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Cubitt & West - Portsmouth Reviews 

4
TrustScore 4 out of 5

4.0

3 Exchange House, 122 London Road, PO2 9DD Portsmouth, Hampshire, GB


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Rated 5 out of 5 stars

Emily at Cubitt & West Portsmouth has been a Superstar. Emily has always been available to deal with any of our queries. Our tenants left and straight away Emily sprang into action with lots of viewin... See more

Company replied

Rated 5 out of 5 stars

Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated we... See more

Company replied

Rated 5 out of 5 stars

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they... See more

Company replied

Rated 5 out of 5 stars

Zoey from the North End office helped us with the sale of a probate property and was excellent. We had no hesitation in instructing her again to sell our rental property. Zoey and her team, Jasmine, L... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West - Portsmouth

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info

  • 3 Exchange House, 122 London Road, PO2 9DD, Portsmouth, Hampshire, United Kingdom

  • 023 9266 1213

4.0

Great

TrustScore 4 out of 5

4 reviews

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4.0

All reviews

(4)

233 reviews in the last 12 months

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Rated 5 out of 5 stars

Cubitt & West - Emily Superstar

Emily at Cubitt & West Portsmouth has been a Superstar. Emily has always been available to deal with any of our queries. Our tenants left and straight away Emily sprang into action with lots of viewings and several offers from tenants to move into our rental property. Emily has been fantastic keeping us updated. All the staff at Cubitt & West have been brilliant and we would recommend them.

August 26, 2026
Unprompted review
Cubitt & West - Portsmouth logo

Reply from Cubitt & West - Portsmouth

We are absolutely delighted to hear about your wonderful experience with our team at Cubitt & West. It's fantastic to know that our colleague was so responsive and proactive in securing new tenants for your property, and that you felt well-informed throughout the process. Your recommendation means a great deal to us.

Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021

Rated 5 out of 5 stars

Cubitt were great from start to finish

Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.

August 25, 2026
Unprompted review
Cubitt & West - Portsmouth logo

Reply from Cubitt & West - Portsmouth

We are so happy to hear about your positive experience with Cubitt & West! We appreciate you acknowledging the hard work of our team in making your moving process as smooth as possible. Your kind words mean a lot to us.

Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021

Rated 5 out of 5 stars

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

August 24, 2026
Unprompted review
Cubitt & West - Portsmouth logo

Reply from Cubitt & West - Portsmouth

We are so pleased to hear about your fantastic experience with us at Cubitt & West. It's wonderful to know that Julie and our team was helpful and responsive, always there to answer your questions. We truly appreciate your kind words, especially regarding the support provided during the complexities of your property sale.

Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021

Rated 5 out of 5 stars

North End office - excellent service

Zoey from the North End office helped us with the sale of a probate property and was excellent. We had no hesitation in instructing her again to sell our rental property. Zoey and her team, Jasmine, Lilly and Vincent, were always available to answer any questions, kept us up to date with everything and were very supportive. The sale was quick and stress-free. Once an offer had been made, Julie made sure to keep us updated at each stage of the conveyancing process.

July 15, 2026
Unprompted review
Cubitt & West - Portsmouth logo

Reply from Cubitt & West - Portsmouth

We are so pleased to hear about your excellent experience with our team, especially with the sale of your probate property and then your rental property. It's wonderful to know that our colleagues were supportive, communicative, and made the process stress-free for you. We appreciate you sharing your positive feedback.

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