast delivery and a little present made…
Fast delivery and a little present made it a good experience.
November 29, 2024
Very good service and you get a free…
Very good service and you get a free basic lighter as a present
November 21, 2024
Excellent merchandise
Excellent merchandise, great customer service. Definitely buying again here.
October 18, 2024
They don't sell what they show
I had a terrible experience with this company. The sponge they sent for the humidifier was much smaller than what was advertised on their website. After contacting them, they admitted the mistake but only offered a measly 10% discount. The product was completely unusable, so I returned it. From there, things only got worse— they claimed they never received the returned goods and I got no real answers from customer service. Needless to say, I never received any credit or refund. I’ve lost all trust in this company and will never purchase from them again. Product is still wrong on their website (September).
May 19, 2024
Unprompted review
Great company
September 11, 2024
The first minus is that the lighter was scratched
The first minus is that the lighter was scratched . The second minus is that it discharges very quickly, it doesn't last even half a day.
August 12, 2024
Reply from Cuberna
How unfortunate to hear that there is an issue with the lighter. We will contact you to resolve this.
The humidor exceeds all expectations
The humidor exceeds all expectations! When delivered, the humidor was already at the right humidity!
August 2, 2024
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