CUDDLY Reviews 2,721

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, kindness, and hard work in saving animals, often describing them as selfless and compassionate. Many highlight the company's ethical approach and the significant positive impact they make on the lives of animals, especially those in critical or desperate situations. The service is often described as efficient, providing detailed information about each animal and making it easy for people to donate and track their contributions. However, some customers expressed concerns about the company's financial practices and that the process for receiving memorial certificates can be slow. Additionally, some reviewers found the practice of adding Cuddly-branded items to wishlists and asking for tips inappropriate.

What people talk about most

Ethics

Reviewers mention positive feedback about ethics, praising the organization for its honest, caring, and... See more

Service

Customers had positive experiences with service, often describing it as efficient and valuable, especially in... See more

Product

Reviewers highlight positive aspects of product, with many expressing love for Cuddly and its mission to help... See more

Staff

Consumers find staff to be positive, often described as a true, honest, and hardworking team dedicated to... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate for donations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cuddly is a lifesaver. Personnel always go above and beyond to assist rescues in difficult situations. Cuddly employees, volunteers and donors work endlessly to make sure rescues' financial and mater... See more

Company replied

Rated 5 out of 5 stars

Contributions to suffering animals around the world are badly needed. It is sad to see and read about these terrible conditions but ignoring it is not an option. Caring people need to step up and... See more

Company replied

Rated 5 out of 5 stars

I think Cuddly does such a wonderful job with communicating their mission. I feel that every rescue posting is clear and transparent. I also enjoy the “updates” tab so we can keep up on a rescue’s pro... See more

Company replied

Rated 5 out of 5 stars

You guys are an amazing charity. Working hard for animals in need especially animals in critical condition. You guys are angels on earth. Going to war torn extremely dangerous situations & areas to sa... See more

Company replied


Company details

  1. #1 of 5 best companies in Charity
  2. #1 of 3 best companies in Animal Rescue Service
  3. #60 of 247 best companies in Non-Bank Financial Service
  4. #1 of 8 best companies in Pet Adoption Service

Written by the company

CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.

Guaranteed Verified Nonprofits Only

Every rescue and shelter partner is verified by Guidestar

With CUDDLY, you know exactly where your donation is going. Through our verification process with Guidestar, you can rest assured your donation is going to a verified nonprofit organization.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely love yoi guys

Thqnk you for helping more dog possible.. You are awesome

December 27, 2025
CUDDLY logo

Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

Rated 5 out of 5 stars

They are awesome and I trust them!!

They are awesome and I trust them!!

January 2, 2026
CUDDLY logo

Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars

The website was very easy to use

The website was very easy to use. And I am very impressed with Southern Paws devotion to rescuing animals.

January 1, 2026
CUDDLY logo

Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

Rated 5 out of 5 stars

Great Fundraising Platform for Pet Rescues!

I can always count on Cuddly to be a legitimate fundraising platform for pet rescues in dire financial need or particular pets needing veterinary care!

Those needs are described in detail with photos,
updates & name & address of that rescue!

December 31, 2025
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Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

Dogs are my passion!I

I like to help dogs specially because they are the pets that I used and still have .

December 25, 2025
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Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 5 out of 5 stars

I feel confident that my contribution…

I feel confident that my contribution is truly going to animals in need. I pray I am correct.
I make monetary contributions, again hoping they arrive at the animals in need.

January 1, 2026
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Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

Supporting rescue from many places

Supporting rescue from many places. I appreciate the updates on how rescued animals are doing.

December 31, 2025
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

I finally got the web sight and signed…

I finally got the web sight and signed up.It really was an ordeal, but I kept at it and it worked!

December 30, 2025
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Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

If you have any issues with the site please feel free to reach out to support@cuddly.com and one of our friendly customer service reps will assist you right away!

Rated 5 out of 5 stars

Thank you for saving as many doggos as…

Thank you for saving as many doggos as you can. Keep up the good work

December 31, 2025
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Gives you the option to genuinely help

I love that donations can actually be seen in effect afterwards, and to know who it’s going to🖤

December 26, 2025
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Reply from CUDDLY

We’re so grateful for your support and kind words. It’s because of caring people like you that we can continue to support rescuing and treating animals who need help the most.

Rated 5 out of 5 stars

Animals in need

I always get an update on when my donations are received for each case. Im glad to know the dogs and cats receive the care they need.

December 30, 2025
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Reply from CUDDLY

Your generosity and encouragement make a real difference. Thank you for standing with us as we care for animals in desperate situations

Rated 5 out of 5 stars

Very Caring Place Helping Animals

When donating online, it's simple and safe. If calling customer service, they treat you right and are very helpful.

December 25, 2025
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Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars

Very Worthy Cause

Easy to donate & a very worthy cause!

December 29, 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

Rated 5 out of 5 stars

They are helping animals recover from…

They are helping animals recover from all kinds of problems.

December 28, 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

I really like getting the follow…

I really like getting the follow updates on the lives of the rescues

December 24, 2025
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

Cuddly Miracle Workers!

Cuddly is a lifesaver. Personnel always go above and beyond to assist rescues in difficult situations. Cuddly employees, volunteers and donors work endlessly to make sure rescues' financial and material goals are met so thousands of rescues around the world can continue to save the lives of deserving animals in need.
Cuddly giving angels make a difference in the lives they touch. It takes a team to make good things happen. I can't thank Cuddly enough for their compassion, magic touch and never giving up on those without voices. God Bless. XO

December 28, 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your thoughtful words and generous heart. You’re helping us give animals a chance at a brighter future.

Thank you so much for all you do for animals in need. We truly could not do what we do without you!

Rated 5 out of 5 stars

supporting rescues

Easy to use and support rescues. Thank you

December 24, 2025
CUDDLY logo

Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

Rated 5 out of 5 stars

They are so many animal rescues and…

They are so many animal rescues and organizations savings pets in the US and around the world. CUDDLY is a great website and organization that will prioritize those needs with your one-time or monthly donations.

June 27, 2025
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement make a real difference. Thank you for standing with us as we care for animals in desperate situations.

Rated 4 out of 5 stars

I love their causes& responses to animals ;however,

I love their causes. However , they are a profit organization & inundate several times during the day with emails.
I see the heart rending pics & donate. Fewer notices would be nice.
They also ask for a tip which is inappropriate.Most organizations do not do this. I do like the updates given on some of the animals ; They are the Joy & sometimes the sad.
I want the donations to go to the animals , as much as possible.

December 26, 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and kind words. It’s because of caring people like you that we can continue to support rescuing and treating animals who need help the most.

Rated 5 out of 5 stars

You made me aware of an animal in need

You made me aware of an animal in need. Thank you for your work.

December 21, 2025
CUDDLY logo

Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

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