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Cucubird Reviews 

8
•
TrustScore 3 out of 5

3.1

Handbags Shop
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Company details

  1. Handbags Shop
  2. also in
  3. Bag Shop
  4. Fashion Accessories Store

Written by the company

Craft your unique style with CUCUBIRD DIY kits: Handcrafted with love, made by you!

Contact info

3.1

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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3.1

All reviews

(8)

4 reviews in the last 12 months

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Rated 3 out of 5 stars

I received THREE requests to review the…

I received THREE requests to review the product before it even arrived. Once it arrived, I realised that there were no instructions, and that the site says to write them to ask for it. Inconvenient, but okay.

I wrote them over 2 weeks ago, and have had no response. I wrote a second time, and still nothing.

This is bad customer service - please just make them available online without having to search or ask for something which should come with the product.

October 8, 2026
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Reply from Cucubird

Hi SE,
Thank you for this honest feedback — and I'm sorry. Three fair points, and here's what we've done:
Instructions: We've sent you the video tutorial directly, and our full tutorial series is now live on our YouTube channel: https://www.youtube.com/@CUCUBIRDSHOP — no more emails needed to get help.
The silence on your emails: Not acceptable, and we've fixed our inbox so messages can't be missed again. Reach us anytime at service@cucubird.com — a real person will reply.
Early review requests: A timing error on our end, now corrected — invitations only go out after delivery.
We appreciate the chance to make this right.
CUCUBIRD

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Rated 3 out of 5 stars

I have recieved my order which I cannot…

I have recieved my order which I cannot fault problem is I have written numerous email asking for tutorial on the four item which were purchased and have not recieved any response

May 5, 2025
Unprompted review
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Reply from Cucubird

Thank you so much for your feedback, and we’re truly sorry that you haven’t received a reply to your emails — that’s definitely not the experience we want for our customers.

Please kindly email us again at service@cucubird.com
, and our customer service team will make sure to send you the tutorial links for all four items right away. Sometimes emails may get filtered or delayed, but we’ll ensure you get everything you need as soon as possible.

We really appreciate your support and patience, and we’re so glad to hear that you’re happy with your order overall.

Rated 4 out of 5 stars

New Customer Experience

Prior to placing the order, I exchanged emails with the CSR regarding whether the gold hardware is available. For some reasons, I couldn't reply the emails from the CSR; therefore, I sent both online messages and new emails. I think this is something can be improved.

I placed the order according to the instruction once the CSR confirmed the hardware availability. It was a smooth sail from there.

The items I received are in good quality, but they didn't come with assembly instructions. I plan to reach out to the CSR to see whether this is something I need to download separately.

March 29, 2025
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Reply from Cucubird

Thank you very much for your kind review! We’re so happy to hear that you’re satisfied with the quality of your items and that your ordering experience went smoothly.

We’re sorry for the earlier email inconvenience and truly appreciate your understanding. Regarding the assembly instructions — please email our customer service team at service@cucubird.com
, and we’ll be happy to send you the full tutorial link right away.

Thank you again for choosing CUCUBIRD! We’re always here to help make your DIY experience enjoyable and seamless.

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