Cuddleberry Reviews 

Awful. Ordered an item did not turn up. A scam company. Do Not Use

We havint received our item even we waited for 2 months. And when we asked for the refund they don’t even reply. They are just scam. Don’t buy from here. Just waste of time.

This website is a total scam. I bought little deer lights for my grandsons bedroom and they are the tiniest piece of crap I have ever seen. There is no way of changing batteries or recharging them so they will probably last 5 minutes. Instructions are in Chinese with no other language. Do not touch this company with a bargepole.

Awful company. I ordered 4 items for my daughter for Christmas. They arrived ALL damaged and the outer package wasnt damaged. One item was half wrapped in a cardboard tube with cellotape round it. You actually couldn't make up how bad it is... They refused to refund me and offered me 10% refund. I declined but when going to the PO they quoted me £38 to send back to 'Germany' DO NOT USE

Scammers. Take your money and send you rubbish. Cannot get a refund. Do not use.

Do not buy from this company. My order took weeks to arrive and half of it was missing. I complained and was told that the second half was on the way. This also took ages to arrive. The products look cheap and are of poor quality. I ordered a plush elephant with sensory fabrics for a baby, it arrived with a label describing it as a puppy. I've complained to them about all of this and am yet to receive a reply. The pictures might look cute, but don't be fooled. Avoid at all costs.

A package from Cuddleberry containing a toy for my little nephew arrived in a damaged box with sticky stuff all over it. I could not gift this in the box so had to wrap it myself. I immediately contacted Cuddleberry who agreed to refund 10% of my order. This has been going on FOR MONTHS without any refund. I email regularly but they refuse to help me. I will never buy from Cuddleberry ever again.

Never, ever, ever buy anything from Cuddleberry. I ordered some toy dragons for my son for his birthday. They were not as described and certainly different from the advertisement videos I had seen. They were clearly 3D printed very cheaply and one of the dragons had been snapped in half. I emailed customer services for a refund. They give me an address in Germany to send to, ensuring that I'd get a full refund once they'd received it. I payed for tracked delivery and it was returned to me one week later. Turns out the address doesn't exist. They are a scam website. Stay well away from Cuddleberry!

Not even one star!. Terrible, this company should be stopped, i believe they must be illegally taking money with absolutely no correspondence from my order. After multiple e mails, chat bot questions, phoning..went straight through to saying its an invalid number. Avoid buying from this so called company.

Waited over a month for delievery.
Was led to believe the toy was coming from Germany.
When it arrived it was a poor quality Chinese product not sure if it reaches uk safety standards and in two minds about giving it to a bady
Avoid this site

I ordered a product for my grandson's birthday on 1st October - I am told today (21st) it has just been shipped and will take up to another 14 working days to be delivered - and this is AFTER I had told them to cancel the order and refund it as I had had no update on delivery. Magically, 4 days after notifying them of that, it has suddenly shipped and can no longer be cancelled. I got the money back from my bank instead - I recommend you do the same if you have problems - and you will!

I ordered a children's pool float for the pool on 26th August, 2 weeks ahead of going on holiday. I checked my order a few days before leaving to find that the order had been "deleted", with no communication from the company about this. When I reached out, it seemed to be news to the company who reached out to their 'logistic department' and eventually cancelled the order. That said, I have still not received my refund to date (20th October), almost 2 months later. I have emailed several times and am asked to be patient, still with no repayment in site. Not sure if a scam or just terrible customer service but avoid at all costs.

Terrible service. I ordered the echo waddle duck but received a toy that was nothing like the adverts and it only spoke in Chinese language when played. I asked for a refund as not what was advertised but they refused and requested the duck be sent back to Germany at my expense as apparently the buyer is responsible for returns costs which is hidden in their policy. I reported it to PayPal and got my refund . Do not buy from this company. Very poor service.

Ordered this item more than two weeks before my granddaughters birthday - it arrived 3 weeks later, so now a Christmas present.
Product looks OK, but not fully opened or used, so jury still out.
Biggest issue - inordinately long delivery time, though to be fair, no delivery schedule was given at time of ordering.

I cancelled my order and they accepted this , product was not received as a result but they also did not refund me. Continued to fob me off when I emailed about a refund with things like 'system errors'. After a month of this I disputed the transaction through Monzo and was refunded through this pathway. Insanely Cuddleberry dispute the refund, so Monzo are now having to take this higher up the chain. Monzo have told me that they only do this with cases they know they will win. Do not spend money with Cuddleberry as you may not see it again!

I ordered a baby wedge pillow for my grandaughter at a cost of £45.

I thought I was buying off a UK company as the advertisement as cuddleberryuk! This is not the case!
I realised after 2 wks that the product was being imported!

The item has arrived and the quality and standard of the pillow is absolutely nothing like the one that is being advertised.
I have contacted the customer services as my intention is the item is being returned. Customer service asked for a picture of their product that was advertised and what I have received and have come back with a 10% partial refund to which I have refused.I will not use the item!
It's an absolute shame I cant upload the pictures as am sure you would all agree that the purchase looks nothing like their advertising.

Shocking company. Ordered weeks ago and nothing has arrived. Steer clear. DO NOT USE.

Dreadful! Ordered Montessori wooden light blocks - they’re not even wood! Orange plastic! Awful! Came from Germany too?! So far I’ve been offered a 15% discount… no I don’t think so!

DO NOT USE! Item I received a week later than stated, it arrived too big for a child or adult and the plastic was falling apart, I complained immediately and asked for a full refund (as it states on the website they offer!) and I was refused and only offered partial refunds, when I refused this I was directed to return the product to them..in Germany and they wanted me to pay the postage..even then they would then ‘review the item’ and decide on the refund amount, because of this I decided to accept the partial refund, which I then chased daily for 2 months and was always given an excuse or just outright ignored! In the end I lodged a complaint with my bank and they were able to get me a full refund. Cuddleberry are a joke

Awful!!
I ordered some wooden blocks with coloured acrylic in, they arrived and were not as described. The blocks that were supposed to be natural wood were painted orange and the paint was flaking off! Not at all suitable for children! Also the perspex was completely scratched. All they have offered me so far is a 10% partial refund.